Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 10917392
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
to a friend
Good for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice for on the go and just student work. Nothing extreme as you would expect, and good for the price.
I would recommend this to a friendMouse sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is ok, however the mouse sucks. It frequently slows down or doesn't move at all, I just purchased this in March, I couldn't take it anymore and purchased a MacBook.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mars,
We regret to learn that you are experiencing touchpad issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0057" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Touchpad abnormal problems https://www.asus.com/support/faq/1042539/
At least it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used the computer much, so I don't really know how it works. I can say it does come on. I bought three laptops online over the past three years, and I wasn't able to use them. I returned two of the three. I have high hopes for this one.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery last . .
I would recommend this to a friendMust be a cheap HD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for what I paid but the HD died under one year. Sent it in, I lost everything.
I would recommend this to a friendAffordability meets Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Affordable but powerful. It has 12th gen processor. I bought it as a gift to my partner. She is using it for work and it does a lot better than what I have expected since It is only $220. I recommend it.
I would recommend this to a friendGreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what i needed it to do. Perfect as a gift
I would recommend this to a friendIt’s god
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Item is a very good laptop, for a really good price also! The only issue I have with this laptop is battery power. I dies super fast, even from a full charge. When I have a full battery and start working on apps like Microsoft word, my laptop dies in under 2 hours from having a full battery. Thats the only dislike I have about it, and the apps you can run because some apps don’t allow you to use them.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brendan F,
We appreciate your feedback regarding the Vivobook and we apologize for the problem you've encountered with the battery. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
Great laptop for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the under 300 i would definitely recommend if your looking for a laptop on a budget
I would recommend this to a friendGreat laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed! Big upgrade from the 2 year old vivobook with a Rayzen 3. Lightning fast!
I would recommend this to a friendS-mode a waste of time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop does what I need it to do. Selling this laptop with the S-mode turned into a total problem. I could not turn it off I called the GeekSquad and used YouTube. Nether helped I had to drive back to Best Buy to have it fixed.
I would recommend this to a friendNumber pad is annoying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I inadvertently activate the numeric keys in the touchpad with normal use which is frustrating. I would have prefered just omitting the numeric keypad or putting the activating switch away from the touchpad (maybe above keyboard). Otherwise satisfactory performance for price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stereotype,
Thank you for sharing your comments regarding the ASUS Vivobook 14 X1404ZA Laptop. It is understandable that the design of the NumberPad on the touchpad did not meet your expectations, and we sincerely apologise for that, as we understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404026152-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it works fairly well. Not blazing fast but reliable
I would recommend this to a friendTruck Driver Diagnostic Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this computer as a diagnostic computer for Diesel Semi Trucks exclusively. It serves its purpose. I hook to it with a USB - C cable to a Nexiq 3 and it links to my rig. I can tell the battery life is poor but for a $250 buck computer it serves its purpose. Highly recommend for minimal usage.
I would recommend this to a friendGreat price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price good pruduct happy with the computer definitely recommend for someone just looking to conduct business
I would recommend this to a friendGreat Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great laptop for my daughter for school. We havent had any issues and it gets the job done with out complaints! Thats a deal in my world when the daughter is 16 and everything is a complaint!!! And a great price!!
I would recommend this to a friendAsus laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I not sure if it my child or the laptop but the cursor is gone off the computer screen. Now I got to how fix the laptop back to the original settings. The laptop is to small for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yashica W,
We're sorry to hear that the cursor disappeared from the screen and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
As described in the issue description, we recommend pressing the F7 key as it enables and disables the touchpad. In addition, you can also try the troubleshooting steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042539/
If upgrading ssd read this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get intel rst driver. get realtek wireless driver. put on same flash as media creation win 11. if you do those things upgrading the ssd is a non headache.
I would recommend this to a friendL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product.I really like it. The price also better
I would recommend this to a friendAsus vivobook 14" laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for a little over a month, So far it's been a good laptop for the price.
I would recommend this to a friend