Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 10917392
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
to a friend
Great Price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect computer for our needs and at a great price.
I would recommend this to a friendNew Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Love the keyboard very user friendly.
I would recommend this to a friendI liked!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for daily basis use, as internet and Microsoft tools.
I would recommend this to a friendOk for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this laptop. The computer had issues sith the trackpad causing the mouse in the screen to skip after the computer had been on for ~an hour. Additionally the screen is an LED and very very sensitive to the viewing angle. If you dont have it just right it’s hard to see the screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Clark,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404026152-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
great laptop and great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop. keyboard is fast and the interface is great
I would recommend this to a friendNot a good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has been a general disaster. Broke in first six month and hard drive had to be replaced. I am glad at least it was covered under warranty. Now the laptop is just super slow. The only the laptop is used for is for internet where my son does homework.
No, I would not recommend this to a friendSlow for uploads/downloads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the features of this computer but found it to be too slow for my needs.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear WonderMom,
We regret to learn that you are experiencing performance issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0050" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ : Troubleshooting - System is running slowly https://www.asus.com/support/faq/1042398/
Asus computer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an amazing computer highly recommend great for gaming
I would recommend this to a friendExcellent computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop , arrive very good and fast i recomend
I would recommend this to a friendGreat laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my laptop. Fast and easy to use. My older ASUS really slowed up and glad I finally updated it
I would recommend this to a friendGreat laptop but limited capabilities/apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, but is very limited on apps since it is Windows based. I could not download the apps I needed nor could I download Google Play. Very disappointed so I decided to return it. However, as a basic laptop and for basic use, it was a very sharp looking, well functioning laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RoboNastyUltimateReview,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
Based on the issue described, the device has the Windows 11 in S Mode Operating System which only allows installing apps and programs from the Microsoft Store. To install an app that isn't available in the Microsoft Store, you'll need to permanently switch out of S mode. In the following FAQ, you'll find troubleshooting steps for future reference.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404026152-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1034213/
Works Greatly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works greatly so far. Starts up is a little longer than expected.
I would recommend this to a friendGreat little laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed something for my dad to go on internet and read email.
I would recommend this to a friendGeneral manager
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mechanic use them for date day paperwork and to keep their files and inspection reports in they work great
I would recommend this to a friendMy bother loves his new laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My bother is enjoying his new laptop. He has been using his laptop to access youtube and other online access.
I would recommend this to a friendLaptop regret
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of the same laptops and 1 was in good condition and the other one not so much. The numbers on the keyboard working every now and then. The charger (after the second charge) broke off into the laptop. Was told that it wasn’t used but just an open box. Clearly bought used one and was lied to.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shelby S,
We sincerely apologize for the issues you're experiencing with the ASUS Vivobook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems described or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS - VIVOBOOK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price! The person who helped me in the store was very helpful and knowledgeable.
I would recommend this to a friendWOW
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great purchase! great value! great for light gaming and everyday stuff. i was lucky to get this deal!
I would recommend this to a friendAsus Hard drive problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason its 2 stars instead of one is the customer service. A month after purchasing it spins up and gives the blue screen. Then goes to Uefi and says no hard drive. Customer service was great though, paid for shipping to be fixed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Austin W,
We're sorry to hear that the hard drive on the ASUS Vivobook 14 Laptop failed, and we apologize for the inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. We understand that you have sent the device in for repair, and we hope that repairs will be completed as soon as possible so that the laptop can be returned to you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at
customerloyalty@asus.com and include the case number "N2404037833-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop last week and this is the first time using Asus products and it's amazing
I would recommend this to a friend