Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 10917392
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
to a friend
Bang for the buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good little pc used for general web browsing and light work on the go
I would recommend this to a friendOk for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my kids schoolwork. It works well for that. Will upgrade when they need it.
I would recommend this to a friendGreat little laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little laptop for the price. Starts up almost instantly
I would recommend this to a friendGood buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase no complaints would recommend buying
I would recommend this to a friendFalse advertising
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is fine...but it didn't come with any of the add-ons like Xbox live or Norton 360, called three times and was told they don't know what to do and that they were sorry!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that the laptop did not come with Xbox Live or Norton 360, and we apologize for the inconvenience this may have caused you. We would like to make your experience with us a better one. Please email us at customerloyalty@asus.com and include the case number "N2404026152-0047" as a reference so that we can investigate this issue further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop working well, seems like an excellent purchase!
I would recommend this to a friendGreat choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you need for lightweight, carry along work access. plenty of local disk space. Connectivity is good and the charging cable is great, with no in-line power conversion box.
I would recommend this to a friendi got what i needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got a really good one which i wanted. using the laptop feels like amazing
I would recommend this to a friendComputer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box was rapped properly. Computer is working properly
I would recommend this to a friendLaptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Absolutely love my choice for thw price.
I would recommend this to a friendDoes not support Microsoft Store or apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer doesn't support Microsoft Store apps, making it useless for allowing my kids to play Roblox and Minecraft. I purchased this brand new, and upon initial setup Microsoft Store would not open. I was able to chat with Microsoft support, they created a new profile and got the store to open. They deleted the profile I made and told me to use the new one. End chat and try to download apps and apps will not download. I got an error message time and time again. After spending over 5 hours talking to multiple IT support, being transferred to Xbox support (because of the apps I was trying to download) and being transferred back there was still no solution. I was told "Microsoft is aware of this issue" and when asked what the next steps would be I was told "they will update you when there is a resolution" to which I asked "will that be a few hours? A few days?" they said "we will contact you, there is no timeframe for this resolution." I tried to turn off "S Mode" and it will not even allow this feature to be turned off, so you cannot download anything that is not in the Microsoft Store but also can't download Microsoft apps... So basically, you can browse the internet
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shanon B,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the S-Mode issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1034213/
ASUS Vivobook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful laptop filled with glitches and vulnerabilities. No matter how many times you fix the problems, they come back. Unable to stay on the internet more than 10 minutes, freezes up, eats documents, and on and on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew O,
We sincerely apologize for the issues you've faced with the ASUS Vivobook 14 Laptop and for the inconvenience this has caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2404040400-0037" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box it crashed. Geek Squad agreed it was a brick. As always, returning it was seamlessly easy & the employees were super helpful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michelle C,
We sincerely apologize for the performance issue you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404040400-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support