Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 6568805
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Vivobook 14's performance, ease of use, battery life, price, size, and lightweight design. Many appreciate the RAM's upgradeability. However, some users note that the screen quality and touchpad could be improved, while others find the fan noise and number pad functionality less than ideal.
This summary was generated by AI based on customer reviews.
No regrets
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. Paid only under $70 after discounts and rewards.
I would recommend this to a friendNot prefer, but it is what it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I means it’s alright, but having to wait a few days, almost a week for to update it and then turn off the safety feature, isn’t fast nor decent when it comes to speed, tried Roblox, game was slow, wasn’t even my wifi
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jonathan,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for a new college student. Budget friendly.
I would recommend this to a friendDecent computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I got this item at it is good, but there have been multiple instances where it freezes or makes strange sounds.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manders,
Thank you for sharing your feedback on the ASUS Vivobook 14 Laptop, and we apologize for the issues you're experiencing. To troubleshoot the freezing and sound issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap windows laptop for kids instead of running Parallels on Mac
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product and quality, best choice that I bought 2 for my business.
I would recommend this to a friendAzure OLED 15.4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing though it was an open box . My wife is enjoying using it for her work
I would recommend this to a friendHappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am very please with my purchase. Still learning on it
I would recommend this to a friend- Cons mentioned:Screen quality
Please don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for two weeks, now is a paper weight. Powers and charges, but BLACK screen, stupid designed mousepad doesn’t even function but the cpu fan runs and the power light turns on. Slightly burnt smell. Now outside return window. Will not be doing business with Asus again, and considering the same for BB
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gary W,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best budget laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for budget and price to value that you pay. !
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for an excellent TV. Very surprise with the quality. Easy to set up.
I would recommend this to a friendASUS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great price and we are happy with it. Thankful for the purchase.
I would recommend this to a friendAsus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Laptop Excellent would buy again highly recommend
I would recommend this to a friendLaptop gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop as a gift for my sister she loved it.
I would recommend this to a friendExelent service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery and mach to description of product .
I would recommend this to a friendAsus Hard drive problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason its 2 stars instead of one is the customer service. A month after purchasing it spins up and gives the blue screen. Then goes to Uefi and says no hard drive. Customer service was great though, paid for shipping to be fixed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Austin W,
We're sorry to hear that the hard drive on the ASUS Vivobook 14 Laptop failed, and we apologize for the inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. We understand that you have sent the device in for repair, and we hope that repairs will be completed as soon as possible so that the laptop can be returned to you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at
customerloyalty@asus.com and include the case number "N2404037833-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
New vivobook. Will see if support team is what thy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The notebook I bought at a great price. Haven't figured out how to get online. Talking to support today. Hope they will help. Will fill out review after suport team helps me out.
I would recommend this to a friendFantastic for documents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my wife! She's using it alot for cooking recipes
I would recommend this to a friendAsus laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's more than we expected. Asus is amazing! We like it a lot.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast pick up time and great product. Using it for college!
I would recommend this to a friend