Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 6568805
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Vivobook 14's performance, ease of use, battery life, price, size, and lightweight design. Many appreciate the RAM's upgradeability. However, some users note that the screen quality and touchpad could be improved, while others find the fan noise and number pad functionality less than ideal.
This summary was generated by AI based on customer reviews.
Good for students
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son he love it. Good laptop good price
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop suits exactly what we needed for our Church.
I would recommend this to a friendA Quick Father's day gift.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I is a great pc for my dad for a father's day present.
I would recommend this to a friendWould buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable keyboard, solid for getting my work done! Loves it
I would recommend this to a friend- Cons mentioned:Touchpad
Don't buy this computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer has a lot of good features but two fatal flaws: One is that it has a terrible touch pad. No matter what setting, it is horrible to use. Two is that the operating system is rigged so that you cannot install software except as approved by Microsoft. I guess Microsoft must pay Best Buy a lot of rig its system. No Zoom for example unless you change the operating system, which has not worked for me. So this is of very limited use to me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Georgia,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the OS issue described, the device has the Windows 11 in S Mode Operating System which only allows installing apps and programs from the Microsoft Store. To install an app that isn't available in the Microsoft Store, you'll need to permanently switch out of S mode. The following FAQ below provides the troubleshooting steps on how to do so. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1034213/
Great little laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have not had any issues. It works perfectly
I would recommend this to a friendBattery Life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the speed, but the battery is lacking. The battery only lasts for an hour or two with usage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vincent,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It operates exactly as expected! Very happy.
I would recommend this to a friendGREAT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST LAPTOP EVER PURCHASED FOR MY HUSBAND HE REALLY ENJOYS IT
I would recommend this to a friendComputer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice product. Works well. I will recommend it.
I would recommend this to a friendGreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would recommend to everyone to buy excellent products
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Laptop for the price, these rating are a little much!
I would recommend this to a friendNot a good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has been a general disaster. Broke in first six month and hard drive had to be replaced. I am glad at least it was covered under warranty. Now the laptop is just super slow. The only the laptop is used for is for internet where my son does homework.
No, I would not recommend this to a friend- Cons mentioned:Screen quality
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer broke after two months of light use. It started with the S key falling off and then spread to numbers 5-0 and the mouse pad is trash. Please avoid this mistake of a computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrianM,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The laptop breaking down after two months of usage is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service so this hardware issue will be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Goid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product ......................................
I would recommend this to a friend- Cons mentioned:Screen quality
Computer does not work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a Christmas gift for my daughter and it does not work. The only thing that comes on the screen is an image. I rebooted and let it charge but nothing. My 20 year old was so disappointed. I guess I will have to call ASUS tech support the day after Christmas. So sad and upsetting!,,,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gamer,
We're sorry to hear that the notebook is not working and we apologize for the inconvenience caused. To further investigate the problem you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a ok unit..... good price. no problems.Asus
I would recommend this to a friendGreat starter computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer for my 11 year old he loves it!
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good item just what I was looking for buying.
I would recommend this to a friendGreat computer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, does exactly what I need it to do!
I would recommend this to a friend