Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 6568805
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Vivobook 14's performance, ease of use, battery life, price, size, and lightweight design. Many appreciate the RAM's upgradeability. However, some users note that the screen quality and touchpad could be improved, while others find the fan noise and number pad functionality less than ideal.
This summary was generated by AI based on customer reviews.
Good computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.compact, smooth, worth the price, good use for daily
I would recommend this to a friendpiece of junk and horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a computer on 11/29/24 for christmas. I got it on christmas day and it worked fine.2 weeks later the screen went blue and would do nothing. I called bestbuy and would have to wait more than an hour to get through. When I did get through they told me to call asus the manufacturer. I call asus and they told me to call best buy. They were supposed to have a return period for christmas to jan 13 -2025. I first called them on jan 10 and got the run around so much I decided to take it to bestbuy on 1/23/2025 to either fix it or give me a refund. They said they would fix it for $50. Thats not right that I only got about 2 weeks use out of a brand new computer and I was not paying them to fix a brand new laptop I just bought.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AngeloA,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product, your recent customer service experience, and the inconvenience this may have caused. All products undergo intensive quality control testing and inspections, and are built to last, the issue you experienced with the laptop is random. To resolve the issue, try to do a Cloud Recovery. For helpful tips on how to perform the cloud recovery, please visit our Product Support page at: https://www.asus.com/us/support/cloud-recovery/ . We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you still need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I expected a little more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hard disk gets full so quickly, also the laptop gets super hot using just google or a 2d low sources game, and the battery is not sufficient for a normal use
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luis,
We are sorry to hear about the difficulties you're facing with your ASUS X1404ZA Laptop, and we appreciate you bringing them to our attention. This does not reflect the performance standard we strive to provide. To help address the concerns related to overheating, battery life, and storage, we recommend reviewing the troubleshooting steps outlined in the guide linked below.
If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037833-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Windows 11/10] How to free up drive space - https://www.asus.com/support/faq/1049096/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
- Cons mentioned:Screen quality
Non-responsive keys
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these in July 2024. The keyboards are awful. Some of the keys are no responsive on both laptops. They are both used for 1-2 hours a day, I would not buy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the keyboard issue you're experiencing with the notebook and for the inconvenience this has caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/
SSD died 22 days after the 1 yearwarranty expired.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.22 days past the 1 year warranty and the ssd died. It is completely unusable without replacing the ssd reinstalling Windows 11 and buying a new product key.
No, I would not recommend this to a friendGood But bad battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast laptop decent other then the battery drains super quick
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alesha,
Thank you for sharing your feedback on the ASUS Vivobook 14 Laptop, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Not my choice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay for low use projects but if you need any power or advanced capability look elsewhere.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tom R,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404026152-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Try better next time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was saying it's okay I wouldn't invest any money in the brand I didn't grab my attention
No, I would not recommend this to a friendGud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad sometime unresponsive, but everything else is good for the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nguyen N,
We sincerely apologize for the touchpad issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042539/
Terrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst laptop ive ever owned. With the battery going after 2 hours and its only been a year
No, I would not recommend this to a friendBasic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.basic laptop, nothing special. kind of heavy and loud
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emily B,
Thank you for sharing your comments regarding the ASUS Vivobook 14 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404026152-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Worst Laptop Ever Made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst laptop I have ever owned. The calculator on the keyboard is a terrible idea. It comes on randomly and I am always having to turn it off. I wish I would have stayed with HP or Dell. Add that to the Windows 11 debacle and look at what you have. I hope this laptop does not last me 10 years.
No, I would not recommend this to a friendBasic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Laptop is very basic for my needs, bit is a good opcion for beginers
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cristian O,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. It is our hope that you were able to return the notebook for a replacement that meets your needs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Speakers suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to relace a laptop that the hinges broke on. Using it to ZOOM with corporate and speakers were crackling during the call. Returned for better quality laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juan2157,
We sincerely apologize for the speaker issue you've faced with the ASUS Vivobook 14 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404037833-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good condition open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently good condition for open box isn’t very good. Be careful with open boxes. We couldn’t use ours unless it was plugged in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmandaA,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2404037833-0013] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
No keyboard light
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No keyboard light. The track pad has the number pad on it whoch is very strange and unnecessary.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ASUS Vivobook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review to enhance the product line. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
The absolute WORST audio ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer has the WORST sounding speakers I have ever heard. I watch a lot of things on Youtube, but with this computer, videos are unwatchable. I'm returning it and I will look for something else, it's that bad. I can't believe Asus would even put out a laptop that has such terrible audio capabilities.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew K,
We sincerely apologize for the speaker issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Having returned the notebook, we hope that you were able to obtain a replacement and that it functions normally.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037833-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Laptop fan too loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan was super loud, so I returned it. Having one web page opened made the fan start running loudly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cynthia,
We sincerely apologize for the fan issue you've faced with the ASUS Vivobook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404040400-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a bit complicated to operate but I’ver all usual device
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jose,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced is not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404026152-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have checked out in the store before buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kathleen D,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing with the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us atcustomerloyalty@asus.comand include the case number "N2404026152-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support