Customer Ratings & Reviews
- Model:
- X1404ZA-I38128
- SKU:
- 6568805
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Vivobook 14's performance, ease of use, battery life, price, size, and lightweight design. Many appreciate the RAM's upgradeability. However, some users note that the screen quality and touchpad could be improved, while others find the fan noise and number pad functionality less than ideal.
This summary was generated by AI based on customer reviews.
Stolen LapTop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My package was stolen so I can’t really review it. When I called to see if I was able to do something about it, i was told they couldn’t do anything for me unfortunately. I’m a first time student and really needed that laptop.
No, I would not recommend this to a friendBad Asus, bad Bestbuy care
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Asus laptop 2 months ago, on Aug. 29th. It's already not working at all. I've only used it for school and need to access to it badly. Bestbuy won't do anything even though I'm still paying for it. I need Asus to replace it please!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mshdz83,
We're sorry to hear that the notebook is no longer working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BATTERY WON'T STAY CHARGED LONG
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is very cute and I loved everything about it except.... THE BATTERY! The battery would not stay charged long and I work from home, so I will be returning this laptop. The battery holds less charge than my cell phone, and I do WAY MORE on my cell phone!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mrsejackson86,
We sincerely apologize for the battery issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404040400-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 6 months before stopped working, wouldn’t recommmend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sarah,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if this laptop stop working after six months of usage. All ASUS products undergo intensive quality control testing and inspections, and are built to last. this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
No windows installed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pc did not have windows installed all i have is a black screen with a cursour that spins around alot
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MCLovin,
Thank you for your comment.
We certainly understand your concern regarding Windows not installed and the inconvenience this may have caused. If this is your first time to power on or boot up this laptop, and it black screen with a spinning cursor, please be patient, Windows is installing and applying updates in the System Registry. This issue will go away once initial Windows setup completed and all updates are installed successfully. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Product battery failed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product failed and not changing at all. Trying to return but Best Buy said return time is fonishez I do not have bandwidth to call customer care that this moment
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Prasanna S,
We're sorry to hear that the notebook stopped working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
i dont recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was working really well but all of a sudden my home screen will not completely load
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joee,
It is our sincere regret to hear that the notebook is not booting normally, and we apologize for the inconvenience this may cause. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please get in touch with our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1050239/
Not too satisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fairly slow and wasn't compatible with my Dexcom G7
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoannM,
We sincerely apologize for the slow performance you're experiencing with the notebook and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Sale computer froze up during setup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer froze up during setup. Had to return it. Took many days to get refund. Bad experience for me just before Christmas.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RickyR,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if this laptop freezes up during the initial Windows setup. Windows 11 requires an internet access to successfully complete the initial Windows setup. If no internet access is available, the laptop will freeze up during setup. Should you need further assistance with the laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Rodel
ASUS Customer Loyalty
Windows S mode unable to remove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told vy BB salesperson i could easily take it out of s mode. I could not. I asked BB support and they said not wothout paying them. So i returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lslmustang,
We're sorry to hear that the notebook was unable to exit S Mode and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404040400-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
strange pricing change
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer works well, but after I saw it in the store, and then looked it up on the web, Best Buy raised the price $20 overnight when I purchased it the next morning!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidD,
We are glad to know the laptop works well, as expected.
For any sales or pricing information, please contact your vendor for more details.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very unhappy with the Asus purchase It did not perform the way I would like
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DeeP,
Thank you for sharing your comments regarding the ASUS Vivobook 14. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404040400-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Processor speed
Best bargain laptop when found at a sale price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw this laptop at BestBuy during the Black Friday promo deal listed for $199 + tax. I did look at all the reviews that I could find online for this laptop family and ASUS which were positive for the most part. First ASUS experience for me. My other laptops are HP and Acer, all of which have been great. Microsoft shopping extension on Edge browser had a link to another online site with price of $165 total including shipping. I ordered it. Arrived new in box within 3 days. Funny, it was shipped from BestBuy. Laptop is very, very good for cost. I disabled the Windows "s" mode. I made some display adjustments in settings. Display is great for a non IPS panel with a pretty good viewing angle. Display is very bright such that I set it to 38 brightness for indoor use in a room with indirect but adequate pleasant lighting. Display would be viewable when set to higher brightness level even in a daylight outdoor area. I also enabled night mode at a low level to soften the background on the display. Contrast, image sharpness and color rendering are amazing for a non IPS display. Laptop is fast for startup and "surfing" even with multiple tabs open. I do not use it for gaming as this is not a gaming configuration, and I own another laptop that is built for gaming. I have not added RAM or upgraded the hard drive. Keyboard and trackpad are responsive with a good feel. No issues with number pad feature on trackpad which I do use and switched to "off" easily. Battery life has been good. Eleven to fourteen hours between having to charge with basically being on for the duration when charged to 80 percent capacity per setting on ASUS app to promote battery health and prevent degradation, perhaps the lower brightness setting contributes to less battery drain. Also, this laptop charges fast with a very compact sized charger which contributes to the portability of this lightweight unit when travelling. I use this laptop to make online bill payments, banking transactions, video streaming, online chats/meetings, reading news articles, checking weather, receiving/sending emails and creating documents. Wi-Fi connectivity has been seamless and no issues with wireless Canon printer. No problems at all after using it for about a month. Speakers could be louder as max volume is low. However, music sounds okay in a 13x25 ft family room. I think there is some kind of built in sound enhancement that compensates for the lower max volume level. Sound is adequate and pleasant. I do wish that ASUS would provide an option for a backlit keyboard in the next iteration at near the reasonable price. However, this laptop is still excellent for the purpose for which it was designed especially at the low cost when found on sale. I think there are better options out there at the full retail price of $430. The ASUS app on the laptop is very useful for many settings, system health checks and getting firmware updates as well as options for noise cancelling for microphone and camera capture width for video meetings and chat.
I would recommend this to a friend No network adaptor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i turned the laptop on for the first time i couldnt complete setup bc there was no network adaptor installed on the pc. Which meant i had no wifi. Had to send back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Libbyzane,
We sincerely apologize for the issue you've faced while setting up the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand that you have returned the device, and we hope that you were able to obtain a functioning replacement and that you are enjoying using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not my expectations, it’s a good computer but minimum access for what I needed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CttH,
Thank you for sharing your comments regarding the ASUS Vivobook. We understand that it didn't meet your full expectations, and we sincerely apologize for that. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404040400-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stay away from it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is not user friendly. And windows s mode will give you very hard time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear K Patel,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed, Ram
Great lap Top for Personal Use and work at home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very impressed with this laptop - It's a great buy as it small lightweight and powerful enough for all my personal work and for some business work from home It is fast extremely responsive and has enough memory for my personal use I used a HP with a i7 processor for many years and at first, I was not sure a i3 processor will be fast enough, but this laptop surprised me I will recommend anyone who is looking for something small compact and yet powerful this laptop has it all Thank you
I would recommend this to a friend Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is extremelyyyyyy slow. DONT BUY this laptop because it’s cheap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tys M,
We sincerely apologize for the slow system issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040400-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
- Pros mentioned:Performance, Processor speedCons mentioned:Number pad
ASUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for work after my last laptop stopped working and so far it has worked perfectly. I like the speed, price and performance, the one thing that I don't like is the number pad.
I would recommend this to a friend - Pros mentioned:Ram
Nice Upgradeable Laptop - Rare at this price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a STEAL for this price. Getting rid of S mode is easy. I cloned the 128 GB drive to a 1 TB M.2 drive I already had sitting around and it worked perfectly. I plan to upgrade the 8GB of memory (has one open slot). It's very sturdy and responsive. I highly recommend it at this price if you are looking for a bargain. Thanks Best Buy!
I would recommend this to a friend