Customer Ratings & Reviews
- Model:
- X1400EA-I38128
- SKU:
- 6536327
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Vivobook 14" laptop's ease of use, affordability, and performance. Its compact size and lightweight design are also frequently praised, along with generally positive feedback on battery life. However, some customers point out the lack of a touchscreen and limitations with the viewing angle.
This summary was generated by AI based on customer reviews.
not good for 4k
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent budget laptop but it can lag badly. Does not play 4k video from my GoPro smoothly, choppy, stutters.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RoAnd771,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the lagging issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304031001-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/
windows 11....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the laptop is fine, and fits the uses cases for which i needed it. however, windows 11 is a blight on humanity. strongly consider downgrading if you are forced to buy a new laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laurie,
We appreciate you sharing your feedback on this model and would like to sincerely apologize for your disappointment with Windows 11. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2304031001-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good for casual users
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer was easy to start up and use but the built in camera won’t work
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lauren,
Thank you for sharing your feedback on the notebook, and we apologize for the camera issue you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the camera issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304031001-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/109836/
Decent, especially for the price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine for casual work/school, but storage space is really low so don’t expect too much.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vinyltime,
Thank you for sharing your feedback on the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review to enhance the product line. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304031001-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I woke up at 8:00Am. I checked for updates i installed the updates and when the computer turned on this is all it showed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend trying a hard reset based on the issue described. In the following FAQ below, you can find troubleshooting steps. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305049550-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1050239/
- Cons mentioned:Touch screen
False Advertising!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute violation of consumer protection laws. The advertised specifications of this laptop are purposely incorrect. Myself and others have complained this unit does not have a touch screen or 12g of RAM. Best buy is very aware of this and won't do anything for the customer's who have purchased this laptop. The specifications are misleading and a direct violation of consumer protection laws.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Owens,
On behalf of ASUS, we sincerely apologize for the poor experience you have had with your authorized reseller Best Buy. This is definitely not the kind of experience we want our customers to have and it is not the norm. This model laptop does NOT have a touchscreen display, it comes with 8GB of RAM and can be upgraded up to 16GB. We recommend returning it for a refund/replacement since it did not meet your expectations. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305049550-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
computer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had issues with set up and will stopping back to have your crew look at it----
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced while trying to set up the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
For assistance with setting up the device, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304031001-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1041493/
So SO LAptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is not that great but just okay. WOuld pass
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2304031001-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Size, SpeedCons mentioned:Touch screen
ASUS Vivobook 14” Laptop 11th Gen I3 8GM Memory
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Vivobook 14” Laptop has an Eleventh generation I3 Core, there also is an 8 Gigabyte of DDR4 memory card with 1 expansion slot. The 128 Gigabyte SSD hard disk. The 128 GB SSD hard disk will fill up rather quickly as you move from the S-Mode to open mode. The right-side of the laptop contains a Mini Headphone/Headset port, 2 USB 2.0 ports and a security slot. The left-side of the laptop contains a power port, a USB 3.2 Generation 1 Type-C port, a HDMI output port, and a USB 3.2 Generation 1 port. The Vivobook is equipped with both Wi-Fi and Bluetooth capabilities. The ASUS Vivobook is a small frame laptop with entry level parts. The Vivobook has enough computing power for the student/Home user or lite gamer. The High-Definition screen is 1366 X 768, while the Best Buy site lists this laptop as touchscreen, it is not. I was able to load the complete Microsoft Office package and use all features without any problems. I use Word, Access, Excel, and PowerPoint. The Wi-Fi range is good. I was about 140 feet from the router through a wood wall and a red brick wall on the house. I could not locate any data on the battery life, but I noticed that I was getting around 4 hours before needing a recharge. The power supply quickly recharged the battery back to 100 percent within 2 ½ hours.
I would recommend this to a friend It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is kind of slow. I wish I could do more on it..
No, I would not recommend this to a friendLying sales representatives
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales representative lied about this purchase. The laptop was on sale but when I provided my cc she handled all of the yes or no questions on the screen. And all of sudden when given the receipt the total had a +150 charge to the sale price. I was a bit confused and when I went back to ask she said I could only get the sale if I was added to the Best Buy membership and the outlook promo. The laptop was a gift and I didn’t want to question it more next to my mom who I was gifting it to. However, I called the next day to the customer service line and was told that wasn’t the case. I was then returned 100 dollars for those two charge. Mind you those charge were not one time payments, they were memberships that will be chargers YEARLY. I was never told this when I went to the store. Conclusion: never buying anything from Best Buy. Learned my lesson.
No, I would not recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble using some software had search the web for drivers. I guess at that price you can’t ask for much
I would recommend this to a friend- Cons mentioned:Touch screen
Awful Computer, Best Buy lied: NOT A TOUCHSCREEN
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this computer. It is terrible. First of all, the specs say it is touchscreen. It is not touchscreen. Second of all, it runs incredibly slow. I did not know they made computers that run this slow still. This is an awful computer. All the other reviews have to be made by Best Buy or fake because this is not good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kyler,
We are sorry to hear that you are having issues you are having with the unit running slow and the incorrect information in the specification. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
"Best Buyer" Beware!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delayed shipping with no explanation or support. Was only supposed to take 5 days to receive. Now going on 2 weeks!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChristopherG,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We sorry to hear that the resellers shipping is delayed ,
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2304031001-0004 ) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Good for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the laptop is very good for it’s price but when battery drains so quick and the
I would recommend this to a friendreview
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for school. Wish it was a bit faster. You get what you paid for. i’m
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2304031001-0032).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ended up turning this laptop back in and exchanging it for iPad. It was for my exchange student who wanted to purchase some thing with his money that he had left over. When we got it and brought it home, we were able to connect it to the Internet, but he was not able to download anything, because any time we went into the Microsoft App Store, it would never load.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BryanP,
We certainly understand your disappointment and the inconvenience this may have caused.
If you're unable to dowload anything most likely, this is either related to a poor and unstable internet connection, or network traffic from the update server.
If you need urther assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Horrible / Do Not Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a horrible experience. Battery Life is horrible. Tried multiple docking stations when at home, and it would not work with any docking station; even those stated by Asus. NVMe performance is HORRIBLE! The device freezes when online often. I needed a new device for training and a class I'm taking, but this is not a device you want to own! Asus used to be a good brand, but it appears they are no longer reliable. Sorry, no photos to share. I've already factory reset this horrible device and preparing to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregory H,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305049550-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It is what is is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lowish specs, bought for my mother in law, she only surfs the web bit is even slow for that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TORGERSON,
We apologize about the inconvience with your device running slowly. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend performing a system diagnostic check up and a Bios update inside the MyASUS application which will improve system stability.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2304031001-0016) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038301/
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst I've ever bought. Issues with sounds began after just six month. The company repaired it, but three months after the repair, the computer stopped responding to the keyboard. Totally disappointing, especially since the computer was bought as a gift for my father.
No, I would not recommend this to a friend