Customer Ratings & Reviews
- Model:
- X1400EA-I38128
- SKU:
- 6536327
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Vivobook 14" laptop's ease of use, affordability, and performance. Its compact size and lightweight design are also frequently praised, along with generally positive feedback on battery life. However, some customers point out the lack of a touchscreen and limitations with the viewing angle.
This summary was generated by AI based on customer reviews.
review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for school. Wish it was a bit faster. You get what you paid for. i’m
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2304031001-0032).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
It is what is is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lowish specs, bought for my mother in law, she only surfs the web bit is even slow for that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TORGERSON,
We apologize about the inconvience with your device running slowly. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend performing a system diagnostic check up and a Bios update inside the MyASUS application which will improve system stability.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2304031001-0016) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038301/
Horrible / Do Not Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a horrible experience. Battery Life is horrible. Tried multiple docking stations when at home, and it would not work with any docking station; even those stated by Asus. NVMe performance is HORRIBLE! The device freezes when online often. I needed a new device for training and a class I'm taking, but this is not a device you want to own! Asus used to be a good brand, but it appears they are no longer reliable. Sorry, no photos to share. I've already factory reset this horrible device and preparing to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregory H,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305049550-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent laptop, good product for the price, nice resolution of the screen
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alemoya,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2304031001-0030) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Not for Zoom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the microphone and video quality too poor for professional zoom use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to learn about your disappointment with the notebook. Please accept our humble apologies for the inconvenience caused. We understand that this is not what you expected, and we sincerely apologize for that. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For further assistance, send us an email at customerloyalty@asus.com and provide the case number "N2304031001-0022" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is kind of slow. I wish I could do more on it..
No, I would not recommend this to a friendGood and pretty quick
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for a 96 year old who checks his mail and the internet.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Apple,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2304031001-0035) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
A fair price for mediocrity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has no soul, a carcass of mediocre technology designed to operate and not to inspire. There’s a hollowness to it’s build to complement the lackluster of its display. Perhaps, this is what we should expect from disposable utility. Use it then toss this laptop in your drawer of plastic forks and N95 masks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CaveatEmptor,
We certainly understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
All ASUS products are manufactured with materials that are in compliance to industry's quality standard and each one undergoes intensive quality control testing and inspection. For the laptop to work properly, please ensure Windows is up to date and it has access to a working internet service since it does require an internet connection in order to complete the initial Windows setup and install Windows update successfully.
ASUS provides warranty coverage for the product. We recommend that you send the product in for service if it's not working properly in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Laptop Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent computer and decent customer service. Nothing good and nothing bad
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NMRYBR,
Thank you so much for the feedback, We are glad that you are happy with this product. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2304031001-0012) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer Apple products. I pur this for special project.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the notebook. We regret to learn that the product didn't meet your full expectations and we apologize for the inconvenience this may have caused you. Our goal is to ensure every purchase is a positive experience. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2304031001-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Vivobook 14"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy handled and shipped my order quickly, but the laptop is a bit laggy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jordan
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. We recommend that you use the MyAsus application which improve system stability.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2304031001-0005) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done but kind of slow. Overall, its alright
No, I would not recommend this to a friendASUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought and volume keeps going out. Slow processing and uploading
I would recommend this to a friendDon't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst I've ever bought. Issues with sounds began after just six month. The company repaired it, but three months after the repair, the computer stopped responding to the keyboard. Totally disappointing, especially since the computer was bought as a gift for my father.
No, I would not recommend this to a friendBasic cheap laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected for the price, gets the job done, but not amazing
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris ,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2304031001-0011 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
No USB-C charging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well but does not support charging via USB-C.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael G,
We appreciate you sharing your feedback on this model. We certainly understand your disappointment with the USB-C port not supporting charging and would like to apologize for the inconvenience. The USB-C port on this model can only be used for data transmission. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2304031001-0024" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
disapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product was fair in action but was not as expected
No, I would not recommend this to a friendAverage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average laptop. Nothing special about it but it works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeffrey,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Please allow us to make your experience with ASUS a better one.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number ( N2304031001-0003) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Good but not excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product but very low memory. I work from home and after a week of use screen started blocking and green lines flashing. It haven't done it anymore but not sure yet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ruby,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306005648-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
Screen size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it online from cyber Monday deals. It says 14” online but when it was delivered, it looked a bit small so I measured it and it was 12”. Seems to run good. Just wondering why it wasn’t a 14”
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StLe,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
This laptop does have a 14" screen, measured diagonally from end to end, that is including the whole frame of the display. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty