Customer Ratings & Reviews
- Model:
- X1400EA-I38128
- SKU:
- 6536327
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Vivobook 14" laptop's ease of use, affordability, and performance. Its compact size and lightweight design are also frequently praised, along with generally positive feedback on battery life. However, some customers point out the lack of a touchscreen and limitations with the viewing angle.
This summary was generated by AI based on customer reviews.
Worst customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop open box excellent and when i received it had no box no charger and packaged horribly. Went to the store and all the offered was a refund, not even a charger or anything. Stay away from these clowns.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jorge,
We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Having returned to the place of purchase, we hope that you were able to obtain a replacement unit that included a charging cable.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2305049550-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Touch screen
Computer is plenty fast but…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is fairly quick but the screen is fuzzy and dim. Returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DM0786,
I'm sorry to hear that you are experiencing screen issue . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2305049550-0010) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Дно
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Экран дно , если хотите испортить глаза своих детей покупайте , качество экрана очень ничтожное Несоветую Сам компьютер тупит в простых задачах
No, I would not recommend this to a friendPay a bit more, get a better machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This offering from ASUS is underwhelming. The 128GB SSD is barely large enough to do anything. I purchased this as a "school computer for my 13 year old. We will see if it works ought or not. Also, I have yet to look into it in detail but I understand that it is almost impossible to upgrade the SSD and add memory to this machine. We shall see.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Doug1066,
We are sorry to hear about the disappointment you feel so far in the ASUS Vivobook 14" (X1400EA) laptop and we would like to hopefully rectify that. The memory on this model is upgradeable to 16GB as you already have 8GB installed, there is a slot for another 8GB DDR4 SO-DIMM memory module to make a total of 16GB. The storage is also upgradeable up to a 1TB M.2 NVMe™ PCIe® 3.0 SSD. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305049550-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Touch screen, Viewing angle
No frills Windows laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Vivobook appears to be a relatively inexpensive way to get a full Windows laptop, although it just has the very basic features. If that’s what you’re looking for, then this may be perfect for you. As you can see in the specs it’s an i3 processor with minimal 8GB RAM and 128GB solid state drive. It also comes in Windows S mode, which was a new thing to me. That just means it’s locked down to only installing apps from the Microsoft store. Depending on how you intend to use the laptop, this may be a good thing. I discovered the S mode when trying to install Chrome, but I decided I could live with Explorer and continue trying it out. You can switch out of S mode to regular Windows, but then you can never go back. A couple things I noticed when first using the laptop were that the screen is not a touchscreen, and the keyboard has no backlighting. But the screen is clear and easy to see (though it has a narrow viewing angle) and I like the feel of the keyboard. The touchpad is quite usable, too, and seems better than touchpads I’ve struggled with on other more expensive laptops. The WiFi interface says that it’s 802.11ac, but it’s only connecting at 802.11n in my home network at 150Mbps. My home network is a brand new Orbi 960 series mesh with my other Windows devices connecting WiFi 6/6e anywhere from 574Mbps to 1.2Gbps. For the Vivobook, 150Mbps isn’t bad but it’ll take a bit longer to download Windows updates than what I’m used to on a 1Gbps connection. I like that the power brick is small and light, so it’ll be easy to carry around. The prongs don’t retract, though, in keeping with the no frills design. The laptop itself is lightweight and a good size to easily slip into a backpack. Overall, I’m happy with this laptop for light email, web browsing, and O365 use.
I would recommend this to a friend Not even good for Kids
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic level laptop, Not even good for Kids because camera is very blurry and bad, Not at all recommended.
No, I would not recommend this to a friendBest Buy never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievably terrible. Edge and Bing are awful. I am over 70 and even I know this laptop is a joke. Edge doesn't allow any websites to open. Happens constantly. Clearing cookies and cache and DNS cache do nothing. Support won't support unless you pay a fortune for the Geek Squad. Can't even return it.
No, I would not recommend this to a friendWhite Screen of Death
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open-box Excellent item. The laptop looked in great condition. Upon starting the laptop and getting it set up a white screen appeared and would not let me do anything on the computer, I returned it for a full refund. Although open-box items are a good value, they are not necessarily worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer ,
I'm sorry to hear that you are having issues with your display . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number ( N2305049550-0020) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Love Asus...NOT Best Buy...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't at ALL what I wanted or needed and they knew that and didn't care...didn't even try to sell me a protection plan either just more interested in selling me their worthless Best buy membership and shoving us out the door as fast as they could
I would recommend this to a friendNot recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low battery power...Get sound while using for a long time.Not impressed
No, I would not recommend this to a friendComputer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product as a present for a friend but it never worked. Did not let me login to the computer. Called bestbuy and even did live chats with them but all was a waste of my time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adegoke O,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1041493/
Just a new chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly thought this would be a good computer but NOPE. I was sure wrong, this is just a newer version of a chromebook and we all know chromebooks are THE crappiest computers. Very disappointed and will never buy another computer from bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review. If you are still within the window, we recommend contacting the place of purchase for an exchange. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:SpeedCons mentioned:Touch screen
It is OK !
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is has an Intel i3 processor and did not pretend to be anything other than a basic laptop. It is all plastic on the outside, moderately thick with thick bezels on the screen portion, but not very heavy. It is not touch screen and does not feel premium. The screen has limited opening but acceptable. There is no finger print reader. Battery life is more than acceptable. It runs in the limited S mode, but which is supposed to be very secure from virus. Will only work with Microsoft Edge, so no Chrome. Having said this, this is a capable machine. Display is decent, sound is acceptable. Speed is good and all the necessary components are there and it works well. The S mode can be removed, but they advise against it. On a previous laptop with S mode, I have removed it without any issues. It simply makes it more like a regular laptop for downloads, but more open to bad actors. For the occasional user and the basic user this is an excellent machine. It does the basic required function of a computer well, and is priced right. The main thing I miss and causes me some operational issues, is the lack of touch screen. I find myself try to use my finger to scroll, or select and getting frustrated when it doesn't respond. But then to focus, all the other functions work well, and at the price point there is no complaint !
I would recommend this to a friend Bad xperience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pay for next day delivery BUT delivery people steal my laptop and i had to come back 2 times to best buy store in southland,taylor mi, iask for my extra fee thay charge me for delivery i did not get it back...bad service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RicardoS,
We do understand the inconvenience this may have caused and your disappointment with your recent customer service experience with the seller.
If you need further assistance with the product or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don’t buy, stay clear no wonder it was on sale.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is trash, the mouse freezes all the time, the device doesn’t hold WiFi signals or bye tooth information. Information has to be re entered every time you print something. Also scrolling on this device is a challenge. Do not bu, stay away,
No, I would not recommend this to a friendBooo
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t even been a full year since I purchased it and now it won’t even turn on or take a charge.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jasen E,
We're sorry to hear that the notebook is unable to power on and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
- Pros mentioned:Size, Speed
Basic laptop for basic needs
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop as a personal laptop so I do not have to use my work laptop for personal use. The laptop provided by my company is pretty high end so going to this Asus laptop is a huge difference. The display is just the right size and the resolution is just okay. The Intel Core i3 processor is enough for basic tasks. I only plan on using this laptop for web browsing and streaming videos on youtube. So far, the machine has performed as expected without any issues. I don’t do heavy word processing or spreadsheets, but I think if you have a huge file such as in Excel that has a lot of formulas, graphs or macros, this machine might not be able to perform as fast. The 8GB memory with 128GB SSD is also enough for my intended use. I was able to transfer and save a few thousand photos and videos from my SD card into the laptop without any problem. Overall, I consider this as a basic laptop that will work if you just want a personal laptop for browsing the internet and watching videos on YouTube. It is an okay laptop for the price. I would suggest a more powerful laptop if you are doing more complicated tasks.
I would recommend this to a friend Laptop from Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a very noticeable glare and not the best viewing surface. Not the same workmanship as other Asus brand. Salesperson was very matter of the minute showed no interest of service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott K,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us atcustomerloyalty@asus.comand include the case number "N2305049550-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Speed
Asus is on their game
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an entry-level laptop that offers a good balance of performance, features, and price. It is powered by an Intel Core i3-1115G4 processor, 8GB of RAM, and a 128GB SSD. This configuration provides enough power for basic tasks such as web browsing, email, and office work. It has a sleek and modern design. It is made of aluminum and plastic, and it is available in a variety of colors, including transparent silver, slate gray, and indie black. The laptop is thin and lightweight, measuring just 0.6 inches thick and weighing 3.5 pounds and somehow feels less than that. It is also very sturdy, and it feels well-built but also light at the same time. I love when a laptop lives up to the hype of the weight and truly delivers on the idea of being a laptop. Doesn't get hot in your lap and easy to travel with. I also found that it handled some light gaming, but it is not powerful enough for demanding games. So easy cellphone like games. I personally recommend this for students, business users, and anyone who needs a reliable and affordable laptop.
I would recommend this to a friend Good computer but sales client misleading
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was miss represented by the sale person at the store about the effectiveness and functions after I told them I needed in a new computer. The computer was nice but not able to perform as I needed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charles,
We are sorry to hear that you have got misleading advertisement . We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2305049550-0011) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support