Customer Ratings & Reviews
- Model:
- X1400EA-I38128
- SKU:
- 6536327
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Vivobook 14" laptop's ease of use, affordability, and performance. Its compact size and lightweight design are also frequently praised, along with generally positive feedback on battery life. However, some customers point out the lack of a touchscreen and limitations with the viewing angle.
This summary was generated by AI based on customer reviews.
DO NOT BUY!!! - Only Issues!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! This is a VERY BAD laptop! I bought it for my mother in law and since day one this computer has given her nothing but issues. WiFi is intermittent, the display goes blank for no reason, and yes, I've had troubleshot it (I am an IT Tech): Drivers updating, re-image it with no luck. I'm very unhappy with this purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pedro,
We do understand your disappointment if you are experiencing performance issues with the laptop.
By keeping Windows, applications and drivers updated, the laptop will maintain optimum system stability and performance.
If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Incredibly slow and glitchy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The second worst piece of garbage I have ever purchased in my entire life. And I mean from the DAY I brought it home and took it out of the packaging. Think "family computer/desktop" level frustrating circa 2002. Would not recommend. Battery life? You're lucky if you get 4 hrs.
No, I would not recommend this to a friend- Cons mentioned:Touch screen
asus x1400ea -I38128
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No, Touch screen @asus x1400ea -I38128.Thnk you... so think twice before u buy it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear trung,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2305049550-0003) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Not great, even for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this little Asus, but it was a very difficult little PC to use. The mousepad rarely worked and I got quickly frustrated with the machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amy C,
Our sincere apologies for the touchpad problem you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306005648-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042539/
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the update it crashed it’s a very disappointing experience. I got the Mac book and it’s flawless
No, I would not recommend this to a friendWorst customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop open box excellent and when i received it had no box no charger and packaged horribly. Went to the store and all the offered was a refund, not even a charger or anything. Stay away from these clowns.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jorge,
We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Having returned to the place of purchase, we hope that you were able to obtain a replacement unit that included a charging cable.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2305049550-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Touch screen
Computer is plenty fast but…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is fairly quick but the screen is fuzzy and dim. Returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DM0786,
I'm sorry to hear that you are experiencing screen issue . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2305049550-0010) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Pay a bit more, get a better machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This offering from ASUS is underwhelming. The 128GB SSD is barely large enough to do anything. I purchased this as a "school computer for my 13 year old. We will see if it works ought or not. Also, I have yet to look into it in detail but I understand that it is almost impossible to upgrade the SSD and add memory to this machine. We shall see.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Doug1066,
We are sorry to hear about the disappointment you feel so far in the ASUS Vivobook 14" (X1400EA) laptop and we would like to hopefully rectify that. The memory on this model is upgradeable to 16GB as you already have 8GB installed, there is a slot for another 8GB DDR4 SO-DIMM memory module to make a total of 16GB. The storage is also upgradeable up to a 1TB M.2 NVMe™ PCIe® 3.0 SSD. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305049550-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Touch screen, Viewing angle
No frills Windows laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Vivobook appears to be a relatively inexpensive way to get a full Windows laptop, although it just has the very basic features. If that’s what you’re looking for, then this may be perfect for you. As you can see in the specs it’s an i3 processor with minimal 8GB RAM and 128GB solid state drive. It also comes in Windows S mode, which was a new thing to me. That just means it’s locked down to only installing apps from the Microsoft store. Depending on how you intend to use the laptop, this may be a good thing. I discovered the S mode when trying to install Chrome, but I decided I could live with Explorer and continue trying it out. You can switch out of S mode to regular Windows, but then you can never go back. A couple things I noticed when first using the laptop were that the screen is not a touchscreen, and the keyboard has no backlighting. But the screen is clear and easy to see (though it has a narrow viewing angle) and I like the feel of the keyboard. The touchpad is quite usable, too, and seems better than touchpads I’ve struggled with on other more expensive laptops. The WiFi interface says that it’s 802.11ac, but it’s only connecting at 802.11n in my home network at 150Mbps. My home network is a brand new Orbi 960 series mesh with my other Windows devices connecting WiFi 6/6e anywhere from 574Mbps to 1.2Gbps. For the Vivobook, 150Mbps isn’t bad but it’ll take a bit longer to download Windows updates than what I’m used to on a 1Gbps connection. I like that the power brick is small and light, so it’ll be easy to carry around. The prongs don’t retract, though, in keeping with the no frills design. The laptop itself is lightweight and a good size to easily slip into a backpack. Overall, I’m happy with this laptop for light email, web browsing, and O365 use.
I would recommend this to a friend Best Buy never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievably terrible. Edge and Bing are awful. I am over 70 and even I know this laptop is a joke. Edge doesn't allow any websites to open. Happens constantly. Clearing cookies and cache and DNS cache do nothing. Support won't support unless you pay a fortune for the Geek Squad. Can't even return it.
No, I would not recommend this to a friendWhite Screen of Death
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open-box Excellent item. The laptop looked in great condition. Upon starting the laptop and getting it set up a white screen appeared and would not let me do anything on the computer, I returned it for a full refund. Although open-box items are a good value, they are not necessarily worth it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer ,
I'm sorry to hear that you are having issues with your display . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number ( N2305049550-0020) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Дно
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Экран дно , если хотите испортить глаза своих детей покупайте , качество экрана очень ничтожное Несоветую Сам компьютер тупит в простых задачах
No, I would not recommend this to a friendLove Asus...NOT Best Buy...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't at ALL what I wanted or needed and they knew that and didn't care...didn't even try to sell me a protection plan either just more interested in selling me their worthless Best buy membership and shoving us out the door as fast as they could
I would recommend this to a friendNot recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low battery power...Get sound while using for a long time.Not impressed
No, I would not recommend this to a friendNot even good for Kids
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic level laptop, Not even good for Kids because camera is very blurry and bad, Not at all recommended.
No, I would not recommend this to a friend- Pros mentioned:SpeedCons mentioned:Touch screen
It is OK !
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is has an Intel i3 processor and did not pretend to be anything other than a basic laptop. It is all plastic on the outside, moderately thick with thick bezels on the screen portion, but not very heavy. It is not touch screen and does not feel premium. The screen has limited opening but acceptable. There is no finger print reader. Battery life is more than acceptable. It runs in the limited S mode, but which is supposed to be very secure from virus. Will only work with Microsoft Edge, so no Chrome. Having said this, this is a capable machine. Display is decent, sound is acceptable. Speed is good and all the necessary components are there and it works well. The S mode can be removed, but they advise against it. On a previous laptop with S mode, I have removed it without any issues. It simply makes it more like a regular laptop for downloads, but more open to bad actors. For the occasional user and the basic user this is an excellent machine. It does the basic required function of a computer well, and is priced right. The main thing I miss and causes me some operational issues, is the lack of touch screen. I find myself try to use my finger to scroll, or select and getting frustrated when it doesn't respond. But then to focus, all the other functions work well, and at the price point there is no complaint !
I would recommend this to a friend Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product as a present for a friend but it never worked. Did not let me login to the computer. Called bestbuy and even did live chats with them but all was a waste of my time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adegoke O,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1041493/
Just a new chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly thought this would be a good computer but NOPE. I was sure wrong, this is just a newer version of a chromebook and we all know chromebooks are THE crappiest computers. Very disappointed and will never buy another computer from bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review. If you are still within the window, we recommend contacting the place of purchase for an exchange. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad xperience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I pay for next day delivery BUT delivery people steal my laptop and i had to come back 2 times to best buy store in southland,taylor mi, iask for my extra fee thay charge me for delivery i did not get it back...bad service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RicardoS,
We do understand the inconvenience this may have caused and your disappointment with your recent customer service experience with the seller.
If you need further assistance with the product or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don’t buy, stay clear no wonder it was on sale.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is trash, the mouse freezes all the time, the device doesn’t hold WiFi signals or bye tooth information. Information has to be re entered every time you print something. Also scrolling on this device is a challenge. Do not bu, stay away,
No, I would not recommend this to a friend