Customer Ratings & Reviews
- Model:
- X1400EA-I38128
- SKU:
- 6536327
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Vivobook 14" laptop's ease of use, affordability, and performance. Its compact size and lightweight design are also frequently praised, along with generally positive feedback on battery life. However, some customers point out the lack of a touchscreen and limitations with the viewing angle.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size, Speed
Basic laptop for basic needs
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop as a personal laptop so I do not have to use my work laptop for personal use. The laptop provided by my company is pretty high end so going to this Asus laptop is a huge difference. The display is just the right size and the resolution is just okay. The Intel Core i3 processor is enough for basic tasks. I only plan on using this laptop for web browsing and streaming videos on youtube. So far, the machine has performed as expected without any issues. I don’t do heavy word processing or spreadsheets, but I think if you have a huge file such as in Excel that has a lot of formulas, graphs or macros, this machine might not be able to perform as fast. The 8GB memory with 128GB SSD is also enough for my intended use. I was able to transfer and save a few thousand photos and videos from my SD card into the laptop without any problem. Overall, I consider this as a basic laptop that will work if you just want a personal laptop for browsing the internet and watching videos on YouTube. It is an okay laptop for the price. I would suggest a more powerful laptop if you are doing more complicated tasks.
I would recommend this to a friend Booo
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t even been a full year since I purchased it and now it won’t even turn on or take a charge.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jasen E,
We're sorry to hear that the notebook is unable to power on and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
- Pros mentioned:Speed
Asus is on their game
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an entry-level laptop that offers a good balance of performance, features, and price. It is powered by an Intel Core i3-1115G4 processor, 8GB of RAM, and a 128GB SSD. This configuration provides enough power for basic tasks such as web browsing, email, and office work. It has a sleek and modern design. It is made of aluminum and plastic, and it is available in a variety of colors, including transparent silver, slate gray, and indie black. The laptop is thin and lightweight, measuring just 0.6 inches thick and weighing 3.5 pounds and somehow feels less than that. It is also very sturdy, and it feels well-built but also light at the same time. I love when a laptop lives up to the hype of the weight and truly delivers on the idea of being a laptop. Doesn't get hot in your lap and easy to travel with. I also found that it handled some light gaming, but it is not powerful enough for demanding games. So easy cellphone like games. I personally recommend this for students, business users, and anyone who needs a reliable and affordable laptop.
I would recommend this to a friend Laptop from Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a very noticeable glare and not the best viewing surface. Not the same workmanship as other Asus brand. Salesperson was very matter of the minute showed no interest of service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott K,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us atcustomerloyalty@asus.comand include the case number "N2305049550-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good computer but sales client misleading
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was miss represented by the sale person at the store about the effectiveness and functions after I told them I needed in a new computer. The computer was nice but not able to perform as I needed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charles,
We are sorry to hear that you have got misleading advertisement . We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2305049550-0011) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it home and it wouldn’t power up so had to waste and hour drive up to Best Buy and back to return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dale F,
We sincerely apologize for the power issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305049550-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible customer service/support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service/support is horrible. Had to pay 100.00 to Geek squad to clear computer so I could upload my info to use on my computer. It uploaded my husband's.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TwlaC,
We do understand the inconvenience this may have caused and your dissatisfaction with the quality of your recent customer service experience with the seller.
Usually, there's always a fee to have the laptop reformatted and have new user's information uploaded by a technician from a third-party PC shop. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Ease of use, Speed
Great laptop for this sale price...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caught on sale for $230ish, $250 w/tax. Only con is lack of sd card slot; fixed by using a mini 128gb flashdrive. I'm leaving Windows 11 on it for now so I can support folks machines, in my circle. Likely will put Linux Mint on it someday. I removed S mode, installed Libre Office, Firefox, Anydesk. I'm VERY pleasantly surprised at how snappy everything loads up and works on this i3, easy to carry around, ASUS. I have not tested how long the battery holds up, but I suspect it is pretty decent. Most all my other machines have Linux Mint, so I'll probably leave this one with Windows 11, especially since it runs so well as is, and I need it for support. I'll give 4 stars on battery as it's life is unknown to me. I don't use this as a daily driver, but it's superb for my purpose. (Not used this machine much, so can't speak to longevity at this point.)
I would recommend this to a friend It’s okay…..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor battery life!! I have to keep this on the charger constantly. It’s very annoying. Other than that, it an okay laptop. I think I should’ve bought something else
No, I would not recommend this to a friendNot that good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product wasn't that good looking to return it. I needed to buy all the extra add-ons for it that were not really helpful at all.
No, I would not recommend this to a friend- Pros mentioned:SpeedCons mentioned:Touch screen
Solid "Everyday" Laptop with Easy Upgrades!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to use mostly as a host computer for audio engineering analysis software for speaker tuning and SPL readings. I was not concerned about the screen quality considering most places it will be used will be dark. I ended up adding 8gb of Crucial Ram from Amazon for like $30 and I swapped the SSD out for a 1GB WD Black Sn770 ($70). With both of those upgrades, the laptop is extremely fast and I have plenty of disk space. Programs like Ableton Live, load just as fast as they do on my much higher spec'd Macbook Pro. I would definitely recommend this as either a basic "everyday" laptop or a solid auxiliary laptop to add to your collection. Especially for programs you can't run on a standard Macbook.
I would recommend this to a friend Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is not working correctly and it’s only been 1 mth. I wanted to return it but Best Buy is not working with me. This laptop is defective!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mimi,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. To investigate the problem further and provide a solution, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305049550-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Non-responsive touchpad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son less than three months ago and used it less than ten times, and now the touchpad is non-responsive. Terrible
No, I would not recommend this to a friendFreezes Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop continues to freeze up and require forced reboot. Plan to return/exchange for something better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Greg K,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2305049550-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
bad computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad computer, slow no casting the worst, dont buy it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Danalvamenchile,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0042" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
Stop working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase Laptop on Dec 24 and stop working after a month
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Coco M,
Please accept our sincere apologies for the inconvenience caused by the notebook not working. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Touch pad not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad stop working within 2 days of the purchase
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Becky D,
We sincerely apologize for the touchpad issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042539/
Multiple issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much problems and i only had it for 1 month not great to use or have
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
We sincerely apologize for the issues you've faced with the device and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please allow us to make your experience with ASUS a better one.
We stand behind our products and are committed to achieving customer service excellence. Please send us an email atcustomerloyalty@asus.com and provide the case number "N2305049550-0022" for reference. We will do our best to provide a quick resolution to your case. Your feedback is valuable to us and helps us improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this. Tried returning 3 days after the 15 day deadline and was told no.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AndreaS,
We are sorry to hear that you are not satisfied with this unit . We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2305049550-0004) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Cat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not very user friendly . stopped during set up...ended up returning it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarmelinaT,
I'm sorry to hear that your product not powering on . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2305049550-0008) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support