Customer Ratings & Reviews
- Model:
- X1400EA-I38128
- SKU:
- 6536327
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Vivobook 14" laptop's ease of use, affordability, and performance. Its compact size and lightweight design are also frequently praised, along with generally positive feedback on battery life. However, some customers point out the lack of a touchscreen and limitations with the viewing angle.
This summary was generated by AI based on customer reviews.
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it home and it wouldn’t power up so had to waste and hour drive up to Best Buy and back to return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dale F,
We sincerely apologize for the power issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305049550-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible customer service/support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service/support is horrible. Had to pay 100.00 to Geek squad to clear computer so I could upload my info to use on my computer. It uploaded my husband's.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TwlaC,
We do understand the inconvenience this may have caused and your dissatisfaction with the quality of your recent customer service experience with the seller.
Usually, there's always a fee to have the laptop reformatted and have new user's information uploaded by a technician from a third-party PC shop. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Ease of use, Speed
Great laptop for this sale price...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caught on sale for $230ish, $250 w/tax. Only con is lack of sd card slot; fixed by using a mini 128gb flashdrive. I'm leaving Windows 11 on it for now so I can support folks machines, in my circle. Likely will put Linux Mint on it someday. I removed S mode, installed Libre Office, Firefox, Anydesk. I'm VERY pleasantly surprised at how snappy everything loads up and works on this i3, easy to carry around, ASUS. I have not tested how long the battery holds up, but I suspect it is pretty decent. Most all my other machines have Linux Mint, so I'll probably leave this one with Windows 11, especially since it runs so well as is, and I need it for support. I'll give 4 stars on battery as it's life is unknown to me. I don't use this as a daily driver, but it's superb for my purpose. (Not used this machine much, so can't speak to longevity at this point.)
I would recommend this to a friend It’s okay…..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor battery life!! I have to keep this on the charger constantly. It’s very annoying. Other than that, it an okay laptop. I think I should’ve bought something else
No, I would not recommend this to a friend- Pros mentioned:SpeedCons mentioned:Touch screen
Solid "Everyday" Laptop with Easy Upgrades!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to use mostly as a host computer for audio engineering analysis software for speaker tuning and SPL readings. I was not concerned about the screen quality considering most places it will be used will be dark. I ended up adding 8gb of Crucial Ram from Amazon for like $30 and I swapped the SSD out for a 1GB WD Black Sn770 ($70). With both of those upgrades, the laptop is extremely fast and I have plenty of disk space. Programs like Ableton Live, load just as fast as they do on my much higher spec'd Macbook Pro. I would definitely recommend this as either a basic "everyday" laptop or a solid auxiliary laptop to add to your collection. Especially for programs you can't run on a standard Macbook.
I would recommend this to a friend Not that good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product wasn't that good looking to return it. I needed to buy all the extra add-ons for it that were not really helpful at all.
No, I would not recommend this to a friendDefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is not working correctly and it’s only been 1 mth. I wanted to return it but Best Buy is not working with me. This laptop is defective!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mimi,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. To investigate the problem further and provide a solution, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305049550-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Non-responsive touchpad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son less than three months ago and used it less than ten times, and now the touchpad is non-responsive. Terrible
No, I would not recommend this to a friendbad computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad computer, slow no casting the worst, dont buy it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Danalvamenchile,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0042" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
Freezes Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop continues to freeze up and require forced reboot. Plan to return/exchange for something better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Greg K,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2305049550-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
Stop working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase Laptop on Dec 24 and stop working after a month
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Coco M,
Please accept our sincere apologies for the inconvenience caused by the notebook not working. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Touch pad not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad stop working within 2 days of the purchase
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Becky D,
We sincerely apologize for the touchpad issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305049550-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042539/
Multiple issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much problems and i only had it for 1 month not great to use or have
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
We sincerely apologize for the issues you've faced with the device and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please allow us to make your experience with ASUS a better one.
We stand behind our products and are committed to achieving customer service excellence. Please send us an email atcustomerloyalty@asus.com and provide the case number "N2305049550-0022" for reference. We will do our best to provide a quick resolution to your case. Your feedback is valuable to us and helps us improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not very user friendly . stopped during set up...ended up returning it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarmelinaT,
I'm sorry to hear that your product not powering on . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2305049550-0008) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this. Tried returning 3 days after the 15 day deadline and was told no.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AndreaS,
We are sorry to hear that you are not satisfied with this unit . We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2305049550-0004) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Touch screen
Decent entry level laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an inexpensive, entry level laptop. It reminds me a lot of a Chromebook I had several years ago. No backlit keyboard, no touch screen, plastic keyboard keys, and average screen resolution. It's also fairly light in weight at 3.25 pounds. I wanted this laptop because my main small laptop suddenly became unusable because one of the two screen hinges broke. I had to go back to using a full sized laptop, which is sort of too big. I know these are just terrible problems to have! So I wanted a small laptop for carrying around, and possibly traveling with, when that situation comes up. This Vivobook runs Windows 11, just like my other laptops. I downloaded the Chrome browser to use as my default browser, just like on my other laptops so it’s really easy to use, and I can go between them and they are all similar looking. This is coming from someone who was a Mac OS person for many years and couldn't (wouldn't?) figure out Windows until as recently as five years ago. I switched because Macbooks are just so expensive. I just decided to move to Windows and hope for the best. So far I've been pleasantly surprised by the advancements in Windows. All of the small holes on the left side are for venting hot air out as the fan is working inside the body and there’s some hot air in there. I’m all for letting that air out instead of being trapped inside of the computer. Since I mentioned my Chromebook, this computer is a step up. I had a lot of issues with the Chromebook because it wasn't truly a Windows OS. At least this is a legitimate computer. I connected to a wireless printer without any issue. If you are debating between Chromebook and this, get this because you have more capabilities with it.
I would recommend this to a friend - Pros mentioned:Ease of use, Size
Great Value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent size, lightweight, and very easy to use. Perfect for travel and quick use. Recommended for those who are always on the go!
I would recommend this to a friend - Pros mentioned:SpeedCons mentioned:Touch screen
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very fast. The only thing is the screen resolution wasn’t as bright and clear as I thought it would be. I see a lot of Ausus on display at the store and was attracted to how bright and vibrant it looked, I know I got a cheaper model but still was expecting it to be brighter. The computer set up was quick and internet browsing. Overall great for the price.
I would recommend this to a friend Good entry level laptop for basic use!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a basic laptop for my kid schoolwork / projects and got ASUS - Vivobook 14" Laptop. It comes with basic configuration 14" HD Display with the resolution of 1366 x 768, Intel I3-1115G4 processer, Intel UHD Graphics 770, 8GB DDR4 RAM, 128GB SSD and Windows 11 Home in S Mode operating system, Front facing camera and Built-in microphone. Windows 11 in S mode is a version of Windows 11 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from the Microsoft Store, and requires Microsoft Edge for safe browsing and any other browsers cannot be installed. The build quality is not great and made of plastic and it is lightweight. Battery life is reasonable and last around 4 hours for continuous use. I watched few videos in YouTube and screen quality is decent. It has backlit keyboard and easy to use during night without any issues. The provided storage is very less and 128GB is not sufficient to install many applications related to school. I have used external SSD to overcome the storage limitation. The CPU is only 2 cores with 4 threads and can handle basic stuffs like emails, browsing and office tools word, excel, PowerPoint. It is very basic laptop with entry level configuration and recommended for light use only.
I would recommend this to a friend- Pros mentioned:Ease of use, Speed
cute little laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ive literally only had it for like two hours and this thing is just crankin out my work , it handles having a lot of stuff open at once which is nice and ive had no issue with printing off of it either. i think itll be great for travel work
I would recommend this to a friend