Customer Ratings & Reviews
- Model:
- X512DA-BTS2020RL
- SKU:
- 6420333
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's speed, price, and lightweight design. Many reviewers mentioned that it is a great choice for school and light gaming. While some customers wished for a backlit keyboard and a better screen, the most common complaint was about the battery life.
This summary was generated by AI based on customer reviews.
Excellent Dryer and Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy make on my house referent to applaince
I would recommend this to a friendHigh quality and super fast delivery.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great job getting it to me! Thanks!
I would recommend this to a friendWorks great. Exactly what I needed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great for my working from home now.
I would recommend this to a friendIt’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good laptop. Some reviews say it’s the best bang for the buck and it’s kind of true. Well made for it’s price. However the touch pad doesn’t function properly sometimes and could be very annoying
I would recommend this to a friendFast Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quick. Great quality machine. Would buy again
I would recommend this to a friend- Pros mentioned:Lightweight
Excellent rating
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer, my other computer had crashed, 10+ years old and weighed a ton. I bought this computer because of the sleek thin, weightless and easy to take with me. It is a fast computer. I am not use to the windows app but this computer made learning windows very easy. I would rate this computer on a scale of 1 - 10 a 10. Excellent
I would recommend this to a friend - Cons mentioned:Screen quality
Not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low screen quality, slow speed. Only used for producing music and could not keep up.
No, I would not recommend this to a friend Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the laptops features and specs a lot. The color was off and not bright. The cursor was not always responsive. It would stick. I returned the laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry you were having issues with the device touchpad and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Short life
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my computer for barely 2 yrs. I only use it for school. The fan began blowing extremely loud and the next day the computer started running hot. I can’t use this computer for more than about 15-20 or it feels like it’ll burn thru the table. Won’t buy one of these again. (And not sure about the warranty selection…but mine only covered for a yr)
No, I would not recommend this to a friendIt’s OK computer for the value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stats sound really high but it ran really slow confirmations it’s a great computer if you were just using it for school work for nothing more
I would recommend this to a friendGood specs ,not so good reliability.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Computer specs wise, but has had to be taken into geek squad twice so far, in < than a year, might be a pass.
No, I would not recommend this to a friend- Cons mentioned:Screen quality
Don't get.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When loading an internet page, or even just viewing one, this laptop will automatically load a black screen. It then reloads the page I was trying to view. Happens all the time. Also, happens when watching youtube. It will pause mid-video, load a black page, then reload the video. Unacceptable for a brand new laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Taye,
We are truly sorry for the issues you're experiencing with the device and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. We are recommending completing a system refresh on the device.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Great starter laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display could be better. Works well otherwise. Good starter laptop. Kid likes it.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, our engineers do ensure to design the best units to suit our customers, rest assured that this feedback will not be unnoted and your information will be passed over to the relevant department.
If you have any technical difficulties, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
My poor laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor manufacturer screen broke fast after six months of use, definitely no good.
No, I would not recommend this to a friendbad display. returned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.machine really performing well computing-wise. the display panel is hurting eyes. returned.
No, I would not recommend this to a friend- Pros mentioned:WeightCons mentioned:Keyboard
Great Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this laptop for over three years now and it’s been a great Laptop. The battery is amazing. I really can’t think of a better Laptop. Very lightweight and can be easily transported in a laptop bag or even a school bag that has a laptop holder when going to College/High school. My only gripe would have to be that the Keyboard is hard to use when you are trying to use it at night. A light for the Keyboard would’ve been nice to have as an added feature. The trackpad on the laptop works great I haven’t had to use a mouse with this laptop because the trackpad has met my needs while using it. Still runs fast after three years. Just overall a great Laptop.
I would recommend this to a friend Piece of junk!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 2 months!!!! Wouldn't even turn on. Took it in to the Geek Squad who tried to deflect about how I didn't purchase any extended warranties on the product but everything should be fixed under manufacturer warranties. It's been 2 months!!!! As an Asus "Authorized Distributor" you have to go thru them (which the manufacturer website states if you go to ASUS) for repairs. Now I have to wait another 2-3weeks to determine whether it can even be fixed. Piece of $500 crap. I should've purchased another brand. Elsewhere!!! BUYER BEWARE!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the unit not being able to turn on. This must be frustrating, officially Best Buy is our authorized service center. Seen that you originally purchase the unit from them, it would be more convenient for you to get it service. Please reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
asus
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not like the screen. it was not an ips panel. not good
No, I would not recommend this to a friendHassle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and exchanged it and had to waited for my original hp 14" 360. The Vivobook i SETTLED to not have a 360, but you had to go to a series of steps to enable the touch screen. Every time Windows does an update you have to go through those steps again. Worth waiting for my old kind.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Touchscreen is automtically enabled by default, if this feature is available. However, the X521-DA doesn't have a touchscreen feature.
Microssoft releases updates for the OS in order to maintain optimum performance and security.
Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Just ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but gets slow later. Got it for work but getting another one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is moving slowly, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/