Customer Ratings & Reviews
- Model:
- X512DA-BTS2020RL
- SKU:
- 6420333
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's speed, price, and lightweight design. Many reviewers mentioned that it is a great choice for school and light gaming. While some customers wished for a backlit keyboard and a better screen, the most common complaint was about the battery life.
This summary was generated by AI based on customer reviews.
bonbon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have a review yet, I just brought this laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bonbon,
Thank you for choosing an ASUS product.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Nice screen size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop but I wish it had a back lit keyboard
I would recommend this to a friendshuts down randomly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it to edit videos and it worked great. I hardly even use the laptop and when I do it randomly turns off. I tried restarting it and still does not work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit randomly shuts off. This is absolutely not the kind of experience we want any of our customers to have. Is the unit overheating? Have you updated the Windows? Did you get an error code? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Forget the specs, $500 piece of plastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was anxiously waiting for this computer to be delivered. I used it one night and was able to write half a paper using Microsoft 365 before the keyboard started missing letters every other word. I figured I had to many pages open, close it down and went to sleep. Next morning, as soon as I started typing, I realized again half of what I was typing is missing. Extremely long lags while using any online based programs. So, long story short, I did a reset and sent it back. I’m so disappointed, I will never purchase from this manufacturer again!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with your computer lagging. Please allow us to make your experience with ASUS a better one. Please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used. We would recommend that you back up your data and perform a system restore.
You can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard
Asus lap top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it, It was silver with silver letters on the keys and I couldn't see the keys. I traded it for an HP lap top
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience with the keyboard. Our engineers do ensure to design the best units to suit our customers, rest assured that this feedback will not be unnoted and your information will be passed over to the relevant department.
If you have any other unit in mind, we can assist you in choosing the right one that suit your needs, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Nope
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard is virtually invisible. Upgraded from this and am much happier. Just not happy with the overall operation. Zoom works well though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Buddman,
We are truly sorry to hear that you're not pleased with the device keyboard and the overall performance and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Great expectations, Horrible results
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop shipped to me and I was excited about the specs. It performed well pulling up web pages and and was easy to set up. However, the 1st sign of trouble was periodically the screen would blink out black and come back. That was really weird. Then the sound was awful. I could not hear people speaking clearly and the sound quality was trash. I took it back 1 week after I got it. Very dissapointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We do understand your disappointment with the product and the inconvenience this may have cause you if the unit stop working after a month of usage. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the laptop is decent and t is perfect for runningpopuar computing applications, without compromising system stability and performance.
The screen randomly blacking out is related to updates being applied in the System Registry, which is temporary and normal.
The audio quality is decent and utilizes ASUS SonicMaster technology, It is a combination of hardware, software and audio tuning designed to provide the best audio experience. A professional-grade codec ensures precise audio encoding and decoding; while amplifiers, large speakers and resonance chambers perfectly suited to VivoBook 15 ensure a powerful audio delivery and deeper bass. If audio or video streaming with a poor or unstable internet connection or service, audio quality may be affected or degraded.
Should you need further assistance with the product or other ASUS products, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Keyboard letters too light
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Letters are very light and unable to see, therefore no conducive to work from.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Lidd,
Do understand your disappointment with the keyboard design and the inconvenience this may have caused you.
We recommend using the laptop in an ambient or natural lighting workspace.
Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Junk laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always crashes on wifi hinge is weak and broke screen bezel
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for bringing this to our attention and I certainly understand your frustration. When the crash occurred what were the error codes given to you? For improved stability please make sure you’ve updated your drivers to their latest version, you can update your drivers via MyASUS. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2011018256-0002.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
crashed within 7 days BSOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.piece of crap need to go to geek squad to see if they can fix if not it is getting returned
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Gazoo67,
Do understand the inconvenience if you are experiencing a blue screen of death with the laptop.
This maybe a software related issue. To resolve it, please try to do a power cycle by shutting it down completely, disconnect any external devices and do a system reboot or restart. You may need to do this a couple of times. If problem persisted, please boot up in Safe Mode.
Click the Windows-button → Power.
Hold down the shift key and click Restart.
Click the option Troubleshoot and then Advanced options.
Go to “Advanced options” and click Start-up Settings.
Under “Start-up Settings” click Restart.
Various boot options are displayed. ...
Windows 10 starts in Safe Mode.
Once in Safe mode do a System Restore in order to revert the system to the last known configuration. If this didn't work, boot up again in Safe mode and do a System Recovery or a PC Reset. If issue persisted after a PC reset, we recommend sending the product in for further diagnostics and analysis.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, call Product Support Hotline at: 1(888) 678-3688, you can also chat to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Worst Purchase Ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely died after 3 months. Due to a less than 1-inch hairline scratch on the case, the Geed Squad offered to fix it for $300. I paid $450.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are extremely sorry the device stopped working and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Don't buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out working well, but now it turns off constantly. Of course it waits until its too late to return for it to start having problems.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Molunk09,
Certainly understand your disappointment and the inconvenience this may have caused you if the unit will auto-shutdown.
In order to prevent thr auto-shutdown issue, or if the laptop goes into sleep mode, from occurring, sleep or hibernate mode needs to be disabled in the Control Panel, Power Options then Advanced Settings. For detailed instructions, please visit Microsoft's Knowledge Base.
Also, if running with the battery only, please do not run any power-hungry software or application. Running these applications will cause auto-shutdown when battery life is running low.
If you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Sad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its fine but we wanted a full sized USB it doesn't have that so it has set untouched since a few days after we got it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Linnc84,
Do understand the inconvenience this may have caused you if a USB type A port or connector is not available on the laptop.
Most newer laptop will not have the old USB-A version. In order to connect your old devices, a UB-C to USB-A adapter needs to be used.
Should you need further assistance with the product, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop could not get through the initial setup. Failed to start.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adapter,
We’re so sorry that your experience did not match your expectations. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Our goal is to provide quality products as well as world-class support across all channels. ASUS is aware of the frustration and disappointment caused when we do not live up to our commitment of reliable products and or services. We hate to disappoint your exceptional business with us, and we would definitely appreciate your consideration in allowing our service center to honour the warranty you were provided.
We truly appreciate your feedback. If you wish to discuss this further, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Don-Audria
ASUS Customer Loyalty US Support
Cheap build
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap plastic and awful screen. I did not even personalized it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the display on this model. Have you tried updating the display driver on this model? If not we would recommend that you update the VGA and Chipset driver on this model.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Worst laptop ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not worth the price. DO NOT BUY!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Anonymous,
Do understand your disappointment if the laptop didn't meet your expectations and the inconvenience this may have caused you.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running popular computing applications, without compromising system stability and performance.
If you are experiencing issues with the product and need further assistance, please email me at [email protected] and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Fan noise
Great Laptop for light gaming and editing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this laptop a few months ago so I could have a light laptop to game on and upload videos so far its been a good laptop im able to get Minecraft at 60fps on medium settings FSX on ultra settings at 60fps and i’m able to upload my YouTube videos pretty easily and quickly on this thing but the reason I gave it 4 stars is the fans i went on vacation and when i took it out of the bad the fans started scratching against something It ran the same as before it just did this and now it doesn’t really do that but the fans are really loud I can deal with it but not everyone can so just a fair warning before buying also do not expect great gaming performance out of it it has integrated graphics so another fair warning and one last thing the reason this says unverified purchase is because I purchased it on a different account and not this one anyway would recommend this for a budget laptop but if you have more money buy something with better specs
I would recommend this to a friend Great choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good software and hardware and seem to be compatible with most other systems too
I would recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Still in great working condition today.
I would recommend this to a friendGreat setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the keyboard!! Sooo smoottthhhh!! I live the storage and ram everything is great!!
I would recommend this to a friend