Customer Ratings & Reviews
- Model:
- X512DA-BTS2020RL
- SKU:
- 6420333
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's speed, price, and lightweight design. Many reviewers mentioned that it is a great choice for school and light gaming. While some customers wished for a backlit keyboard and a better screen, the most common complaint was about the battery life.
This summary was generated by AI based on customer reviews.
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this laptop alost a month now and I'm loving it. It is perfect for my college classes!
I would recommend this to a friendAsus Review
Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Asus. It takes some getting used to, but it is as good as my Asus.
I would recommend this to a friendPoor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen stopped working within a few months. Because of the cheap materials used the hinge broke a few months after the screen was repaired. sent to ASUS to fix hinge in August and I am still waiting to receive the laptop back and its December. Do not recommend as ASUS has poor turn around on repairs and hard to get in touch by phone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the screen quality, this must be frustrating. I can assure you that we will take the necessary time to apply the best servicing possible to ensure that you do not have continued issues. If you wish to follow up on the repairs, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Very low processor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus computer has a very low performance durability, during the first and second year it works fine, but one year later, the processor sucks, you take too long restarting it and you can't even open a fast browser. Definitely, Asus Notebook it is not a good option.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit is performing very slow. This is not the type of experience we want any of our customers to have. There could be many factors that will affect the performance, please attempt the steps from the FAQ below.
If you need further assistance, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
First Asus, last Asus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son’ s school during COVID. Right off the bat had issues with the mic. Next could not make a recovery disk. Online support is terrible. Last straw is wifi being choppy with Zoom when another older laptop worked fine.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the mic and the WiFi conection. Is it that they are unable to hear whenever you speak from the mic?
Are you connected to router on the 5Ghz band?
I'm here to troubleshoot this matter with you, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support