Customer Ratings & Reviews
- Model:
- M1603QA-R7512
- SKU:
- 6512607
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Vivobook 16" Laptop for its fast performance, reasonable price, and excellent multitasking capabilities. The 16:10 screen is praised for its brightness, and the laptop is described as lightweight with great picture quality. While some users have concerns about the battery life, many agree that it meets their expectations and offers great value for the price.
This summary was generated by AI based on customer reviews.
Mr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Seems to work as hoped it would.s
I would recommend this to a friendUseless 10-key pad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. The number pad is unusable for anyone who uses any other 10-key machine. Decimal and zero are tiny keys, + and - keys are in inconvenient locations.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UnhappyBuyer,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations and you had to return it, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2210035893-0006) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support
worse purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the worse purchase i ever had, no include all parts, the laptop blocked, no wifi signals, its a real sh i t.
No, I would not recommend this to a friendWin11 computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like that it did not have a touch screen with Win11.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GaryP,
We are sorry to hear that this device did not live up to your expectations. We do have other models that have a touchscreen with Windows 11, if you're still within the return window for Best Buy you could return this product for a mdoel with the touchscreen function. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2211025555-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Good, but not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is great, but the video quality not so much
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CamilaN,
Thank you for leaving your review of this model. We are happy to hear that you are pleased with the device, the video quality that you're referring to please confirm if it is the quality of the webcam or is it the display? Please let us know if there is anything else we could do to improve this model for a higher rated review. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2211025555-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for work but it’s not what expected. I’m better off running parallels on my Mac than using this device
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rensai,
We're sorry to hear about the unfortunate experince you're having with this model. Can you please provide us with more information on the issues you're having with this model? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Very unhappy customer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a brand new refrigerator and the box was badly damaged and so was the item and if that wasn’t bad enough the paperwork was stamped damaged..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PaulaD,
We sincerely apologize for your laptop arriving damaged. We can assure you that this is not the norm and is not the kind of experience we want any of our customers to have with our products. Please try to return the device to Best Buy for a replacement or refund. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2210035893-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Good but the WiFi issue is real
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good and working well for me but the WiFi issues is really annoying when I’m trying to do school work and it won’t connect to any WiFi and I have to reset the computer. Good for college students but the WiFi thing makes me hella annoyed
I would recommend this to a friendExactly what she wanted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a gift for my girlfriend for work/ some gaming and it works perfect for her. She loves it and no issues after the first week. Got it on sale (deal of the day)
I would recommend this to a friend- Pros mentioned:Multitasking
AsusRev
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am providing a review on the specs; as I have not opened the box yet. Based upon the specs this was the best dollar for dollar laptop considering RAM, Memory hard drive size, plus the processor cores and threads. So for multi-tasking RAM and cores and threads are very important and this processor comes with high marks at this point in time with the combination.
I would recommend this to a friend Great editing computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing editing computer! Got this for my 12 year old daughter for her homeschooling and editing videos. She’s in love!
I would recommend this to a friendso far, so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have it for one month only/ ppppppppoo[[[[[[[[[[[[
I would recommend this to a friend10/10 Laptop would buy again if I could
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer like one and a half weeks ago in store and I was a bit doubtful at first since I though it was to good to be true, now that I have it it's been a game changer, what I use it for is perfect, would recommend to a friend
I would recommend this to a friendNo internet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pirchased this afternoon. Got home and began set up. The laptop says no driver installed for wifi. Spoke with tech support at best buy only given 2 explanation. 1st was hung up on multiple times. 2. Said that i must not be entering password correctly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richard,
We do understand your disappointment with the laptop and the inonvenience this may have caused.
The WIFI driver was preinstalled from the factory and ready to go. Windows 11 does need an internet access before initial WIndows setup can be completed successfully. Please verify if the laptop has access to an established wireless router or access point, it is getting an excellent signal and internet service is working properly. Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not happy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why people are giving these laptops such high marks, they're a piece of junk from my perspective. I tried to take it back to factory setting and it wouldn't let me do that. I called asus and the reception was so bad we couldn't talk. Stay with either dell or HP. They're much easier to get in touch with.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DianeD,
I sincerely apologize, on behalf of ASUS, for the poor experience you've had with this laptop. Since you had a poor experience with our phone support please try our live chat support, it is linked below. If you would prefer another method you may reach out to us on social media such as Twitter @AsusHelpUS and Facebook as Asus North America. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2210035893-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://livechat-am.asus.com/chat/#/?country=US