Customer Ratings & Reviews
- Model:
- M1603QA-R712512
- SKU:
- 6535990
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Vivobook 16" laptop's performance, battery life, ease of use, and screen size. Many appreciate its affordability and the ample RAM and storage it offers. However, some users noted that the keyboard lacks backlighting and that the speakers and number pad could be improved. A few also expressed dissatisfaction with the pre-installed operating system.
This summary was generated by AI based on customer reviews.
Camera Drive missing and unable to Zoom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.camera missing! and unable to get understandable satisfaction from Best Buy or Asus. Have been unable to go to store to complain.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnA,
We do understand your disappointment with the product and the inconvenience this may have caused.
To access the camera application, please select the Start button, then select All apps, and then select Camera in the list of apps.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop at a fantastic price great customer service
I would recommend this to a friendWorks well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been great so far, no complaints. Very straightforward setup
I would recommend this to a friendDecent machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal. Amazing price. Decent screen. No complaints so far.
I would recommend this to a friendWindows 11 sucks. Terrible compared to 10.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would've never bought it if I knew how different and screwed-up Windows 11 is, compared to Windows 10. They must sit around with nothing to do so they have to change stuff, or they'll get fired.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CaptKen,
Thank you for sharing your feedback on the laptop. We understand that the Operating System didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing with the OS, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop nice and smooth and great size too love this upgrade
I would recommend this to a friendMy Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient, reliable, good screen quality and convenient
I would recommend this to a friendLaptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop……………………………………………………………………………………….
I would recommend this to a friendOk specs not best quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic computer with solid specs. The build quality is not great however.
No, I would not recommend this to a friendASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good laptop overall, average battery life and display
I would recommend this to a friendGood laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop for basic office functions and internet
I would recommend this to a friendNice laptop for the price, but ick battery.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop works great. the battery doesn't hold a charge
I would recommend this to a friendGood computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the new college student starting their career.
I would recommend this to a friendGOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY GOOD BUT HAD THE S ON IT AND HAD TO TURN IT OFF
I would recommend this to a friendDon’t settle
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed in a pinch but there are better machines out there. If you want to dock and charge at the same time, forget it. This model won’t do that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tray,
Thank you for sharing your feedback on the ASUS Vivibook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2211025555-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this computer. God product god price, thank you
I would recommend this to a friendnuisance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 or 4 hours it shuts off and you have to restart.
No, I would not recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, the product is great And it’s a working good
I would recommend this to a friendgood so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am just now finally able to use the laptop. after 2 months of fighting with win11 I have security software installed so that I can use the lap top safely. It has a rather unique mouse pad that is also the right/left mouse buttons. so far so good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gary D,
We are glad to hear that you are satisfied with your ASUS laptop overall. In addition, we would like to know what changes you would recommend to this product to make it a 5-star product.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2211025555-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and reliable. Thanks best buy for the laptop.
I would recommend this to a friend