Customer Ratings & Reviews
- Model:
- M1603QA-R712512
- SKU:
- 6535990
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Vivobook 16" laptop's performance, battery life, ease of use, and screen size. Many appreciate its affordability and the ample RAM and storage it offers. However, some users noted that the keyboard lacks backlighting and that the speakers and number pad could be improved. A few also expressed dissatisfaction with the pre-installed operating system.
This summary was generated by AI based on customer reviews.
Computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this computer. God product god price, thank you
I would recommend this to a friendnuisance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 or 4 hours it shuts off and you have to restart.
No, I would not recommend this to a friendOk specs not best quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic computer with solid specs. The build quality is not great however.
No, I would not recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, the product is great And it’s a working good
I would recommend this to a friendDon’t settle
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed in a pinch but there are better machines out there. If you want to dock and charge at the same time, forget it. This model won’t do that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tray,
Thank you for sharing your feedback on the ASUS Vivibook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2211025555-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
good so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am just now finally able to use the laptop. after 2 months of fighting with win11 I have security software installed so that I can use the lap top safely. It has a rather unique mouse pad that is also the right/left mouse buttons. so far so good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gary D,
We are glad to hear that you are satisfied with your ASUS laptop overall. In addition, we would like to know what changes you would recommend to this product to make it a 5-star product.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2211025555-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and reliable. Thanks best buy for the laptop.
I would recommend this to a friendnot great for gaming, have to run low setting
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not great for gaming, have to run low setting. You cant upgrade the graphics card without changing the whole motherboard
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kiwi,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard backlight
Poor Display/ScreenQuality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek laptop with great performance, however a major source of disappointment. Days after the manufactory 1 year warranty expired a black line appeared in the middle of the screen and it continued to spread until the entire screen was black. Bestbuy was unable to repair it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ladybetrue,
We're sorry to hear that a black line appeared on the notebook screen and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this issue or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
scam
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works for the price, advertised as 12gb of ram but only a 4gb slot so more push on the cpu, poorly optimized and bad battery life
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicido1414,
On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the memory of the device. This is not the quality of service we aim to provide, and it's not representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our Product team will be informed so that the website can be updated with the correct information.
Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
No simplified Chinese language available
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine as a basic laptop. But it lacks some language support, e..g it only has traditional Chinese, not simplified Chinese, which is a bummer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. Your feedback will be forwarded to our Product team for review. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
So far, so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Had to have the S mode taken off, which the Geek Squad people at the store did very easily. Haven't used this much yet, but so far, so good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mary H,
We are happy to hear that you are overall pleased with your ASUS notebook. We hope that the device continues to operate normally and that you enjoy using it. We'd also like to hear from you about what changes you would recommend to this product to make it a 5-star one.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2211025555-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus 16" laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up. Slow to respond. Overpriced. purchased because of limited stock on preferred laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlW,
We regret to learn that you having slow performance issue, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211025555-0008)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
It's alright for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll give a neutral rating based on I had a problem with the touch pad not working also works to hard overheating when playing basic games.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042539/
https://www.asus.com/support/FAQ/1015064/
Ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly slow and big. The screen was good but the battery didn’t last as long. Had to return. Also no usb c charging.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rina,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2211025555-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I's A good Machine for what I need it for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it for an entry level Gaming Laptop. I only wish it Played Final Fantasy XIV with a lil better frame rate. But i guess that's on me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnS,
Thank you so much for the feedback, We are glad that you are happy with this product. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211025555-0018) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Poor choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cursor stopped working after a month. Had to put a wireless mouse on it. Very disappointing
No, I would not recommend this to a friend- Pros mentioned:Screen sizeCons mentioned:Keyboard backlight, Number pad, Speakers
Ok, not great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Things that could have made this laptop better: - Backlit keyboard - Separation between keyboard and number pad. - Better weight distribution - Keyboard in general - Proprietary charger, USB-C would have been a better solution - Better speakers - More rigid body, too much flex. Things that are good + Extremely fast boot and good performance + Screen size + Touchpad size + Adequate memory (12 GB) + 3 USB, 1 USB-C, 1 HDMI, 1 Audio jack + Runs quite cool, has a nice design for airflow (No need to prop with a pencil to give better flow under the laptop) This is a good laptop that does nothing really well. It has 12 GB of memory and enough ports to satisfy your basic requirements. The laptop has some flex when typing on the keyboard. The cover seems to have excessive weight compared to the chassis. I had to disable the touchpad due to it registering touches while typing on my lap. This is a good laptop, but definitely not top end. The keyboard has odd travel to keypresses. I really do not like the keyboard layout either. The number pad is about half width. Would have preferred no keypad to the one used in this layout. This laptop should be fine for school, but I could not use it as a business laptop. It feels low end, but performance is better than the feel. Definitely get a mouse. Wi-Fi speed is good, but not great. Not a big fan of the preinstalled selection of software.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear dharr18,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2211025555-0010) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Simple but ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok but I should have stuck to what I'm use to. Does what it's suppose to do though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tmac,
It is great to hear that you are satisfied with the notebook. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us atcustomerloyalty@asus.comand include the case number "N2211025555-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to pay for microsoft word or any other app you use.
No, I would not recommend this to a friend