Customer Ratings & Reviews
- Model:
- M1603QA-R712512
- SKU:
- 6535990
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Vivobook 16" laptop's performance, battery life, ease of use, and screen size. Many appreciate its affordability and the ample RAM and storage it offers. However, some users noted that the keyboard lacks backlighting and that the speakers and number pad could be improved. A few also expressed dissatisfaction with the pre-installed operating system.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Keyboard backlight
Poor Display/ScreenQuality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek laptop with great performance, however a major source of disappointment. Days after the manufactory 1 year warranty expired a black line appeared in the middle of the screen and it continued to spread until the entire screen was black. Bestbuy was unable to repair it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ladybetrue,
We're sorry to hear that a black line appeared on the notebook screen and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this issue or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
not great for gaming, have to run low setting
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not great for gaming, have to run low setting. You cant upgrade the graphics card without changing the whole motherboard
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kiwi,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
scam
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works for the price, advertised as 12gb of ram but only a 4gb slot so more push on the cpu, poorly optimized and bad battery life
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicido1414,
On behalf of ASUS and the reseller, we would like to apologize for the misinformation about the memory of the device. This is not the quality of service we aim to provide, and it's not representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our Product team will be informed so that the website can be updated with the correct information.
Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
No simplified Chinese language available
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine as a basic laptop. But it lacks some language support, e..g it only has traditional Chinese, not simplified Chinese, which is a bummer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. Your feedback will be forwarded to our Product team for review. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
So far, so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Had to have the S mode taken off, which the Geek Squad people at the store did very easily. Haven't used this much yet, but so far, so good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mary H,
We are happy to hear that you are overall pleased with your ASUS notebook. We hope that the device continues to operate normally and that you enjoy using it. We'd also like to hear from you about what changes you would recommend to this product to make it a 5-star one.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2211025555-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus 16" laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up. Slow to respond. Overpriced. purchased because of limited stock on preferred laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlW,
We regret to learn that you having slow performance issue, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211025555-0008)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
It's alright for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll give a neutral rating based on I had a problem with the touch pad not working also works to hard overheating when playing basic games.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042539/
https://www.asus.com/support/FAQ/1015064/
Ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly slow and big. The screen was good but the battery didn’t last as long. Had to return. Also no usb c charging.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rina,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2211025555-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I's A good Machine for what I need it for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it for an entry level Gaming Laptop. I only wish it Played Final Fantasy XIV with a lil better frame rate. But i guess that's on me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnS,
Thank you so much for the feedback, We are glad that you are happy with this product. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2211025555-0018) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Laptop one year life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought on 3/24/2024, when the laptop was new, everything looked like good, not enough one year, today my son told me the laptop can’t turn on, totally dead.
No, I would not recommend this to a friendPoor choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cursor stopped working after a month. Had to put a wireless mouse on it. Very disappointing
No, I would not recommend this to a friendReview
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to pay for microsoft word or any other app you use.
No, I would not recommend this to a friendSimple but ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok but I should have stuck to what I'm use to. Does what it's suppose to do though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tmac,
It is great to hear that you are satisfied with the notebook. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us atcustomerloyalty@asus.comand include the case number "N2211025555-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen sizeCons mentioned:Keyboard backlight, Number pad, Speakers
Ok, not great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Things that could have made this laptop better: - Backlit keyboard - Separation between keyboard and number pad. - Better weight distribution - Keyboard in general - Proprietary charger, USB-C would have been a better solution - Better speakers - More rigid body, too much flex. Things that are good + Extremely fast boot and good performance + Screen size + Touchpad size + Adequate memory (12 GB) + 3 USB, 1 USB-C, 1 HDMI, 1 Audio jack + Runs quite cool, has a nice design for airflow (No need to prop with a pencil to give better flow under the laptop) This is a good laptop that does nothing really well. It has 12 GB of memory and enough ports to satisfy your basic requirements. The laptop has some flex when typing on the keyboard. The cover seems to have excessive weight compared to the chassis. I had to disable the touchpad due to it registering touches while typing on my lap. This is a good laptop, but definitely not top end. The keyboard has odd travel to keypresses. I really do not like the keyboard layout either. The number pad is about half width. Would have preferred no keypad to the one used in this layout. This laptop should be fine for school, but I could not use it as a business laptop. It feels low end, but performance is better than the feel. Definitely get a mouse. Wi-Fi speed is good, but not great. Not a big fan of the preinstalled selection of software.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear dharr18,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2211025555-0010) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
New ASUS Vivobook stopped working within 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a brand new ASUS Vivobook 16" laptop computer and it stopped working after 2 weeks of use. It was 2 weeks past the in-house warranty, so they had to send it out for repair. If a brand new computer breaks down after 2 weeks it's a piece of garbage. The crazy part about it is that I have to wait about a month to get it back. The computer broke down faster than it takes to repair it. They say first impressions are everything. I've never purchased an ASUS computer, but my first impressions is that it is a cheaply built piece of garbage. I will never purchase an ASUS computer again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ezra T,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is greatly appreciated that you have provided us with your feedback, which will be passed to our Product Team for review.
Having sent the device to be repaired, we hope to have it back to you soon so that it can remain in use without any hassle.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2210035893-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slower than expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this computer would be super fast but lage on the windows app
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bassplaya,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to operate very sensative jumps around hard for me to operate
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pat J,
We sincerely apologize for the issues you've faced with the laptop and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beware the pre-owned PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received this within the past three hours. Bought a reconditioned "like new" PC. It was odd that right out of the box, it didn't ask me to set it up. Because it was still set up for the previous owner. He was the administrator on it, it still had his files on it. i spent over an hour on the phone with BestBuy trying to get someone to give me a Windows Key for Windows 11 Home so I could do a factory reset. Then, after being transferred to the fourth department - Computers, where they were going to mirror the desktop and get me fixed right up - my call was inexplicably disconnected. So I will be returning this one. My local Best Buy is really glad I don't have time to do it today, because I'd be tempted to use some very choice words with them...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sharpchick,
We do understand your disappointment and the inconvenience this may have caused.
If the pre-owned laptop was not factory reset by the seller, this can be easily resolved by doing the following. Press and hold the SHIFT key while issuing a restart command in the login screen. Release the SHIFT key when the “Please wait” screen appears. When the “Choose an option” window appears, click the “Troubleshoot” option, select Rest this PC. Choose to remove everything to delete all apps, settings, and files then slect how you want to reinstall Windows 11.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Battery life, Processor speed, Screen sizeCons mentioned:Keyboard backlight
Lightweight, Not Light in Performance
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this laptop to do normal, household duty such as banking, scheduling, and home improvement tracking. We're replacing an older, much less powerful machine that had served us well but was well beyond its useful life. We feel it was a wise choice. Physical - The machine is very lightweight and comes in a compact form with a thin profile. The entire box that included the laptop, charging cord, documentation, and power pack is about the size of a medium pizza box. It has a handle for easy carrying and has hardly any weight to it making it convenient to move around. The laptop itself is ultra-thin and light, but doesn't feel weak or fragile in any way. I carry it around like I would any piece of electronics. With care, but not like it's glass. Keyboard - The keyboard is full-sized except for the number pad. That is condensed and takes some getting used to that I just can't get comfortable with. It's a negative to me since we plan to use it for banking. However, it keeps the overall footprint of the laptop down so I understand. Monitor - The monitor is a good size that is big enough to read clearly, but not so big as to be cumbersome to use on your lap. It has a very clear and bright image that makes reading text possible even on smaller fonts. Of course, the image portion of the screen is nice and clear as well as you'd expect from modern laptops. It folds completely flat (180 degrees), but I've yet to find a purpose to put it in that mode. The best advantage I can say for that flexibility is you don't have to worry about damaging the hinge when you adjust it. Power - The cord and the power pack are small making it very convenient to move around. The cord is not magnetic, but fits snugly into the port. Since it doesn't waggle, you don't have to treat it with kid gloves when moving while plugged in (even though we all know you're not supposed to do that anyway). The battery life is excellent as well. I charged it after receiving it, then proceeded to use it off and on all day without needing to charge it again. It went into sleep mode, but didn't hibernate and I still got a full day out of it (not constant use, but consistent use). Windows - It comes with Windows 11 Home and comes configured in S mode. I was frustrated with the entire operating system at first because of this. I'm used to Pro versions and the limitation of S mode were infuriating to me. Windows Edge crashed several times as I tried to load various programs and I thought it was a machine thing. However, when I exited S mode I was able to install all the 3rd party software without issue and I realized it was Microsoft issue, not a laptop issue. I can't hold that as a negative to the machine. Performance - The laptop lives up to its specifications pretty well. Start-up is quick, loading up programs is fast, and switching between them is seamless. It's not a gaming machine so I didn't try to run any on it. However, I used it for executing macros on heavy spreadsheets and did some light C# compiling and it handled it fine. Watching online videos and browsing the web is smooth as well. Networking - The wireless adapter connected easily to my network and speed tests showed it pulling the full speed (350mbps). I've had no dropouts or noticeable lagging. Camera - I've used the camera for Teams meetings and the picture is clear and smooth. One nice feature is the manual shutter. I'm not a paranoid user, but it is very convenient to have a manual shutter to disable the camera and block it without worrying about software intrusion. Speakers - The speakers are okay. Not fantastic, not incredible, but okay. They work perfectly well for online meetings and training purposes, but I connected to an external speaker for watching videos/movies. Conclusion - The laptop is lightweight and highly portable with plenty of processing and graphic power for everyday home use. It also has the power and options to use it as a casual programming and business meeting machine. The condensed number keypad makes it less than optimal for heavy duty bookkeeping without an external keyboard, but is still better than having no numpad at all. This laptop works great, looks great, and sounds okay making it a perfect family wide machine. It will not replace a gaming machine, but you can play casual games and browse the web without any issues. I'm a fan and figure this machine will be our primary laptop for several years.
I would recommend this to a friend Bad decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not a good experience buy this laptops; i dhoild bought a different brand .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sam E,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. As a customer-oriented company, we are committed to providing a positive shopping experience every time. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2211025555-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support