Customer Ratings & Reviews
- Model:
- M1603QA-R712512
- SKU:
- 6535990
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Vivobook 16" laptop's performance, battery life, ease of use, and screen size. Many appreciate its affordability and the ample RAM and storage it offers. However, some users noted that the keyboard lacks backlighting and that the speakers and number pad could be improved. A few also expressed dissatisfaction with the pre-installed operating system.
This summary was generated by AI based on customer reviews.
Laptop one year life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought on 3/24/2024, when the laptop was new, everything looked like good, not enough one year, today my son told me the laptop can’t turn on, totally dead.
No, I would not recommend this to a friendNew ASUS Vivobook stopped working within 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a brand new ASUS Vivobook 16" laptop computer and it stopped working after 2 weeks of use. It was 2 weeks past the in-house warranty, so they had to send it out for repair. If a brand new computer breaks down after 2 weeks it's a piece of garbage. The crazy part about it is that I have to wait about a month to get it back. The computer broke down faster than it takes to repair it. They say first impressions are everything. I've never purchased an ASUS computer, but my first impressions is that it is a cheaply built piece of garbage. I will never purchase an ASUS computer again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ezra T,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is greatly appreciated that you have provided us with your feedback, which will be passed to our Product Team for review.
Having sent the device to be repaired, we hope to have it back to you soon so that it can remain in use without any hassle.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2210035893-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slower than expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this computer would be super fast but lage on the windows app
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bassplaya,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to operate very sensative jumps around hard for me to operate
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pat J,
We sincerely apologize for the issues you've faced with the laptop and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beware the pre-owned PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received this within the past three hours. Bought a reconditioned "like new" PC. It was odd that right out of the box, it didn't ask me to set it up. Because it was still set up for the previous owner. He was the administrator on it, it still had his files on it. i spent over an hour on the phone with BestBuy trying to get someone to give me a Windows Key for Windows 11 Home so I could do a factory reset. Then, after being transferred to the fourth department - Computers, where they were going to mirror the desktop and get me fixed right up - my call was inexplicably disconnected. So I will be returning this one. My local Best Buy is really glad I don't have time to do it today, because I'd be tempted to use some very choice words with them...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sharpchick,
We do understand your disappointment and the inconvenience this may have caused.
If the pre-owned laptop was not factory reset by the seller, this can be easily resolved by doing the following. Press and hold the SHIFT key while issuing a restart command in the login screen. Release the SHIFT key when the “Please wait” screen appears. When the “Choose an option” window appears, click the “Troubleshoot” option, select Rest this PC. Choose to remove everything to delete all apps, settings, and files then slect how you want to reinstall Windows 11.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Battery life, Processor speed, Screen sizeCons mentioned:Keyboard backlight
Lightweight, Not Light in Performance
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this laptop to do normal, household duty such as banking, scheduling, and home improvement tracking. We're replacing an older, much less powerful machine that had served us well but was well beyond its useful life. We feel it was a wise choice. Physical - The machine is very lightweight and comes in a compact form with a thin profile. The entire box that included the laptop, charging cord, documentation, and power pack is about the size of a medium pizza box. It has a handle for easy carrying and has hardly any weight to it making it convenient to move around. The laptop itself is ultra-thin and light, but doesn't feel weak or fragile in any way. I carry it around like I would any piece of electronics. With care, but not like it's glass. Keyboard - The keyboard is full-sized except for the number pad. That is condensed and takes some getting used to that I just can't get comfortable with. It's a negative to me since we plan to use it for banking. However, it keeps the overall footprint of the laptop down so I understand. Monitor - The monitor is a good size that is big enough to read clearly, but not so big as to be cumbersome to use on your lap. It has a very clear and bright image that makes reading text possible even on smaller fonts. Of course, the image portion of the screen is nice and clear as well as you'd expect from modern laptops. It folds completely flat (180 degrees), but I've yet to find a purpose to put it in that mode. The best advantage I can say for that flexibility is you don't have to worry about damaging the hinge when you adjust it. Power - The cord and the power pack are small making it very convenient to move around. The cord is not magnetic, but fits snugly into the port. Since it doesn't waggle, you don't have to treat it with kid gloves when moving while plugged in (even though we all know you're not supposed to do that anyway). The battery life is excellent as well. I charged it after receiving it, then proceeded to use it off and on all day without needing to charge it again. It went into sleep mode, but didn't hibernate and I still got a full day out of it (not constant use, but consistent use). Windows - It comes with Windows 11 Home and comes configured in S mode. I was frustrated with the entire operating system at first because of this. I'm used to Pro versions and the limitation of S mode were infuriating to me. Windows Edge crashed several times as I tried to load various programs and I thought it was a machine thing. However, when I exited S mode I was able to install all the 3rd party software without issue and I realized it was Microsoft issue, not a laptop issue. I can't hold that as a negative to the machine. Performance - The laptop lives up to its specifications pretty well. Start-up is quick, loading up programs is fast, and switching between them is seamless. It's not a gaming machine so I didn't try to run any on it. However, I used it for executing macros on heavy spreadsheets and did some light C# compiling and it handled it fine. Watching online videos and browsing the web is smooth as well. Networking - The wireless adapter connected easily to my network and speed tests showed it pulling the full speed (350mbps). I've had no dropouts or noticeable lagging. Camera - I've used the camera for Teams meetings and the picture is clear and smooth. One nice feature is the manual shutter. I'm not a paranoid user, but it is very convenient to have a manual shutter to disable the camera and block it without worrying about software intrusion. Speakers - The speakers are okay. Not fantastic, not incredible, but okay. They work perfectly well for online meetings and training purposes, but I connected to an external speaker for watching videos/movies. Conclusion - The laptop is lightweight and highly portable with plenty of processing and graphic power for everyday home use. It also has the power and options to use it as a casual programming and business meeting machine. The condensed number keypad makes it less than optimal for heavy duty bookkeeping without an external keyboard, but is still better than having no numpad at all. This laptop works great, looks great, and sounds okay making it a perfect family wide machine. It will not replace a gaming machine, but you can play casual games and browse the web without any issues. I'm a fan and figure this machine will be our primary laptop for several years.
I would recommend this to a friend Bad decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not a good experience buy this laptops; i dhoild bought a different brand .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sam E,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. As a customer-oriented company, we are committed to providing a positive shopping experience every time. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2211025555-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard backlight
Don't buy!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer can't figure out if it has Bluetooth or not. Bluetooth keyboards never stay connected. This is the second computer I've received. I've gone through every step. I've done everything I've reset it. This is a piece of crap. Stay away
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the Bluetooth issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issue described, it appears to be a compatibility issue. To investigate the problem further, please contact our support team through https://www.asus.com/us/support/CallUs. You can also try the steps in the following FAQ for further troubleshooting.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1042394/
Too big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok . My charger is not working . Over all good
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tashi B,
Thank you for sharing your experience with the laptop, and we apologize for the problem you've encountered with the charger. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, or for assistance with obtaining a new AC Adapter, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2211025555-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus vivobook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size. Volume isnt loud enough. Quality is good
I would recommend this to a friendStoped working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop stoped working after one year and a half not sure why just stoped turning on honestly it’s bad quality that’s why this happend
No, I would not recommend this to a friendLaptop nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In all my years of buying I had never bought anything so frustating as my laptap from ASUS Vivobook . I bought it on the10 of June 2023 and since then it has been a nightmare.I have had to go back to Best Buy 2 times and now I have someone coming to my house on the 26 of July 2023just because my new Laptop is not working
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark D,
We sincerely apologize for the poor experience you have been having with your ASUS laptop. We can assure you that this is not the norm and is also not the type of quality to expect from ASUS products. If you are still experiencing issues with your device please reach out to our support for further assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2210028105-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Camera Broke After Warranty Expired OF COURSE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera stopped working 17 months after purchase. This was basically the ONLY reason I purchased this laptop. Attempting to get support from Geek Squad is laughable. Have been on a "chat" for 15 min trying to get a quote for a fix - agent only responds every 3-5 minutes, tries to sell me "whole home protection." Such a joke.
No, I would not recommend this to a friend- Cons mentioned:Keyboard backlight
Buyer beware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is dark. I tried to return it, was only one week out of the return period, store would not do it. And I'm a plus member.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Xxxx,
We sincerely apologize for the display issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an average computer what else do you want....
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear TroyW,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2211025555-0020] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Cheap
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it two days and it loaded up couldn't handle the capacity, so I returned it for a refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher K,
Thank you for sharing your comments regarding the ASUS Vivobook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Having returned the device, we hope that you were able to receive a replacement that meets your workload requirements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2210028105-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Avoid: Frequent packet loss
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of 8/2/2023, the network adapter has issues with packet loss and dropping connections out of the box. You *CAN* minimize the effect by effectively downgrading to WiFi 5 in the adapter's properties, but you will STILL get occasional packet loss no matter what you do. It is not worth the hassle at this time.
No, I would not recommend this to a friendDisaster in a box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking forward to spending extensive amounts of time at your local Geek Squad, this is the computer for you. It has managed ro lock up or malfunction each week since I bought it. None of the ports work so I could not attach an extra portable screen or scanner. The computer is very difficult to turn on and often requires several attempts Nothing but frustration and difficulties from this machine. Definitely wish I had bought something else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric T,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Incorrect specs on site
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please correct the specifications bought this laptop and this is false advertising the picture states its an oled brought it home it is an LED screen as well as the resolution being incorrect it is 1920X1200 not 1920X1080 very misleading.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jake,
We are sorry to hear that you did not get the correct product that was advertised . We would recommend that you reach out to Best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2210028105-0005 ) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Bad laptop and no warranty!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you paid, and no warranty if purchase through BestBuy, I was told I have to bring it to Geek Squad for diagnostic first. I shipped to ASUS service center and waited for almost a month then came back still wont' power up and led lights at all. What a bad experience and no more ASUS laptop
No, I would not recommend this to a friend