Customer Ratings & Reviews
- Model:
- M1603QA-R712512
- SKU:
- 6535990
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Vivobook 16" laptop's performance, battery life, ease of use, and screen size. Many appreciate its affordability and the ample RAM and storage it offers. However, some users noted that the keyboard lacks backlighting and that the speakers and number pad could be improved. A few also expressed dissatisfaction with the pre-installed operating system.
This summary was generated by AI based on customer reviews.
Sad Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As I told the BestBuy Rep on the Test Contact; due to the reshipment of my laptop I needed to have it redirected to Opelika, Alabama so that I could use it. Unfortunately I am in Opelika, Alabama without a laptop, so I am unable to review it. I won't be back in Middletown, Delaware until late May/ or early June now. Without a laptop...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BayardB,
We do understand the inconvenience this may have caused you and your dissatisfaction with the quality of your recent customer service experience with the seller.
Hopefully, this shipping issue has been resolved with your vendor. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Operating system
Windows 11S is Trash.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great specs. Windows 11 S is Trash. Why Microsoft keeps offering this garbage OS I'll never understand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MattM,
We regret to learn that you are not happy with the Windows S Mode OS. We understand the importance of having a reliable operating system and we apologize for any inconvenience this may have caused. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2303007665-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, PerformanceCons mentioned:Operating system
Solid Decent Basic Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you keep your expectations in line for what this Asus laptop is designed for you should be fairly content with buying it. If you expect more from what it's designed for then you'll be sorely let down. That said... If you need a basic laptop that handles the basics then this is your machine. For office work such as working with Word, Power Point, Excel, web browsing, and watching videos this Asus laptop is perfect. It's capable of some light gaming so you can pass the time, just don't expect it to play the latest and greatest titles. I got it to run GTA V, just not very well. If you're more into something like Civ V or VI then you're all set. Build quality is typical for a laptop in this class. Plastic. Lot's of plastic. That being said it has a solid feel that is not anywhere and "clunky" as most portable computers in this class. The keyboard is ok but the extended 10-key is a bit awkward. I was disappointed in the display though. On the Best Buy website the first image shows OLED on the scree. This is NOT an OLED display but rather a plain, older gen, LCD. The display gets plenty bright so it's easy to see in all the lighting conditions I used it in. It's large but a lower resolution than I'm used to. More thanl likely me being spoiled by higher resolution displays. Port selection is plenty for this class. I'd like to see more than one USB-C port but they get the job done. The speakers are better than I expected and good for music or video watching. The incluced charger is a traditional barrel style charger. One thing I don't understand is why don't manufacturers use a USB-C charger on their computers. It's 2023!!! So while the computer itself is not very heavy you have to account for bringing yet another charger on the road with this laptop. I've not used it long enough to speak to battery life but based on my previous experience using laptop with AMD processors I'm confident it will be fine. One huge complaint I have is on the operating system. It ships with 'S-Mode' on right out of the box. You can turn it off but it made the "out of the box" experience less than ideal. It's probably to be expected for the intended customers. If you need a basic laptop for office work and such you cannot got wrong with this one. If you're buying a laptop for a teenager going to school then this is probably the best you. can get in this price range.
I would recommend this to a friend - Pros mentioned:Battery life, Screen size
Inexpensive laptop that is perfect for long trips
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vivobook laptop is very suitable for my needs and a great price point for a 16” laptop. Some of the things I like: The size, color (bluish tone) and weight are fantastic and add to the experience when you are on a train or long trips and want to watch a movie or go on the internet. Even though it is mostly plastic it has a great feel as far as the touch pad and keyboard and is responsive with no issues experienced as far as lag or key problems. The 16” screen is a must if you want to reduce eye strain and enjoy the movies, also helps when you multitask. The memory is enough for basic tasks as I believe it is used for both processing and grfx utlilization. Upgradable it limited in that regard. You do have an option to upgrade via a M.2 slot which is not difficult to do. Battery is also fair and not an issue or out of the ordinary Build quality for a machine that is mostly plastic feels excellent and happy with it Negatives: Not a gaming machine! You can enjoy games but don’t expect to get a laptop and play a triple AAA quality game at the highest resolution or without issues lol. It will still play a lot of games very well if you want to use it for that. Limited stock/initial hard drive space so make sure to not store too many pictures or large files on it if possible or just use an external hd as I do. Overall it’s perfect for lightweight tasks and fantastic for travel or to go to a cafe and internet browsing! Not to play games at the best settings though. Also Asus has a reputation of good quality as far as my experience goes and stand behind products if there are issues
I would recommend this to a friend Extremely slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great. Spend the extra money and get a better processor
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allen M,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2210028105-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
NO TOUCH SCREEN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had gotten a touch screen for the amount of money this computer cost!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angela C,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review to enhance the product line.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210028105-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen size
Very nice modern and functional big screen laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS - Vivobook 16" Laptop – LED WUXGA (1920 x 1200) 16:10 aspect ratio, 60Hz refresh rate, 300nits, 45% NTSC color gamut - AMD Ryzen 7 5800HS - 12GB Memory - 512GB SSD - Quiet Blue - M1603QA This laptop comes with the Windows 11 Home Operating System as standard. The quiet blue color is pleasing to the eye and looks modern as applied to the angular / modern laptop. The build quality of this computer is sturdy while not being to heavy. The 12GB system memory is great for intense multitasking and basic gaming, making it ideal for casual gamers and content consumers along with light media creation also fits into this spectrum. Weight wise it comes in at a little more then 4lbs (less than a bag of sugar) – sweet!. Size wise it is just over threequarters of an inch thick. This is a portable sixteen inch laptop. The 512GB internal SSD is large enough for a lot documents, games and other file types like music. The chicklet keyboard is responsive, comfortable and accurate. Summery – The ASUS - Vivobook 16" Laptop – LED WUXGA (1920 x 1200) 16:10 aspect ratio, 60Hz refresh rate, 300nits, 45% NTSC color gamut - AMD Ryzen 7 5800HS - 12GB Memory - 512GB SSD in Quiet Blue – model number M1603QA is a nice-priced computer for all day (for me) use. It is solid, stylish and has a nice sized screen.
I would recommend this to a friend - Pros mentioned:Battery life, Performance
Good Large Screen General Use Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used and tested this Vivobook laptop out for a few days now. It very much reminds me of a thicker Windows 11 version of a 15” MacBook. The dark blue color is nice and I can see the keys clearly. The trackpad is very large and smooth and I like the gestures that can be set as well. Very responsive in my use. Wide keyboard with number keys to the right is nice thanks to the 16” display. The display is also very large and quite clear and the colors and contrast is great. I did set my brightness at 70% and the power setting to peak performance (slider all the way to the right). Responsiveness and opening apps seemed very good in all uses. Battery life with this combo paced out at over 7 hours for my use in initial testing. I'm sure I will get much longer life if I dial it back a bit, but this decent at my settings. Most usage was web browsing, email, MS Office apps, and light YouTube watching. Power cord and adapter are fine, nothing too special there. Ports on the laptop are all the main standard ones that you need (and nice not only having USB-C then needing an adapter like some other models). In summary, I think it is a good and light laptop for on the go use. And 12 GB RAM and 512 GB storage should be plenty for most general users.
I would recommend this to a friend - Pros mentioned:Processor speedCons mentioned:Keyboard backlight, Speakers
Great system with odd omissions
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is evident the bulk of budget building this laptop went directly to the screen. It is bright, vivid and sharp. The colors pop on videos and I haven't had any cases of excessive eye strain. It also lives up to its processing power. Boot/ startup times are snappy. Opening web windows and programs are relatively instant and I have yet to see any program slowdown even under heavy usage. The build feels sturdy. I do like the type/ design of the keys. The print is bold and a bit larger and they are very responsive when rebounding while typing. There are 3 USB ports(with two being SS) and a USB-C post onboard as well. For video out, HDMI with no reference of being able to port out through USB-C. Now, the omissions. No ethernet port. It says stable Master Wifi will create a stable connection, but if there was a option to be wired, that would be my preference, especially since my Wifi can often be finnicky. You most likely can find a hub with ethernet, but more money spent on something that still should be standard. Speaking of standard, there is no backlighting on the keyboard! Once again, not sure of their margin, but this should have been a included in a system like this. Although screen is very bright, watching in the dark absolutely presents a problem in readjusting the eyes. Finally, the speakers are average at best. Being one of the features is ASUS AI for voice noise cancellation, a good set of speakers for playback seems evident. Also, with such a great picture, there would still be a desire to listen to your content at a clear level. Yes, headphones are common, but that shouldn't negate having a more robust sound from the laptop. Beautiful system with odd omissions. If you can get past those, you won't be disappointed. It'll get all your work completed with ease.
I would recommend this to a friend Don't buy it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan is extremely loud and can't be controlled. Life of charger was only a year. In going back to HP
No, I would not recommend this to a friendHorrible Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in March and setup in April and ran once and had a corrpt windows on it ans had to take ot bestbuy and reinstall windows for $180 what a scam this is
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Please accept our sincere apologies for the problems you've encountered with the notebook and our reseller, as well as the inconvenience. This is not the quality of service or products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. To further investigate this issue, please send us an email at customerloyalty@asus.com and include the case number "N2210035893-0029" as a reference. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible experience and runaround!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.instead of a laptop i received someone else's shipment and Best Buy was IMPOSSIBLE to deal with! gave me a big runaround! chatted online, phone and went to a store and did not succeed in resolving issue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to hear that you have received the wrong product, as well as the inconvenience caused. This is not the quality of service we aim to provide, and it's not representative of our brand. Please accept our humble apologies on behalf of ASUS and the reseller. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when making their purchase decisions. As a result, we will do everything to ensure that this does not happen again. Please allow us to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Touch pad doesn’t work. I used an external mouse and I planned to return it but, due to not having enough time i couldn’t and they gave me less time time to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the touchpad issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042539/
Disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not even a month, since I have bought this laptop, and it’s two days that it restarts when I am working with it, and today, it has not turned on anymore.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Azadeh,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. To troubleshoot the power issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
worst laptop ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ONE of the worst laptops ive ever worked with, DO NOT BUY! breaks down all the time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daryl O,
We sincerely apologize for the issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0042" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great laptop, just got unlucky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look, the laptop itself is actually really nice and all, but on the one I was sold- the mic doesn’t work at all and it’s made my zoom classes more difficult.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Olivier,
We sincerely apologize for the microphone issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015070/
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this product. We returned it after a few days. Kept shutting off for a second then restarting.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cassandra B,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2210035893-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Company computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product, not a lot of space and glitches frequently
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Destini B,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the glitching issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
S-Mode not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.S-mode restrictions is frustrating. Not even sure the benefit for MS to create such software restrictions. Microsoft Teams could not even work on this PC.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ben3,
It is really unfortunate to hear about the frustrating experience you are having while using Windows in S mode on your ASUS laptop. Please accept our humble apologies for the inconvenience. Please note that you can upgrade from Windows in S mode to Windows Home/Pro, please visit the FAQ linked below for instructions. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2210035893-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Refuses to honor warranty- defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This quit working within just over a month of purchase and nobody is willing to cover the warranty. Complete waste of $450.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dani S,
We're sorry to hear that the notebook has stopped working and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support