Customer Ratings & Reviews
- Model:
- M1603QA-R712512
- SKU:
- 6535990
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Vivobook 16" laptop's performance, battery life, ease of use, and screen size. Many appreciate its affordability and the ample RAM and storage it offers. However, some users noted that the keyboard lacks backlighting and that the speakers and number pad could be improved. A few also expressed dissatisfaction with the pre-installed operating system.
This summary was generated by AI based on customer reviews.
Personal Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality laptop for personal use at a great price and great value!!!
I would recommend this to a friendMy review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my needs. Áditxitxotxotxuezuñ ñi puzuñ
I would recommend this to a friendVivoASUS an excellent choice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. Worth the price. ASUS makes a solid product.
I would recommend this to a friendGift for kid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome computer for the price. My daughter loves it.
I would recommend this to a friendGreatest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had never heard of this brand spoke to coworkers they said this was a great product
I would recommend this to a friendGreat purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop for college! Definitely worth it!!!
I would recommend this to a friendVivobook is the best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop has everything I was looking for in a laptop.
I would recommend this to a friendGood for Gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this laptop as a Christmas gift, can you Fortnite on it?
I would recommend this to a friendBest Buy doesn't say this computer is wifi only
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how this computer works because I can't connect it to the internet, which is the only reason I need a computer. The staff was not helpful and I didn't learn until I got home and tried to set up the computer that there was no way to plug the cable from my modem into the computer. Apparently it's wifi only. I've bought lots of laptops and this is the first time that's happened so I didn't even know that such a thing existed. That's probably the most important piece of information you could give for a computer. Thanks for not making that clear in the product specs and thanks for making me waste a day going to your store and for making me waste another day returning a useless item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Madeline,
On behalf of ASUS and the reseller, we apologize for the lack of details regarding the product description. This is not the quality of service we aim to provide, and it's not representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will do our utmost to ensure that this does not occur again.
Although you have returned the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2210035893-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
5 weeks of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop due to its features and was pretty satisfied with it but, unfortunately, only after 5 weeks of use it just turned off. I took it to the Geek Squad and they tried a new charger and that was not the problem. Seems like probably something on the motherboard. I am still waiting to be reached by ASUS to see if there is anything that can be repaired. If it weren't for that I'll be very satisfied.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maria L,
We sincerely apologize for the power issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, or obtain assistance with getting the device repaired we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Crashes and BSOD while gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace mi Acer Laptop for gaming and the first month it was flawless then until today I've plagued with random BSOD and crashes while gaming. I've tried everything unsuccessfully. Seems it is not good for playing games like World of Warcraft o perhaps I am just unlucky with a faulty laptop. I'll have to get another one to play. Not a good recommendation from me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arturo O,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the blue screen issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2210035893-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042499/