Customer Ratings & Reviews
- Model:
- X712DA-BR7N6
- SKU:
- 6403423
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the VivoBook 17 as a great value for its price point. They appreciate its large screen, light weight, and fast performance. However, they are not as impressed with its keyboard, which lacks backlighting, and its battery life.
This summary was generated by AI based on customer reviews.
Great for music and gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice display and size... Runs music programs good.
I would recommend this to a friendWow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a deal! The specs are amazing for this price!
I would recommend this to a friendgreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Very nice computer! My kids loved it so much!
I would recommend this to a friendVery good product at this price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have this laptop about a month, so far works great.
I would recommend this to a friendNot what I wanted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good laptop but I needed more from my laptop this was not powerful enough but otherwise it great
I would recommend this to a friendWay better options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay but you could get way better for the same price. I’m not sure if I gotta do something but none of my Logitech mice are able to connect with this laptop. There’s no Ethernet port so no hard wiring to a modem. Speakers are very low compared to other laptops. Overall, just better options
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kaioken710,
Do understand your disappointment and the inconvenience this may have caused you if the laptop didn't meet your expectations. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent computer that is perfect for running popular computing applications, without compromising system stability and performance.
Depending on what type of connection the Logitech mice use, please make sure it was setup correctly inside Settings. Also, ensure the OS is running with the most current update in order to have the most current drivers installed.
Laptop with slim form-factor will not have a Ethernet or LAN port. However, if this becomes a requirement, simply connect a USB to ethernet port adapter in order to utilize the technology.
The audio quality is decent for a tiny speakers. For better listening pleasure or experience, we recommend using a headset or external speaker system.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great for beginners.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is a lot faster then I imagined it to be.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's great to hear that the unit is performing, is there any technical difficulties that reflect a 3 star? Our team is here to assist you, feel free to visit our official website in the support section, chat, phone, or email. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support acc
No LAN adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because No LAN adapter is included. Only wireless and I need both.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Joey,
I'm sorry to hear that you returned this laptop. As you noted, this model does not have an ethernet port. I recommend checking the product specifications carefully prior to purchase. I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include a link to this review for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
not what i ordered
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the laptop with backlit keyboard and received one without backlit keyboard. after all the setup I have done on the laptop, I now have to delete and send back. what a disappointment
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear BigG1,
Certainly understand your disappointment and the inconvenience this may have caused you.
Normally, sales related issues are resolved by the seller if a brand-new product was ordered and paid, and a different item was delivered to you.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi would not go over 100mbs when received, sometimes it would only receive 1mbs. I updated the driver and it worked correctly once at 265mbs, then it went back to only 1 mbs. I used a usb wifi adapter and it worked flawlessly . The graphics were terrible , it wouldn't play a video without buffering.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear AirbroneTech,
Do understand your concern regarding the issue with the WIFI device.
If the WLAN driver was already update, please make sure the chipset driver and Windows 10 is runnning with the most current update, also.
Should you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Audio Issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On day 15 the right speaker went out. No returns or exchanges accepted after the 15th day. Totally bummed out. Never had these problems with ASUS back in the day. But the last two laptops I have purchased (both within a month of each other) had audio problems. The last one before this one was also a Vivobook and the audio jack went out completely followed by hardly any sound coming from the speakers. Couldnt hear anything. So I bought this one. Once again, busted. Guess they arent as good as they used to be.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Lalabugu,
All ASUS products undergo intensive quality control testing and inspections, the audio problem being reported by other users is random.
To resolve the audio issue, please ensure Windows and the audio driver are up to date. After installing updates and the problem persisted, uninstall the audo driver manually in the Device Manager, do a system reboot and let Windows auto-detect and reinstall the driver. Also, verify if the correct output source or device was selected inside the Volume Control properties. If these were performed to no avail, we recommend sending the laptop in for further testing and diagnostics.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
After 3 weeks B, K and P keys stopped working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using the ASUS for only 3 weeks the B, K and P keys stopped working. Best Buy let me return it for store credit since they didn't have any more of the ASUS. Ordered a HP laptop online for next day delivery. The next day got email saying delivery was delayed and if it could not ship within a week they would cancel order. Then what would I have, more store credit? Not happy at all with Best Buy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear BigAl,
I'm sorry to hear that the keyboard was faulty after only three weeks of use on your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N200795755 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Faulty NIC card out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty NIC card out of the box. 2nd brand new Asus I've had to return in a year. Will never buy another Asus! But I do want to commend BestBuy on an easy return process.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Flashman,
Do understand your disappointment and inconveneince if you experienced issue with the WIFI device.
Usually, the following steps needs to be performed to resolve the issue.
Please verify if the WIFI device was enabled by checking inside Settings > Network and Internet, click Wifi on the left-pane window and verify if WIFI was turn On.
Also, please verify if the laptop is within range and has access to an established wireless router or access point, if password protected, and internet service is working properly.
Should you need further assistance, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I returned it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it over the phone. I didn’t like the touch and feel of it and the sound was not adequate 1
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you had to return the product due to the quality of the screen and sound. This is not the type of experience we want any of our customers to have. I will forward your feedback to the product team for future improvements. If you have any concerns, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Was not Happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First I was Promished they would fix a Previous problem the Created a bigger issue they made mistakes & Gave me a Store Credit & Gift Card instead of putting the Money Back on my Card guy there named frank was the Worst I hope to never deal with Him ever again.. he was Rude this Visit & my Visit Before , I might never shop there again ..
No, I would not recommend this to a friendExtremely unstable, poor performance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is insanely unstable, it is extremely prone to crashes (I'm talking every 10 minutes or so it forces into a black screen and stops responding to input.) Despite boasting decent specs, seems to run as well as my old laptop with worse specs and a damaged GPU to boot don't waste your money on this piece of garbage
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Antonin,
If the laptop is unsable and slow, please install all feature or cumulative Windows Update in order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically.
If you are experiencing stability and performance issue while accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect overall system speed and performance.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
WINDOWS ACTIVATION ERROR:
Dear Valued Customer,
Thank you for writing a comment for the product. I certainly understand your disappointment and the inconvenience this may have caused you if you are unable to activate WINDOWS successfully.
Normally, if a brand-new product was ordered and paid, WINDOWS activation process is automatic, after the initial WINDOWS setup completed and the laptop connected to the internet, since the SLC(Software License Code) is embedded in the BIOS. Entering a product key manually is not required, authentication or activation process is automatic, as mentioned. Please check with your seller if you were shipped with a brand new product,
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Very large and dropped connections frequently
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ultimately we returned this and ended up getting an Asus Tufbook.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the connections dropping frequently. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you have any concerns, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
my product came with an audio defect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased this item on 6/8/20 and it was so perfect until i turned the laptop on and the audio was completely fizzled out, i’ll be returning the one i currently posses for the same model with usage of the warranty.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Carlio,
Possibly, this is just a system glitch that can be resolved by simply doing a power cycle.
Also, please verify inside the Volume Control properties if the correct output source or device is selected. If Windows is not current, please install all features or cumulative Windows update. This will update the audio services within the OS.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Horrible Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop less than two weeks ago. Fine laptop, but it went on sale for $100 less than I paid. Best Buy refuses to honor their own price patch guarantee. Ugh!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Amanda,
Certainly understand your disappointment and the inconvenience this may have caused you.
Should you need further assistance or technical support with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It was defective and was returned.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After spending several days trying to get it set up it was determined that the Bluetooth and Wi-Fi components were defective and the unit was returned.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit was defective. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. If you have any concerns, please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support