Customer Ratings & Reviews

Best Buy is usually the only place that we go. Great technology and service, good selections and sales, and repair/setup also very helpful. We will be back. I didn't get my sales slip emailed to me, so would appreciate you resending that...!! I believe his name was Eduardo, or similar...working in the San Marcos office.

Easy to work with and set up. Price is right as well.

Really good laptop. Good price for that hardware...

Light weight, thin and pretty fast. No dvd player.

One of my friends asked my husband what he thought about this computer before she bought it. He said he would buy it after looking at the specs and the fact that he has two ASUS computers that have been bullet proof. My friend bought one and we also bought one. After setting it up we feel it is WELL worth the money.

I purchased this laptop online with the description of a backlit keyboard, which it didn't have. An associate at BestBuy offered to let me exchange it for a laptop with a backlit keyboard, but all others with similar specs cost twice as much so they laughed (literally) when I suggested it. I agreed to keep the laptop. However, the touchpad was constantly freezing and lagging even with "smart gestures" disabled. Lastly, the screen would almost always go black for a moment when a video would play such as an advertisement that I didn't select. ASUS told me to check all drivers and windows updates, which were all up-to-date (its also a brand new release and manufactured a month before purchase, it would be strange if it wasn't up-to-date). So, ASUS offered no support and told me to exchange the laptop, which I did. When the replacement arrives, I will update this with whether or not the next one is faulty. BestBuy has offered no support outside of the ability to exchange the laptop, and ASUS wasted my time. I don't see myself supporting either company again if this isn't resolved.

I'm not huge into computers, and I'm not doing anything particularly intense with it. Just some word processing and internet browsing mostly. Great for that so far. Oh, and it can handle a bunch of tabs being open at the same time as a discord video chat, which my Chromebook was having trouble with before.

This PC is not optimized to utilize the hardware that is in it. The frame of the PC has a lot of flex and will not withstand much abuse. This has a graphics card but struggles with even older online games. As a word processer, it works ok but freezes when you have multiple windows open. I returned for a better product. We just can't keep living in this disposable product economy, too many resources being depleted and garbage everywhere.

Great specs and performance! Not exactly cheap, but it does run well.

I’ve only had this laptop since June and the mouse on it just stopped working. Other than that I’ve not had any issues.

The computer works great but the camera is a negative. I do a lot of meetings and the camera quality is not what I expected.

Good battery time,was expecting a little more out of a Ryzen 7.Very light and thin

I was very happy to get a good deal, at least I thought it was a good deal (17" laptop for $599), but soon realized it wasn't even worth that much. Here are the problems I faced: 1. the screen starts flickering suddenly, goes black altogether, then comes back alive and shows a white window, and finally, shows the content I was viewing, whether it is a news website or youtube video. This should not happen in a new laptop with the latest Windows 10 OS and latest Chrome browser I downloaded. 2. the battery ran down to 10% and provided a notification, and I thought I will have a few minutes, but then very soon, it just crashed -- black screen (nothing on the screen). So I plugged it on, left it to charge for three hours, then tried pushing the Power button to make it start. Nothing happened. Only the tiny lights on the left side of the laptop were lit, and I couldn't figure out what those lights indicate -- didn't have any manual I can refer to determine the various parts of this laptop. After several attempts, I pressed the Power button and kept it pressed for 20 seconds, and then let go. The two tiny light to the left went off -- only then I realized that the machine hadn't turned off completely when I thought it crashed after the battery ran out. Just the screen had lost power. Next, I just pushed the Power button once, and then the laptop came back up. So the 20-second press must have a done a hard shutdown. 3. the battery runs down really fast. I am used to keeping the laptop on for extended periods even if I am not working on them, because after a few minutes of stopping my work, I expect the laptops to go on low power (power saving) mode and save battery life. This is what my other laptops do (office and personal). But the new Asus VivoBook doesn't seem to last much at all. Right after the battery is fully charged, it tells me it has 6 hours of battery life, but I can't even work on it intermittently for a total of three hours before the battery needs charging again. 3. websites don't load smoothly at least 50% of the time. It keeps "waiting for a response" with a circular motion of a graphic that shows it is still working on resolving the link or getting data, and finally throws an error message. It says it cannot reach the page even though it is a very normal youtube main page -- also, I have verified that it is not my network at home by reaching the same website and getting it to load on my old 4GB RAM laptop and an office Apple Mac machine. Both machines have no issues, but a new 12 GB machine is having problems loading. I didn't have much else running on my new laptop either. This happens both with Chrome and Edge browsers. Something is really wrong! 4. I also have issues intermittently when my cursor won't move. I checked the sensitivity setting of the trackpad and made it more sensitive (one level less than the most sensitive) and it still seems to not move when I try to move at times. And most of the time, all the movements I perform in trying to make it move once get implemented all at once and then the Window itself gets closed. In other words, all the movements are being saved in the buffer somewhere and then all of them suddenly get issued while I initially don't detect any response and then encounter movements that I don't want but had to perform just to make the cursor move. This happens with both Chrome and Edge browsers. I finally returned the laptop to BestBuy. Sorry it didn't work out, but I wish Asus luck in the future. Please have better quality control to check the laptops before shipping it out. I bought a new laptop (not refurbished, at least in theory).

This computer definitely can handle multitasking, the SSD makes boot up take less the 5 secs, the screen is a little dim but you can set it to vivid mode and it will get noticeably brighter. All in all I say this was a great pick up at the price point.

Set up was easy and video resolution quality is just fine for this price. Recommend this for viewing monitor.

I really enjoy this laptop, the processing speed is very fast and allows me to get my work completed faster.

Only thing I miss was A CD read/write but I bought an external one

I wish I had looked closer before I bought it. My last laptop had back lit keys. I wish this one did

very good computer, meets my requirements, very reliable

only complaint is that the keys are a little hard to read