Customer Ratings & Reviews
- Model:
- X712DA-202.MV
- SKU:
- 6425900
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers value the Vivobook's large screen size, affordable price, and easy-to-use interface. However, they criticize its keyboard's poor visibility, short battery life, and difficult-to-see keys.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Keyboard
Vivo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave 1 star only because I return this as soon as I received it.. Basically because I was told by the salesman that it was a backlit keyboard which after investigation it was not.. otherwise it may have been a nice system but not for gaming as previously assumed. Ended up buying an Asus Tuf A17 system.. a GREAT system!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand the inconvenience this may have caused you. However, the laptop doesn't have a keyboard backlit, as advertised.
If you need more information or further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard
The keyboard needs a backlight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No backlight on the keyboard. Other than that the computer is okay.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RodeoQueen,
We certainly understand your concern about the laptop not having a keyboard backlit.
The laptop doesn't come with a keyboard backlit, as advertised.
If you need further assistance with the laptop, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Eh.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty fast all things considered and is working great for my sons virtual classes. But! The image is awful. I wish I had taken it back. You can only look at the screen at one angle and it's the worst. It's almost as if there is no black or dark colors. It's just so pale and light colored it's hard to see. I've adjusted the color and resolution and it did nothing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mass,
We are truly sorry for the issue you're having with the device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Heart Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it for 2 weeks and it no longer works without being plugged in. Every time I turn it off and then back on, it completes a factory reset. I love the computer. It's beautiful and the keys make it easy for me to type. However, when you spend over $700 for a computer, you want it to work properly. I'll be going to Geek Squad to see if it can be repaired.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issues you're having with this model. We would recommend that you perform a hard reset: 1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought granddaughter a new laptop for school and so far no problems. It only been 3 weeks and she love it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samsung,
I'm happy to hear that your granddaughter has been enjoying her new laptop! This is exactly the kind of experience that we want all of our customers to have! I will forward your feedback to the Product team for review. If you have any issues with the device that would reflect a 3-Star review, please reach out to me at cl-lane@asus.com and include case #N2104010221 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
For that money xould be much better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 10 years old sony vaio is faster than this. Battery not bad about 4 hrs of use non stop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dudi,
I'm sorry to hear that you are unsatisfied with the performance of this laptop. This is absolutely not the kind of experience that we want any of our customers to have. If this machine is not powerful enough for your work, I would recommend contacting Best Buy customer service directly for a refund. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2105002373-0005 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Duh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to learn new computer stuff that has changed so much in the last 10 yrs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Oldschoolstuckinthesixtys,
I'm sorry to hear that you are having issues navigating Windows. That certainly sounds like a frustrating situation. If you could describe what functions you are having trouble with, I would be happy to assist. Please reach out to me at cl-lane@asus.com and include case #N2103023894 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
ASUS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok computer. I think it is a little overpriced though.
No, I would not recommend this to a friendAsus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Mouse pointer built in on this Computer is very jumpy and frustrating.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your issue with the mouse pointer. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042539/
- Pros mentioned:Speed
Sucked
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. It was fast and easy to use. Then 3 months later it died and now taking to geek squad and they are going to try to charge me for something under warranty I’m sure.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, We're so sorry to hear that your notebook isn't powering on and we'd be happy to assist you with this. Have you attempted a hard reset which includes unplugging the device, holding on to the power button for 45 seconds, plug in the unit and turn the unit on? If that does not work we would recommend taking the unit to Best Buy Geek Squad. If you have any other concerns you can email us at "customerloyalty@asus.com" and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
beammontcassiecoltonchance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product ok. pretty heavy so hard to take it out and bee portable
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear bradybeaumontcooperchance,
I'm sorry to hear that you are unsatisfied with the weight of your laptop. That certainly sounds like a frustrating situation. I will forward your feedback to the Product team for review. We always recommend checking the technical specifications for the unit prior to purchase to make sure the product is right for you. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2104010735 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Tech specs: https://www.asus.com/us/Laptops/For-Home/VivoBook/ASUS-VivoBook-17-M712/techspec/
Blah
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky, hard to open, keypad isn’t sensitive enough- waste of $
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JessS,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. What were the issues you've encountered that would reflect the 3-star review? Please provide us with any details so we can further assist. If you have any product inquiries you can reach me via email at cl-adrian@asus.com. Your case for reference is N2105002373-0004.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good laptop. The screen is not very sharp/crisp.
I would recommend this to a friendNot the Practical Choice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this laptop looks great on paper I won't recommend it. Asus has chosen creativity over practically. The keyboard design while it looks cool it's bearly visible. You struggle to see the letters on the keys plus there's no backlight which is essential part of today's laptops!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for your honest feedback, I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Cd drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cd drive won't work. So I can't use it at all..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Unhappy,
I'm sorry to hear that you are having issues with an external CD drive. This is certainly not the kind of experience that we want any of our customers to have. Is your external drive a USB interface device with Windows 10 drivers available? Please reach out to me at cl-lane@asus.com and include case #N2104010212 in your email for reference and I would be happy to help you troubleshoot this in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Very frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We made a purchase of a laptop and printer. I'm sure they are fine products if we were able to use them. We needed to have our information transferred from our old laptop to our new one. We have made four trips back and forth to Jefferson City MO from Osage Beach MO trying to get things done. This was for the purchase and transfer of information. When we went to pick up our product the last time thinking everything was fine, we found out that our info was not transferred the way we asked. We have two users and all info was transferred into one. So we had to leave it again. We are still waiting for our product as I write this. This has been a hardship as my husband and I are retired and disabled.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry for the issue you're experiencing and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Womp
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would get 5 stars but it keeps crashing on me!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yukcaza,
I'm sorry to hear that you are having stability issues with your laptop. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Can you please describe the crashing or what kind of error codes you are seeing? I'd be happy to help you troubleshoot in more detail. Please reach out to me at cl-lane@asus.com and include case #N2101033690 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Mine had problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately my new laptop has some significant lag issues, so it can take several minutes to load a page. I suspect I have a lemon, and it probably does not reflect on this model. I will say I am very happy with the great quality of the picture.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your lag issues, this must be frustrating. Have you tried to update the Windows OS? Have you tried to test the internet speed on your computer? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard
unable to see Keyes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to see letters, very light white printed letters on silver keys and not backlit, Had to return the laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gary,
We are truly sorry your unable to see the device keys and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
I wanted to love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer had all the right stuff inside but the screen had some issues. It was as if the screen didn't fit the frame and you could see behind it. It was distracting and make the computer feel very cheaply made. I had to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry for the issue you've had with the device display and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support