Customer Ratings & Reviews
- Model:
- X712DA-202.MV
- SKU:
- 6425900
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers value the Vivobook's large screen size, affordable price, and easy-to-use interface. However, they criticize its keyboard's poor visibility, short battery life, and difficult-to-see keys.
This summary was generated by AI based on customer reviews.
Complaint
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman misled me about if this NEW laptop I purchased was "ready to go" once I turn it on. What a lie! What a nightmare! Thank goodness the guy at the Geek Squad desk helped me set up the laptop before my son's 1st college class.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry you had issues with setting up the device and for the inconvenience this has caused you. the incredibly compact ASUS VivoBook 17 immerses you in whatever you set out to do. Its new thin-bezel display provides an amazing 85% screen-to-body ratio for visuals that draw you in, while the ErgoLift hinge tilts the keyboard to give you a comfortable typing position. VivoBook 17 is powered by AMD Ryzen 3 Processor and features dual storage drives to help you get things done with the least amount of fuss.
We are truly happy to know that you got assistance with the setup. We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email at (Customer loyalty @ Asus .com) Please remove the spaces and please use this link as a reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Key visibility
The Big Return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because I couldn't read the letters on the keys !!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Will,
We do understand your disappointment and the inconvenience this may have caused you if the keyboard design didn't meet your expectations.
ASUS provides a wide variety of computer products that will defiitely meet you needs. Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
kevin davis
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt rushed with purchase and pick up, was told one thing that would happen when i pick up the computer the geek squad person just handed the computer over to me and did not explain any thing to me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin Davis,
We are terribly sorry for the experience you've had for the inconvenience this has caused you. Whether at work or play, the incredibly compact ASUS VivoBook 17 immerses you in whatever you set out to do. Its new thin-bezel display provides an amazing 85% screen-to-body ratio for visuals that draw you in, while the ErgoLift hinge tilts the keyboard to give you a comfortable typing position. VivoBook 17 is powered by up to the latest AMD Ryzen 7 Processor with discrete Radeon RX 540X graphics and features dual storage drives to help you get things done with the least amount of fuss.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Geek squad untrained
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution doesn't go high enough to give sharp resolution. The geek squad was unknowledgable as to how to correct poor contrast and higher resolution issue. The geek squad boy was vrry disrespectful and walked away after leaving me with a problem that he didn't have the understanding for. Anyhow Best Buys in Carmel IN. needs to train their Geeks better. As for this laptop I would not recommend it. I purchased it online and after 15 days there is a mo return policy at BEST BUYS. It is not your best bought laptop. Thumbs down on this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ujee,
We are terribly sorry for the issue you're having with the device and for the experience you've had and for any inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few days. Then massive problems. Cannot open any of the apps I need for work. I had virus protection. I called geek squad multiple times and took the computer to the store. No resolution. I am now going through my credit card company to get a full refund, including 200 dollar geek squad fees.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with apps not opening correctly. This is absolutely not the kind of experience we want any of our customers to have. Are you getting an error code? If you have not received your refund, and you wish to troubleshooting this matter, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Poor contrast in graphics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally, I buy Lenovo, desktop, but my husband found this on sale and said it was a good deal. He said the graphics will not look like the other Lenovo laptops where the screen (no matter what you're viewing) looks like there's a white foggy screen over it; supposed to be an anti-glare filter, I think. No matter what I do with the screen setting and contrast, picture looks like someone is shining a bright light in my eyes, everything is white with no contrast. What a waste!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry for the issues you've had with the display and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Terrible Computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is the only ASUS ive ever had problems with. After 3 months of use I started to have serious hardware and display issues. It surprised me how cheaply made this was compared to all my asus computers from years past. This was a terrible experience and im going to have to send it back to the manufacturer and hope its covered under warranty.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you had serious display issues. This is absolutely not the kind of experience we want any of our customers to have. What you've experienced was not intentional and this was a random case. If you have not contacted us as yet, feel free to reach me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard
Returned
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because difficult to see letters. Not enough contrast of colors.
No, I would not recommend this to a friend Not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love it pero the touch pad for the mouse it's anoyying it ghost out . So I returned and got something worth my cash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DelFuturo,
We are terribly sorry for the issue you were experiencing with the device touchpad and for any inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A grey keyboard with grey keys. If you don't need to see the keys its ok, but for people like me who do, it's worthless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the keyboard design. This is not the type of experience we want any of our customers to have. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any technical issues, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Worst Laptop - Do NOT Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is so bad. It freezes all the time, is super slow and the audio is awful. The audio barely ever works and i have uninstall then reinstall the audio driver from the realtek website to get it to work again. I've done this so many times it is ridiculous. Spend your money on another laptop. This is not worth it.
No, I would not recommend this to a friendKeyboard blends in without backlight to differenti
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about this laptop in the size and the quality and it was great except you couldn’t see the buttons on it they blended with the background and there was no back light so you had to have very bright light to even see what you were typing if you have to look to type like I do! Other than that it was an excellent laptop but I couldn’t see it so I had to return it!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you returned the unit, and you were unable to see the keys. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Horrible experience
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product, your apps you use like Microsoft and others doesn't work properly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Linda,
We're sorry to hear about the unfortunate experience you had with this model. Please allow us to make your experience with ASUS a better one. Is your computer updated to the most recent microsoft update? If not we would recommednd that you do so. We would also recommend that you bnack up your data and perform as system restore. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Screen sizeCons mentioned:Battery life
Not bad, but not great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is huge, which is what I wanted but it's not very portable. Screen resolution is low quality. Battey life dies quickly. Lasted nearly 4 years tho before I ran into major problems.
I would recommend this to a friend - Cons mentioned:Keyboard
Keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard very hard to see. The screen looks blurry.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Suarez,
We are terribly sorry you're having issues seeing the keyboard and the device screen looks blurry and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. We are recommending to install the device graphics card driver from the ASUS support page and please follow the steps below to complete the installation.
1. After the download is completed, go to where you saved the folder.
2. Right-click on the folder and choose ''Extract All'' and then choose ''Extract'' again.
3. After all the contents have been extracted, you may delete/disregard the folder with the zip icon.
4. Next, open the SETUP file.
5. Please choose to 'repair' or 'update' the existing installation (driver) if any one of those options does appear in the setup. Finally, restart after the installation is completed.
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
excellent customer service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My transition from Win 7 to Win 10 was impeded by the overlay of machine metrics whose use was insisted upon by Asus. That was the Microsoft bloat pushed out a couple of belt buckle notches. I am returning that Asus machine. It is replaced by a Chrome Book which I also bought at Best Buy. I thank you all for your
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Evrika,
We certainly understand the inconvenience this may have caused you transitioning from Windows 7 to Windows 10. It is time-consuming and challenging to pass through the learning curve on a new knowledge.
Should you need further assistance with the Chromebook, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Stay Far Away From This One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. The mouse section stopped working after a week or so. I couldn't click the mouse, so it wouldn't move. The speakers weren't far behind. I should have gotten a refund, but didn't. Stay away from this computer.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am actually disappointed with this computer. The Wi-Fi is horrible. And it is this laptop. I can be on a different one and Wi-Fi is faster on the VivoBook it is slow. I even returned one and got a new one. If you need Wi-Fi for Zoom Meetings this is not the choice at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience with the Wi-Fi connection. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015073/
disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keys hard to see, not voice activated, not touch screen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mearl,
We are truly sorry the device keys is hard to see and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
I do not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is Computer hangs all the times, I did not recommend anyone to buy this computer. I had bad experience during i was suing this computer. I bought this computer (ASUS- Vivobook) is really bad quilty and again I WILL NOT RECOMMENDED TO ANYONE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up and check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Also check for Windows updates and make sure they're installed. Multiple restarts are recommended to ensure all updates are installed.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support