Customer Ratings & Reviews
- Model:
- X712DA-202.MV
- SKU:
- 6425900
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers value the Vivobook's large screen size, affordable price, and easy-to-use interface. However, they criticize its keyboard's poor visibility, short battery life, and difficult-to-see keys.
This summary was generated by AI based on customer reviews.
CRAPSERVICEALLAROUND
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy device has operating system defect. The tech support wants to charge me for repair. I was scammed twice, first device defective 2nd service plan doesn't cover a basic diagnosis. Don't fall victim!!!! ASUS SUCKS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you had with this model. Can you please provide us with your case/RMA number so we can have our team look into this issue?
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this computer broke down after 1 week. best buy has had this item for the last 4 weeks trying to repair it. I would buy a different computer and from another company if i knew this was going to happen.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tbrackett,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Awful graphics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it in less than a week because the display was so pale that I could hardly read anything. I liked a lot of features but what do I do with them if I can’t enjoy vivid color?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CmprdrDell,
We do understand your disappointment and the inconvenience this may have caused you if the screen didn't meet your expectations.
The screen resolution is HD+ with a 1600 X 900 resolution. Adjusting or customizing preferences inside the Display properties usually enhances viewing quality. Also, ensure Windows and the video driver are up to date
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst computer ever! Want load properly, it’s like it freezes and say wait, and all I did wait, after trying for 30 mins it open up. I hate I bought it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sina,
We are terribly sorry the device is running slow and freezes and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you. We are recommending completing a system refresh on the device.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Keep my files".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Retirement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't keep the ASUS computer. I did not like it and returned it to the store. The staff that helped me was very helpful and professional.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand if you didn't like the laptop.
Should you need further assistance with the laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Only lasted 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 1 year under basic college student usage and no won’t power up! Do nNOT BUY!
No, I would not recommend this to a friendguide to lap to enjoy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the Vivobook is working great everything in order takes a short time to open I am enjoying my new laptop
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rubob,
Thank you for taking the time to post your feedback on this model. Whether at work or play, the incredibly compact ASUS VivoBook 17 immerses you in whatever you set out to do. Its new thin-bezel display provides an amazing 85% screen-to-body ratio for visuals that draw you in, while the ErgoLift hinge tilts the keyboard to give you a comfortable typing position. VivoBook 17 is powered by up to the latest Intel Core i7 processor with discrete NVIDIA graphics and features dual storage drives to help you get things done with the least amount of fuss.
We truly appreciate your feedback. Do you have any issue with the device in regards to the two stars? We would be very happy to assist you. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Piece of crap computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow! Battery charger lasted like 6 months!!!
No, I would not recommend this to a friendChinese Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not do anything it was suppose to. Looked good until you plugged it in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dreynolds,
We are terribly sorry for the issue you're experiencing with the device and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. Can you provide us with more detailed information on the issue your experiencing?
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard
Great product for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is very easy to use, and has great graphics. It runs every game I have tried without lags (minecraft, apex legends, sims 4). The only con I have notices is the keys are hard to read at certain angles. You'll definteily need a light on when using them.
I would recommend this to a friend Lap top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month and not working already, so. I am very disappointed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David Monge,
We are truly sorry the device stopped working and for the inconvenience, this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. Can you tell us in detail information what is happening with the device?
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Plastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic piece of junk. It is very cheap not worth the money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. e do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Gray on silver is difficult to see on the keys
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have really enjoyed our Asus laptops. I did buy stickers for the keys as it was gray on Silver so that we could see them better. But the laptops are still going strong after three and a half years.
I would recommend this to a friendGood laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. I only wish the speakers were better, but I just got external speakers instead.
I would recommend this to a friend- Pros mentioned:Speed
Computer didn't last even with little use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first. Speed, accuracy, quick, did exactly what it was supposed to do. But then set unused for over a year. When started back up the thing died. Best buy told me it was the motherboard and was basically trash. Never had a computer crap out on me in such a short time with so little use before. All I have now is a really expensive paperweight
No, I would not recommend this to a friend - Pros mentioned:Screen size
Completely great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this chromebook. It’s my first one, I’ve always had Mac or PC laptops before. So far it’s been fine for my needs. I loooove how fast it is, especially after my clunky and slow old HP. I use it to mainly to internet and record yoga videos to post on my YouTube. There are a couple editing apps in the Google store that work fine. So far, I only use it in tablet form to play Among Us, it’s so lightweight it’s no problem to use it normally as a laptop. The keys feel SO GOOD. They are kind of textured but still smooth....it’s a pleasure to type on them. I personally have zero problem seeing the letters. I usually just have the backlight off but it’s extremely easy to turn it up and down by pressing alt + the brightness key. Also noteworthy is the screen. Wow it is crisp and goes so close to the edges. It’s beautiful. The speakers sound great, also. I don’t find it hard to open, it feels just as secure as my old laptops and my kids school chromebooks so I don’t find that a problem at all. Negatives? If I had to nitpick something... Only one USB port. It does have two “USB-c“ ports but I have no idea what those are for. I haven’t used the microSD card slot for anything but it’s cool to have another storage option. This is a sturdy, high-quality chromebook I’d definitely recommend it! I’m enjoying it very much.
I would recommend this to a friend Good laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop overall. I like its functions. After 2 years, it began closing down programs automatically without reason. I used it daily as an online teacher. Worked great with zoom.
I would recommend this to a friend- Cons mentioned:Battery life
Battery Drains Too Quick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery Drains Too Quick When Not On Charger What Gives?? Other than that I have no complaint with this laptop
I would recommend this to a friend - Cons mentioned:Keyboard
5 Star review pulled down by defect or design flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 Star review pulled down by a defect or design flaw. First the good: The AMD Ryzen 7 12GB AMD Radeon Vega 10 SSD provides great startup speeds and seamless multitasking. I don't game but streaming is a great experience. The size and and over all ability at the price made this my favorite computer until 3 weeks ago when my screen broke. The computer did not fall and nothing hit it, I simply was carrying it (hand on the right edge of the main body by the key board) with the screen open, and the slight pressure of my forearm cracked the screen. I heard a little pop noise and thought I stepped on something but when I placed it on my kitchen table the screen was broken. ASUS will not cover these issues under the one yr warranty and so I'm stuck. Another issue I found since the screen cracked was the the HDMI cable port is very finicky, I have to re-plug the cord multiple times often to get it to work. Furthermore trying to get it fixed by a third party while it's still under "warranty" is nearly impossible. I find it hard to recommend this product based on my experience but was close to writing a glowing report a month ago. If you like the specs and have a budget where this computer seems a good fit I recommend getting a screen protector.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the cracked screen. This is not the type of experience we want any of our customers to have. Certainly, our standard manufacture warranty does not cover physical damages. If you have any concerns, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good quality, but terrible keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has good quality of materials, good performance and a good screen resolution. The only detail that bothers me is that I can't almost see the letters on the keyboard. I don't understand how this computer have silver letters on a silver keyboard
No, I would not recommend this to a friend