Customer Ratings & Reviews
- Model:
- X1704ZA-I38512
- SKU:
- 10534058
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Great laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! The bigger screen has made working on my projects easier and more enjoyable!
I would recommend this to a friendNice computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the large monitor display and large keyboard.
I would recommend this to a friendBlue ASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up - Just received and everything looks good
I would recommend this to a friendASUS Laptop 17 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, this laptop is the best I've purchased in a long time.
I would recommend this to a friendComputer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price fast delivery does everything I want to do
I would recommend this to a friendCareful with that battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery cable is fastened to the connector so tightly, I ripped the connector right off the board. Looking around online, this is a common issue that repair shops see and fix. But the repair costs more than what I paid for the computer in the first place. The computer looks nice, though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the battery cable connector issue with the ASUS Vivobook 17 Laptop and we apologize for the inconvenience this has caused. What you've experienced was not intentional. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015960-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fairly good computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually pretty good computer. Fast response and good display. Only disconcerting thing is the constant vibration even in sleep/hibernate mode.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bubba353467,
We are pleased to hear that you are satisfied with the ASUS Vivobook 17 Laptop. It is our hope that the device continues to operate normally and that you enjoy using it. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412028867-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
2nd one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd Asus computer I have owned . The 1st one I still have but it is not compatible with windows 11 and it is starting to get slow. I am very satisfied with this brand.
I would recommend this to a friendGood for home use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect for our home use and family. Everyone is able to complete simple tasks and no issues with anything. We're very happy.
I would recommend this to a friendGreat Open Box deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The open box saved me money however, it was stuck in the install and looped forever until I opened the cmd prompt at bootup and added a local user.
I would recommend this to a friendVery well constructed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well constructed simple layout, form follows function. Military grade hinges on the screen and antimicrobial materials
I would recommend this to a friendDo not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this computer, keeps locking up on me and I need to shut it down to get it working again. Very frustrating. Like the bigger screen, that's the only positive for this item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Danielle W,
We sincerely apologize for the system performance issues you're experiencing with the ASUS Vivobook 17 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015960-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Underwhelming ... good for non-gamers.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was a weak (processor wise) system. The 8 gb is not enough for modern creator workflows but is fine for office work. The speakers are ok. The screen was ok. I installed Ubuntu Linux after erasing windows. It worked well enough. The internal wi-fi card did not work with linux. I had to use a usb adapter for it. I returned it to BestBuy before the trial period was up. If the system had tb3/tb4 or usb4, I might have kept it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RayMc,
Thank you for sharing your comments regarding the ASUS Vivobook 17 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Although you returned the laptop, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412028867-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS 17"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to use primarily for business use. The 17" screen is a nice feature. It is a good purchase for the price.
I would recommend this to a friendSo much value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $401 I really do not think you can get a better deal on a FHD ips monitor
I would recommend this to a friendASUS Vivobook 17" FHD Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars if they added a Num Lock light. Otherwise very happy with my purchase.
I would recommend this to a friendGood laptop large screen and liteweight.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very happy with this lap top and the geek squad service for set up was fast and professonal
I would recommend this to a friendGood computer bad store experience.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the computer but the keyboard didn’t work after two days. Took to store to exchange, the Best Buy employee told me I got what I paid for! He told me it wasn’t the best laptop and if I spent more money I would get better quality. I was so upset I couldn’t get out of the store fast enough. The laptop was over $300 and when you sell something it’s expected to work no matter what you spend. Do better Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KerriFitz,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience from your seller and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. The keyboard not working suddenly after two days of usage is a random problem. Typically, the keyboard may become unresponsive if you are accessing a web application and the laptop doesn't have an access to a working and stable internet connection. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus 17"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was excellent, received product on time, and in new condition.
I would recommend this to a friendFast and Reliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been such a great and reliable purchase! By far the best laptop I’ve ever owned.
I would recommend this to a friend