Customer Ratings & Reviews
- Model:
- X1704ZA-I38512
- SKU:
- 10534058
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best but works for the price would recommend for high schooler
I would recommend this to a friendThis is meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to use with docking station connecting to dual monitors. Lack of display USB C port
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear IlimaU,
Thank you for your feedback regarding the ASUS X1704ZA Laptop. We apologize for the inconvenience caused by the lack of a USB-C port with DisplayPort functionality, which may limit compatibility with docking stations and dual-monitor setups. We appreciate you bringing this to our attention and will pass your feedback along to our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412028867-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, thank you and wonderful service with good follow up
I would recommend this to a friendGreat.Price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like this because you can't hear it unless you have on earbuds. When watching a movie, you have to wear earbuds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RamonaL,
Thank you for sharing your experience with the ASUS X1704ZA laptop. We're sorry to hear that you're experiencing issues with the built-in audio and that the sound quality has not met your expectations.
To help improve your sound experience, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015960-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/support/faq/1015070/
so so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent laptop, buttons stick on soft touch pad. get a wireless mouse if you buy it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregory K,
Thank you for sharing your feedback on the ASUS Vivobook 17 Laptop and we apologize for the issue you're experiencing with the touchpad.
To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412028867-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/
Fresh out of box and could’t update windows 11
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this brand new laptop online. When it was delivered I plugged it in and let it go through it’s updates and it couldn’t update Windows 11. I tried twice and then called Asus who told me it only had four months of warranty left on it. Best buy charged me for a Brand new product but delivered an open box. I returned it to best buy who claimed there is no way that could happen. Final answer is I was not able to ever get the laptop to update so I returned it to the store… Very Unhappy with the outcome
No, I would not recommend this to a friendHardware Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop worked for 3 months, used only to access streaming services, and experienced multiple stop codes, and is now bricked. Unknown if it can be repaired.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anon,
Thank you for sharing your experience with the ASUS X1704ZA laptop. We sincerely apologize for the difficulties you encountered, especially with the device becoming unresponsive after only a few months of use. We understand how frustrating this situation must be.
To further investigate the issue and explore possible repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs. Our team will be able to provide detailed guidance and assist you with the next steps.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2502012137-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not good for general use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it seemed good when I was logging in. I was hoping this would be a decent work laptop, but it couldn’t even load its own settings menu. I thought it was a fluke so I restarted it and it still got stuck on this screen. It also flashed blue several times and turned very sluggish. I gave up and packed this thing back up for return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julian,
Thank you for your feedback regarding the ASUS X1704ZA Laptop. We’re sorry to hear about the challenges you experienced and understand how disappointing that must have been. We acknowledge that the unit was returned and hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2502012137-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Does not run Windows 10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a basic computer to run a couple of my old Windows 10 apps. I chose this model because it comes with a 12th Gen CPU (the current gen is 15) and uses DDR4 memory (the current gen is DDR5) so I figured it would be compatible with Win10. Wrong! Although the BIOS sees the built-in SSD, the Win10 installer does not. As far as I can tell, this laptop was designed with a new controller that the Win10 installer doesn't know about. I've tried all sorts of tricks and I've searched the net but cannot find a driver to make the SSD work so I'm stuck with this stupid laptop now since I'm outside the return window.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having issues installing Windows 10 on the laptop, and we apologize for the inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502012137-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
not good option for everyday use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a very good choice for everyday use, but a good choice for minimal work and school work, id recommend another option
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sweetg,
Thank you for sharing your comments regarding the ASUS Vivobook 17 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412015960-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I was disappointed with Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I very disappointed with Best Buy. I purchased this computer and after 17 day it was give me trouble. I call Best Buy and was told that i only had 15 days to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AngeliaS,
Thank you for your comment.
We do understand your dissatisfaction with the quality of your recent customer service experience from your seller and the inconvenience this may have caused. Reseller usually provides a 15 days return window. If you are exeperiencing issues with this laptop and need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop died after the first few months of light use. It will not power on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OscarV,
We're sorry to hear that your ASUS X1704ZA laptop is not powering on after just a few months of light use and apologize for the inconvenience this has caused. To address the issue, we recommend performing a Hard Reset, which may help restore functionality.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502012137-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS seems to add another level to the login process.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CloudyDay,
We are sorry to hear that you are having trouble logging into the laptop, and we apologize for any inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015960-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - PIN (Windows Hello) Login Failed - https://www.asus.com/support/faq/1050249/
Horrible Shipping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent even gotten the product has been getting constantly delayed was supposed to be ready for pickup a while ago and they keep giving me a day itll be ready but more delays.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erik,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if there was a shipping delay. We recommend to contact your vendor for an update. Hopefully, you will received the laptop soon. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Powerless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same day received it I turned it on for set-up. 24 hours later, it would not turn on. I'm hoping this was an isolated incident. I'm returning it for a replacement because the majority of the reviews were positive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Boricua16,
We sincerely apologize for the power issue you've faced with the ASUS Vivobook 17 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. We understand that you have returned the product and we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2502012137-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Junk?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for Christmas and it keeps crashing for no reason just when I’m browsing the Internet, but nothing else running in the background
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marka R,
We're sorry to hear that the notebook is constantly crashing and we apologize for the inconvenience this has caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502012137-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Large screen, good batter, battery good, HDMI bad.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On a work trip my laptop broke so I stopped into a Best Buy and got this one because of its large screen and relatively low price. Nice large screen. Solidly built. A little slow despite 8GB RAM. No monitor or power through it's USB C port so the only options are wireless (spotty from 10' away) and HDMI which worked for 6 months then quit. Battery life is better than expected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AwesomeLaptops,
Thank you for sharing your feedback on the ASUS Vivobook 17 and we apologize for the issues you've encountered. What you've experienced was not intentional.
To troubleshoot the slow performance and HDMI issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502012137-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - External Display Connection Issues - https://www.asus.com/support/faq/1047158/
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Learning the laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for an everyday laptop. I am learning how to use it. I use my tablet for browsing the internet and tv for youtube. I can't give an accurate review until i learn the things the laptop is capable of.
I would recommend this to a friendGood value for Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a solid one! The only thing i would say misisng is keyboard backlit lights. Otherwise its a very good powerful machine.
I would recommend this to a friendAsus vivobook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd vivobook. book been very good computetrs
I would recommend this to a friend