Customer Ratings & Reviews
- Model:
- X1704ZA-I38512
- SKU:
- 10565304
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Underwhelming ... good for non-gamers.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was a weak (processor wise) system. The 8 gb is not enough for modern creator workflows but is fine for office work. The speakers are ok. The screen was ok. I installed Ubuntu Linux after erasing windows. It worked well enough. The internal wi-fi card did not work with linux. I had to use a usb adapter for it. I returned it to BestBuy before the trial period was up. If the system had tb3/tb4 or usb4, I might have kept it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RayMc,
Thank you for sharing your comments regarding the ASUS Vivobook 17 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Although you returned the laptop, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412028867-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good for home use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect for our home use and family. Everyone is able to complete simple tasks and no issues with anything. We're very happy.
I would recommend this to a friendASUS Vivobook 17" FHD Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars if they added a Num Lock light. Otherwise very happy with my purchase.
I would recommend this to a friendVery well constructed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well constructed simple layout, form follows function. Military grade hinges on the screen and antimicrobial materials
I would recommend this to a friend- Pros mentioned:Screen size
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this computer, keeps locking up on me and I need to shut it down to get it working again. Very frustrating. Like the bigger screen, that's the only positive for this item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Danielle W,
We sincerely apologize for the system performance issues you're experiencing with the ASUS Vivobook 17 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015960-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Good computer bad store experience.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the computer but the keyboard didn’t work after two days. Took to store to exchange, the Best Buy employee told me I got what I paid for! He told me it wasn’t the best laptop and if I spent more money I would get better quality. I was so upset I couldn’t get out of the store fast enough. The laptop was over $300 and when you sell something it’s expected to work no matter what you spend. Do better Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KerriFitz,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience from your seller and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. The keyboard not working suddenly after two days of usage is a random problem. Typically, the keyboard may become unresponsive if you are accessing a web application and the laptop doesn't have an access to a working and stable internet connection. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS 17"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to use primarily for business use. The 17" screen is a nice feature. It is a good purchase for the price.
I would recommend this to a friendGood laptop large screen and liteweight.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very happy with this lap top and the geek squad service for set up was fast and professonal
I would recommend this to a friendFast and Reliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been such a great and reliable purchase! By far the best laptop I’ve ever owned.
I would recommend this to a friendSo much value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $401 I really do not think you can get a better deal on a FHD ips monitor
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best but works for the price would recommend for high schooler
I would recommend this to a friendAsus 17"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was excellent, received product on time, and in new condition.
I would recommend this to a friendOwner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, thank you and wonderful service with good follow up
I would recommend this to a friendThis is meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to use with docking station connecting to dual monitors. Lack of display USB C port
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear IlimaU,
Thank you for your feedback regarding the ASUS X1704ZA Laptop. We apologize for the inconvenience caused by the lack of a USB-C port with DisplayPort functionality, which may limit compatibility with docking stations and dual-monitor setups. We appreciate you bringing this to our attention and will pass your feedback along to our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412028867-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
so so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent laptop, buttons stick on soft touch pad. get a wireless mouse if you buy it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregory K,
Thank you for sharing your feedback on the ASUS Vivobook 17 Laptop and we apologize for the issue you're experiencing with the touchpad.
To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412028867-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/
Powerless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same day received it I turned it on for set-up. 24 hours later, it would not turn on. I'm hoping this was an isolated incident. I'm returning it for a replacement because the majority of the reviews were positive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Boricua16,
We sincerely apologize for the power issue you've faced with the ASUS Vivobook 17 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. We understand that you have returned the product and we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2502012137-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible Shipping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent even gotten the product has been getting constantly delayed was supposed to be ready for pickup a while ago and they keep giving me a day itll be ready but more delays.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erik,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if there was a shipping delay. We recommend to contact your vendor for an update. Hopefully, you will received the laptop soon. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Fresh out of box and could’t update windows 11
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this brand new laptop online. When it was delivered I plugged it in and let it go through it’s updates and it couldn’t update Windows 11. I tried twice and then called Asus who told me it only had four months of warranty left on it. Best buy charged me for a Brand new product but delivered an open box. I returned it to best buy who claimed there is no way that could happen. Final answer is I was not able to ever get the laptop to update so I returned it to the store… Very Unhappy with the outcome
No, I would not recommend this to a friendDoes not run Windows 10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a basic computer to run a couple of my old Windows 10 apps. I chose this model because it comes with a 12th Gen CPU (the current gen is 15) and uses DDR4 memory (the current gen is DDR5) so I figured it would be compatible with Win10. Wrong! Although the BIOS sees the built-in SSD, the Win10 installer does not. As far as I can tell, this laptop was designed with a new controller that the Win10 installer doesn't know about. I've tried all sorts of tricks and I've searched the net but cannot find a driver to make the SSD work so I'm stuck with this stupid laptop now since I'm outside the return window.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having issues installing Windows 10 on the laptop, and we apologize for the inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502012137-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great.Price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like this because you can't hear it unless you have on earbuds. When watching a movie, you have to wear earbuds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RamonaL,
Thank you for sharing your experience with the ASUS X1704ZA laptop. We're sorry to hear that you're experiencing issues with the built-in audio and that the sound quality has not met your expectations.
To help improve your sound experience, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015960-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/support/faq/1015070/