Customer Ratings & Reviews
- Model:
- X1704ZA-I38512
- SKU:
- 11925872
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop died after the first few months of light use. It will not power on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OscarV,
We're sorry to hear that your ASUS X1704ZA laptop is not powering on after just a few months of light use and apologize for the inconvenience this has caused. To address the issue, we recommend performing a Hard Reset, which may help restore functionality.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502012137-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Junk?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for Christmas and it keeps crashing for no reason just when I’m browsing the Internet, but nothing else running in the background
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marka R,
We're sorry to hear that the notebook is constantly crashing and we apologize for the inconvenience this has caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502012137-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
- Pros mentioned:Screen size
Large screen, good batter, battery good, HDMI bad.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On a work trip my laptop broke so I stopped into a Best Buy and got this one because of its large screen and relatively low price. Nice large screen. Solidly built. A little slow despite 8GB RAM. No monitor or power through it's USB C port so the only options are wireless (spotty from 10' away) and HDMI which worked for 6 months then quit. Battery life is better than expected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AwesomeLaptops,
Thank you for sharing your feedback on the ASUS Vivobook 17 and we apologize for the issues you've encountered. What you've experienced was not intentional.
To troubleshoot the slow performance and HDMI issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502012137-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - External Display Connection Issues - https://www.asus.com/support/faq/1047158/
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Pros mentioned:Overall performance
Learning the laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for an everyday laptop. I am learning how to use it. I use my tablet for browsing the internet and tv for youtube. I can't give an accurate review until i learn the things the laptop is capable of.
I would recommend this to a friend - Pros mentioned:Overall performance
Good value for Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a solid one! The only thing i would say misisng is keyboard backlit lights. Otherwise its a very good powerful machine.
I would recommend this to a friend Good Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just gave this to my husband for Christmas. So far it seems great. Very easy to set up!
I would recommend this to a friend- Pros mentioned:Overall performance
Asus vivobook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd vivobook. book been very good computetrs
I would recommend this to a friend need memory part numbers to expand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to know part numbers for memory expansion that Best Buy sells for this ASUS - Vivobook 17" FHD Laptop - Intel Core i3-1215U with 8GB Memory - 512GB SSD - Quiet Blue.
I would recommend this to a friendComputer is slow and freezes a lot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know if its the OS (windows 10) or hardware, but the laptop is very slow, you spend a lot of time watching the spinning circle, or worse just looking at frozen screen not knowing if it will start working or need to reboot system. Im very disappointed. I would recommend you look at other brands of laptops,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edna M,
We sincerely apologize for the system performance issues you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015960-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/