Customer Ratings & Reviews
- Model:
- Q533MJ-U73050
- SKU:
- 10512899
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Vivobook Pro 15, especially its overall performance and impressive screen quality. The laptop's processor speed and battery life are also well-received. Some customers have noted concerns about the refresh rate, GPU performance, and occasional fan noise.
This summary was generated by AI based on customer reviews.
Lucy's special lap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for...gives my granddaughter everything she needs
I would recommend this to a friend
Awesome
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good laptop, runs any games I’ve thrown at it
I would recommend this to a friendTHE ONE MADE BY ASUS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Computer for Business Gaming and Causal Entertainment
I would recommend this to a friendGreat laptop with a lot features for price point
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good and durable laptop. We like the AI feature very much.
I would recommend this to a friendyay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.yay it good yay i like it yay it can google things
I would recommend this to a friendnoise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a loyal asus user. This is my forth asus. But it's disappointing this time. when I watch video online, da-da noise comes and goes. I shut down and restarted the laptop. It was fine for a while; then da-da noise came back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LF Wang,
We sincerely apologize for the noise issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406018936-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Pretty good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was better than what I expected especially for games
I would recommend this to a friendOutstanding laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with latest technology. I love this laptop!
I would recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was too big for my needs. I returned & got a smaller laptop. The laptop was ok otherwise
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jan L,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Having returned the device in exchange for one that meets your needs, and we hope that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2406024009-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Everything was great but the sound system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great except for the speakers. They always made a popping sound when the volume was high and they were not very loud.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Phillip S,
We sincerely apologize for the speaker issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406018936-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015070/
Not worth for the buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop specifications are good but subpar performance. Build quality is also not good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Venkatesh V,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406018936-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not bad not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got good deal for gamin laptop buuut laptop means laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sukhtulga E,
Thank you for sharing your comments regarding the ASUS Vivobook Pro 15 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406018936-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not Ideal
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the laptop for about 6 months now and it has not performed as advertised. I bought it for schoolwork and video editing, but have had trouble working on anything but basic schoolwork. It has been super slow on both web browsers and video editing software. I don't do extensive editing or run large programs. Recently, the screen has started freezing and won't turn off normally, so I am forced to do a hard reset. Even though I bought this laptop on sale, the long loading times and slow software has made it feel like a waste of money. My 7 year old laptop runs better than this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TechUser1,
We sincerely apologize for the performance issues you're experiencing with the ASUS Vivobook Pro 15 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the slow performance and freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problems further or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406011242-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Economic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent could be faster with it bandwidth preformance
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406018936-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I regret buying this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of light use, the ssd is quite loud and the battery life is pretty terrible compared to what is advertised. I wish I could return it but it started having issues after the return period. Should have done more research.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jlewis,
We are sorry to hear about the battery draining issues you are experiencing. At ASUS, we stand by our products and are committed to continuously improving our processes to achieve customer service excellence. Please follow the troubleshooting steps outlined in our FAQ below. If you have completed all the steps and the issue persists, kindly reach out to us via email at customerloyalty@asus.com and include the link to this review for reference. We will do our best to resolve your case promptly. Your feedback is valuable as it helps us enhance ASUS support channels. Please refer to this case number: N2406024009-0005
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Terrible! Stay far far away!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is terrible. It doesn’t work if you dock it and want to use it off monitors on a desk. And you can only use it if it is at 100% power and plugged in. Even then, it slowly loses power over time. But if you use it without power for even an hour, it will start to turn off on your. I bought 2 of these and both do the same thing. They are awful. Stay far away. And I’m mad at you too Best Buy because your team steered me away from Lenovo that I used for 5 years to this brand saying it would be better but it’s awful. Wish I had realized it inside the return window but I’m like 10 days outside of it. Sucks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott B,
We sincerely apologize for the issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the battery/charging issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406011242-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1012793/
Fraud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the notebook on Black Friday. I was shipped a defective unit without drivers or MS operating system. Best Buy said they would replace but canceled the replacement order while they had stock (I have screen prints). Could not get Best Buy to replace the defective item. Fraud, choosing not to fulfill an order for a low price when you have stock. I have yet to be credited for the returned order.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sheryl H,
Please be assured that we are sorry to hear that you received a defective notebook and apologize for the difficulties you have encountered with the reseller team trying to obtain a replacement or refund. If you wish to file a formal complaint, we recommend contacting BestBuy's customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406011242-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Think twice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The processor in the computer is slow and has a tendency to freeze. And worst of all, the unit no longer wants to charge. It is dead now and will need to take it for repairs only 6 months after purchasing. I would not recommend it; if I could return, I would. SI should have stayed with Lenovo.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlejandroS,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing slow performance and system freeze on this laptop. This laptop will run resource-intensive applications without compromising system stabilioty and performance.
To resolve this issues, ensure Windows, drivers, BIOS and applications are up to date. Updates for this laptop are available at: https://www.asus.com/us/laptops/for-home/everyday-use/asus-vivobook-pro-15-oled-q533/helpdesk_download?model2Name=Q533MJ . Keeping this laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, please ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk. Only owned the laptop for two months and the OLED display already broke. Was told I had to send it in for a warranty repair but I can't be without my laptop for that long. I had an ASUS for 7 years with no problems until I bought this one. What happened to ASUS making this piece of junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph,
We regret to hear that the laptop screen broke and we apologize for any inconvenience this may have caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2406011242-0014" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Disappointed with its performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently encountered significant performance issues with my laptop. It frequently hangs and operates at a sluggish pace, which has made day-to-day tasks frustratingly slow. The system seems to struggle with even basic operations, and applications often freeze or crash unexpectedly. This has been a major setback, as I rely on my laptop for both work and personal use. Despite attempts to troubleshoot and optimize the system, the performance issues persist. Overall, this laptop has not met my expectations, and I am disappointed with its reliability and speed. Feel free to adjust it based on specific details or experiences you had.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear YeswanthkumarK,
We sincerely apologize for the performance issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the freezing and slow system issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406011242-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/