Customer Ratings & Reviews
- Model:
- Q533MJ-U73050
- SKU:
- 6568760
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Vivobook Pro 15 for its overall performance, impressive screen quality, and fast processor. Many are also pleased with the battery life, ample RAM, and lightweight design. Some customers have noted concerns about the refresh rate, fan noise, and occasional lag with the GPU.
This summary was generated by AI based on customer reviews.
I thought it was nice, but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prior to about an hour ago I would have said this is a fantastic laptop, but suddenly and inexplicably the monitor doesn’t work despite the keyboard backlights being on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kerri B,
We're sorry to hear that the notebook is unable to boot and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406018936-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Still too new to rate higher...thanks!
I would recommend this to a friendGreat machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good laptop. The OLED screen is excellent although it’s a bit too reflective.
I would recommend this to a friendawsome laptop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can play triple AAA GAMES!!!plus the OLED screen is beautiful!!!!!
I would recommend this to a friendGood product, bad lease
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop. But leasing program is terrible because of the interest rate! I could’ve bought 2 of them for what I’ve paid
I would recommend this to a friendLucy's special lap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for...gives my granddaughter everything she needs
I would recommend this to a friendTHE ONE MADE BY ASUS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Computer for Business Gaming and Causal Entertainment
I would recommend this to a friend
Awesome
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good laptop, runs any games I’ve thrown at it
I would recommend this to a friendGreat laptop with a lot features for price point
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good and durable laptop. We like the AI feature very much.
I would recommend this to a friendyay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.yay it good yay i like it yay it can google things
I would recommend this to a friendPretty good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was better than what I expected especially for games
I would recommend this to a friendnoise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a loyal asus user. This is my forth asus. But it's disappointing this time. when I watch video online, da-da noise comes and goes. I shut down and restarted the laptop. It was fine for a while; then da-da noise came back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LF Wang,
We sincerely apologize for the noise issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406018936-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth the price.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only because it was on sale and I paid a fantastic price for an I7 and an RTX3050 did I buy this computer that day. For the first 5 mos. it was fine, maybe a few quirks here and there nothing too serious. In the past 2-3 weeks I have had reset it 2x after a screensaver freeze. Even after the 2 resets and it's still very slow and laggy. I have disabled the screensaver, but even when plugged in and sleep mode not on the screen will go black after a few min of inactivity and I have to power it on and off. I have gone through all the ASUS troubleshooters and read as many of their forums as I could find. I have seen a few people with the same/close to the same issues. After a factory reset the issues have all crept back in. I would not buy this machine again. It had great reviews, it appears I have gotten a bad one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jay167,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if you started experiencing stability issues. We recommend to check the BIOS verion, update if necessary. The latest BIOS version is posted at: https://www.asus.com/us/laptops/for-home/everyday-use/asus-vivobook-pro-15-oled-q533/helpdesk_bios?model2Name=Q533MJ . If problem persists, we recommend sending it in for warranty service.
A RMA number is required to send it in for service.
For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Only worth it for OLED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3050 was far too weak, felt laggy while using. Overloaded with buggy asus firmware.
No, I would not recommend this to a friendOutstanding laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with latest technology. I love this laptop!
I would recommend this to a friendEverything was great but the sound system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was great except for the speakers. They always made a popping sound when the volume was high and they were not very loud.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Phillip S,
We sincerely apologize for the speaker issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406018936-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015070/
Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was too big for my needs. I returned & got a smaller laptop. The laptop was ok otherwise
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jan L,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Having returned the device in exchange for one that meets your needs, and we hope that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2406024009-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth for the buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop specifications are good but subpar performance. Build quality is also not good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Venkatesh V,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406018936-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not bad not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got good deal for gamin laptop buuut laptop means laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sukhtulga E,
Thank you for sharing your comments regarding the ASUS Vivobook Pro 15 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2406018936-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Economic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent could be faster with it bandwidth preformance
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406018936-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support