Customer Ratings & Reviews
- Model:
- Q533MJ-U73050
- SKU:
- 6568760
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Vivobook Pro 15, especially its overall performance and impressive screen quality. The laptop's processor speed and battery life are also well-received. Some customers have noted concerns about the refresh rate, GPU performance, and occasional fan noise.
This summary was generated by AI based on customer reviews.
I like it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first laptop and so far I like it. I use it for general internet but I also run programs that play backup songs to practice my guitar. I run a line from the headphone jack to the cd in on my guitar amp. Big fun. The only problem is the battery seems to run down pretty fast. I only get about 1 1/2 hours. This is my first laptop so I don't know if this is normal.
I would recommend this to a friendNeeds service after one month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 2 weeks salary on this laptop to use for working from home, its one month old and the speaker is emitting a horrific static sound, constantly and at full blast so it already has to go in for service. I've spent way less on laptops and this one feels much cheaper
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Geneva L,
We sincerely apologize for the speaker issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number " N2406011242-0002" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015070/