Customer Ratings & Reviews
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- Model:
- Q423SA-U5512
- SKU:
- 6595523
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the Vivobook S 14's excellent screen quality, long battery life, and convenient portability. Positive feedback also highlights its strong performance and light weight, making it ideal for both work and travel. The ample RAM and selection of ports are also frequently praised. However, some users note that the laptop's finish is susceptible to fingerprints.
This summary was generated by AI based on customer reviews.
Happy with my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my new computer! It was easybto set up and is working peefectly as I wanted it to. It was a surprise that it wasn't touch screen enabled, but I am afjusting to that!
I would recommend this to a friendDoes great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use it for small tasks that would otherwise need me to pause something and it handles everything greatly
I would recommend this to a friendGreat entry level Copilot PC.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great PC with copilot and Windows hello built in Lightweight and long lasting battery. Wait for pricing to be around $500 before buying.
I would recommend this to a friendSudden, Big Drop in Battery Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that battery life went from an average of 14 hours, to just 4 hours very recently... after only 5 months of owning the laptop. It's possible the battery suddenly went bad, but more likely it's some software problem. The battery life was the number one feature of this laptop, and the main reason for purchasing. Have already tried lowering screen brightness, setting best power efficiency mode, removing all unnecessary startup apps, running diagnostics in MyAsus app, and BIOS/UEFI diagnostics but nothing fixes it. Until this is fixed, I cannot recommend this laptop or brand to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VRai,
We sincerely apologize for the battery life issue you're experiencing with the ASUS Vivobook S 14 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015968-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
ASUS Laptop purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He)o,This ASUS was perfect for the the price and performance, alsi upgraded my membership, for future purchases, staff was helpful and informative. Thank you !!
I would recommend this to a friendVery happy with new laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Touchpad is better than my former laptop but still not as good as a Mac but I am a PC person, More accurate so far would be 4 1/2 stars
I would recommend this to a friendGreat service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was excellent. The laptop had issues with the track pad and Bluetooth connector. We were able to tirn ot in for repairs quickly and the Geek squad kept us inforrmed throughout the process.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wayne B,
Thank you for sharing your experience. We're pleased to hear that Best Buy's customer service and the Geek Squad team provided prompt and informative support during your laptop repair. It is our hope that the device continues to function smoothly and that your experience remains positive moving forward.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2501023605-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fingerprint Magnet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was funny when the clerk said , "it is very dirty because fingerprints are all over the back and front. I said I did my best to clean it with a dry cloth. She wanted to refuse the return, but she took it anyway. I also told her that dirtiness is one of the reasons I decided not to keep it. Bought mine for $599 plus tax. It was on sale for $350 off. I might keep it if it is not a fingerprint magnet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vvu2,
Thank you for sharing your comments regarding the ASUS Vivobook S 14 Laptop. We understand that the design of the laptop didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Having returned the laptop, we hope that you were able to receive a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2501023605-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Better than I expect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife. As a student user, this laptop has a highly performance in her study.
I would recommend this to a friendExcellent choices
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is very good. I tested running EA Sports 24 and works with a good graphic quality. So, if you need a good laptop to work, this will be an excellent choice.
I would recommend this to a friendA good laptop for daily use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A compact laptop which meeting my requirements, such as sending emails, writing reports, doing calculations, etc.
I would recommend this to a friendA decent laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was on a great deal so I tried it out. Not a fan of the storage but I can work with it. Overall does what I need
I would recommend this to a friendSolid laptop at a decent price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Latest Intel midrange processors offer good performance and good battery life. Screen is very vibrant. Port selection is pretty good these days. Build quality feels solid.
I would recommend this to a friendAvg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good laptop. Not impressed by the response time even though has a good processor. would estimate the values is $100 less than sold for.
No, I would not recommend this to a friendAll good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little confusing for me just for the fact I’ve been on an iPad the last many years, but I love this laptop
I would recommend this to a friendNice Sale
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sale price. Went back to original ascof review. Ended up swapping it out for '15 asus vivobook for $100 more.
I would recommend this to a friendCoding Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for college use as it is fast. Good for coding as well as project work. If you are a full stack dev, go with ultra 7 & 32 gb ram.
I would recommend this to a friendI like this laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop from BESTBUY online. It work well and Very good display and great value for money.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great laptop. I bought this for my for school. I wish i had this myself
I would recommend this to a friendGood bang for the buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good bang for buck. Got it in a deal below $450. Can't complain
I would recommend this to a friend