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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 13 reviews

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92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-13 of 13 reviews
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and fast use for Cricut projects. No freeze ups. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cute and amazing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous hight quality. I love my laptop. It has so much memory I never have to worry about saving too many things. It's really nice

    I would recommend this to a friend
  • Cons mentioned:
    Bright display

    Rated 5 out of 5 stars

    Beautiful laptop, very worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly, I LOVE the color of this laptop. I've had it for about a month now and no problems emerged. People talked about the display lighting of the laptop being too dark, but I've never really countered any situations where this becomes a problem. Overall, I would definitely recommend it to others. (Did I mention this comes with stickers?

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint id
    Cons mentioned:
    Memory

    Rated 5 out of 5 stars

    Wise purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. It’s fast and very responsive. The fingerprint ID is great, much better than Face ID. I wish memory could be upgrade but, 8GB ram is good and I purchased an external 2TB solid state storage drive wish is wonderful. It’s perfect for me.

    I would recommend this to a friend
  • Pros mentioned:
    Dell comparison

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an upgrade compared to my old dell. Absolutely in love with this laptop! Definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable keyboard

    Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been enjoying this new computer. It’s a nice size, the keyboard is comfortable to use. Have been exploring what to learn on using it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to set up, Love

    Rated 5 out of 5 stars

    ASUS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up and use. love it. does everything that i have ask it to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time it was the best laptop for the price. I haven’t had one problem with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop works great and no problems so far, battery holds up well too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did my research for awhile before I purchased this laptop. Excellent build quality and battery life so far. The 11th generation Intel i5 is more than capable of handling anything you throw at it. Great value for the price. I love the quick startup time of less than 7 seconds.

    I would recommend this to a friend
  • Cons mentioned:
    Defective battery, Poor customer service

    Rated 1 out of 5 stars

    Do Not Purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After less than 4 months of ownership this Asus laptop stopped retaining a charge. Geek Squad ruled out the adapter and packed the laptop up to return to Asus for repair on Feb 22. I purchased a Lenova at Best Buy same day as I could not do without. Package with Asus was lost by UPS. Not Best Buy's fault but I need a refund on this laptop and no one has reached out to me to resolve this matter despite mutliple phone calls and promises that a rep from the store will do so. Please help, Best Buy, and call your customer!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Groverpointe,

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem.



      If you need more information or further assistance with our the product or other ASUS products, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Compact and Effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does exactly what I need it to do. It's fast, has a good screen size, and I have greater control of the tech while using MyASUS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy for real the best place to purchase electronics!

    I would recommend this to a friend
  • Customer reviews from https://www.asus.com

    User rating, 4 out of 5 stars with 4 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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