Customer Ratings & Reviews
- Model:
- VP28UQG
- SKU:
- 6120908
Rating by feature
- Ease of Use
Rating 4.3 out of 5 stars
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the VP28UQG monitor's picture quality, 4K resolution, and fast response time, making it excellent for gaming. Many appreciate its value for the price and the ease of setup. While some wish it had USB ports and built-in speakers, the positive feedback on picture quality and gaming performance outweighs these minor drawbacks.
This summary was generated by AI based on customer reviews.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definetly a great moniter for console but for pc i would recomend getting a better one
I would recommend this to a friendGreat gaming monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this new monitor ! Very nice and great visual experience. Recommd!
I would recommend this to a friendGreat for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use this monitor for console gaming and it’s amazing
I would recommend this to a friendEasy ti use and install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device with good value for money. Easy to install and to run
I would recommend this to a friendMy husbands favorite new toy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Husband loves it. No complaints. Will last him years!
I would recommend this to a friendNot for me.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for me because I only play my PS5 when I have time. I really do NOT see any difference between my PS5 connected to my 42 inch 4k TV or this smaller monitor that has the 4k pixels closer to each other because its size. Also, I am too busy working. If I am not doing that I watch a little TV, exercise, or take a nap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marvel5,
Thank you for reaching out to us. We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Close but some issues (Possible RMA)
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these monitors since March of this year. Just recently I have had one monitor develop a vertical green line that runs just left of center from the top to about 3/4 down the screen. I have done everything aside from taking it apart (which I shouldn't have to do with something this new). Otherwise, great monitors.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issue you're having with this model. Based on the issue you described, we would recommend that you have this device sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Rear power button is a real pain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having its power button in the back is a real pain and I returned it.
No, I would not recommend this to a friendGood Cheap 4K Monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor quality is good, not great or poor but just good. The value is great though!
I would recommend this to a friendGreat Picture Crappy Stand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great and very clear. Stand leaves monitor a bit too wobbly and limited positioning.
I would recommend this to a friendDo you want horrible picture quality? Here it is!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. I've had other Asus items in the past but this is a HUGE disappointment. The picture quality is absolutely terrible. The blacks are not even close to black. So everything is washed out. (using HDMI, and every other monitor I try looks better/normal) I tried playing around with brightness and contrast, etc, but nothing helped. I didn't set it up right away and now I've missed my window of opportunity to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UnkTob,
I'm sorry to hear that you are disappointed with the screen quality. This is not the kind of experience we want our customers to have. Have you tried to use a different set of cables? You can refer to the FAQ below. For further troubleshooting, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to offer a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1013113/
game monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased for my son as a 3rd monitor so far it has been great
I would recommend this to a friendGeek squad to the rescue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad couldn't get it to sync up with my brand new asus computer. Returned.. got the same model and still wouldnt sync.All drivers were updated as well. Returned again Caught an LG 27 inch isp 4k on sale at best buy and it works wonderfully. Youd think asus would sync with asus without a problem but not the case. Stay away from this model Hats off to the geek squad folks..they were all fantastic, more then helpful and accommodating.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the monitor was unable to sync with your computer. This is absolutely not the kind of experience we want any of our customers to have. What you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
No connection is establish between my laptop....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have dell laptop 1year old. Pretty new. I have two other HP 25 inch led monitor that I a currently using. I just purchased this new Asus 4k monitor. But the monitor doesn't recognize the signal well. Once in a while it makes the conection but 8 out of 10 it doesn't recieve signal from my dell laptop. So I had to return. It.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Arlosato,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We are terribly sorry for the troubles you've had with the device. We understand the disappointment with the device and for the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Rest assure the information provided will be passed on to our development team. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Do not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered one online and once it was delivered we discovered the picture was pixelated. Had a terrible time returning it, ordered a replacement to be delivered to the store. Arrival at the store with replacement monitor, requested it be plugged in to see if it worked. Same exact issue with a pixelated screen. We returned it immediately and purchased a different brand that a salesman recommended.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the unit being pixelated. ASUS ensures all products are manufactured with materials that comply with the industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
DisplayPort stopped working after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I left the room for about an hour and when I came back, no more screen. The HDMI port works, but not the DisplayPort input, which is a big reason I bought this monitor. First and last Asus product I ever buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your issue with the display port, this must be frustrating. Please ensure to keep your graphics driver up to date and also try a different cable. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Blasts blue light to your face.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its designed to blast people with very strong blue light whenever the feed, the computer is hibernated or turned off. Blue light has a high frequency that disrupts our melatonin production and it can lead al sort of biological failures such as carpal tunnel or even cancer. They should have made the default source disconnection light black like all other monitors.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you are not pleased with the design. This is not the kind of experience we want any of our customers to have. To reduce the blue light, this model comes with an eye care feature. Have you tried to adjust the menu settings? There are 4 levels, the higher the level, the more blue light will be reduced. Please review our manual below in chapter 3. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Manual - https://dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/VP28UQGL/ASUS_VP28UQG_QGL_English.pdf
not worth it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sub-par coloring/sharpness for a 4k monitor. expected better contrast as well
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maverick,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with the display on this model. Please attempt the steps in the FAQ below to reslove this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
LCD Monitor Troubleshooting - Picture or Text blur／Display Position or Resolution not correct／Screen color is abnormal or random jitter/Display Flickers: https://www.asus.com/support/FAQ/1013113/
Bad picture quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality out of the box was bad and even several tries I was not able to get it better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alberto, It's unfortunate to hear that the resolution was not what you expected. We really appreciate your feedback on this model as this will aid in any improvements that need to be made. For further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Display port stopped working after 5 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Monitor in Mar of 2021, today (Aug 2021) the displayport stopped functioning, tried 2 different computers and 3 different displayport cables and nothing works. Switched to a HDMI port and the monitor works fine. Disappointed that the main reason I purchased this monitor for no longer works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the display port failed to work. This is absolutely not the kind of experience we want any of our customers to have. If you wish to resolve this issue, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support