Customer Ratings & Reviews
- Model:
- ZN242GDT-08
- SKU:
- 6211917
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Zen AiO's touch screen, ease of use, performance, and sleek design. Many appreciate the fast SSD, ample storage, and excellent picture quality, along with its compact size. However, some customers find the fan noise to be excessive. The overall experience is largely positive, with many praising the value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fan noise
Failed within 10 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought things were going well, although the fan is pretty loud, and sometimes would run at high speed for a prolonged time for no apparent reason. After 10 days, the wireless network adaptor failed, and I could not tell if it was a hardware or software issue. So I returned it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Chezland,
I do understand your concern about the load noise coming from the fan. It is normal for the fan to spin at full-throttle while the laptop is under heavy load, during the initial WINDOWS setup and WINDOWS Update installation. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. It does decreases or normalizes once utilization goes down once WINDOWS setup and update completed. Malware and antivirus software running in the background can eat lots of resources and will cause the fan to spin faster , also. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
FAST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs 1G software fast no lagging, Perfect work computer!!!
I would recommend this to a friend- Cons mentioned:Fan noise
Just too Noisy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is fine, but the noise level is irritating. If it was under the desk, it might be OK, but on top of the desk, it is noisier than any computer I have ever owned.
No, I would not recommend this to a friend Malfunctioning Display, Lightly Used.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially this was an amazing machine... by far the best computer I'd ever purchased. It doesn't get used much, maybe 3-4 hours a week. It's never been moved since I brought it home. I keep up on updates and am very careful with my electronics. About 6 months ago, I turned it on and noticed a black vertical line running from the top edge of the display to the bottom. At first I thought maybe it was a window border that was somehow "stuck" open, but after repeated attempts at clearing it, I found a post online that suggested taking a screenshot of it and noting whether or not the line showed up in the screen shot to determine if it was a hardware or software issue. To my disappointment, it turns out to be a hardware issue. So now I have a lightly used $1200 malfunctioning desktop. I understand, now, all the cautions about buying an AIO unit. Very disappointing. I will likely not replace this anytime soon even though that line is going to drive me nuts. As far as the specs go, it's got great internals that can keep up with everything I'm using it for. But that line... it's just stomach-turning every time I turn it on. If and when I do replace it, I will probably have to reconsider the Asus brand after 15+ years as a customer and fan of their products.
No, I would not recommend this to a friendWouldnt recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the computer and its features but I have been having problems since I purchased it.
No, I would not recommend this to a friendBetter to avoid purchasing this item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This AiO was purchased in late OCT 2018. Within 2 weeks 'black scree'. ASUS CS correctly diagnosed the problem with the MoBo & Face Recognition, so I sent it by way of BestBuy to a repair facility in Atlanta. Returned in three weeks, with a new MoBO & Face recognition working. Within the next one week the 'black screen' appeared again. Today (DEC 2018) I am returning this to BB for credit. The worst part is I always thought highly of ASUS due to their personnel in the Anaheim area for which I was a consultant. My view of the product capability and supply chain, however, is not very good.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Ziggy,
I certainly understand your disappointment with the product and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Usually, you will do the following to resolve the no boot up or black screen issue.Try to do a power cycle a couple of times. Shut it down completely, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Please verify if the AC adapter was properly connected from the laptop to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit. If you need more information or further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Poor reliability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer had issues from day one, but were mainly attributed to Windows 10. After 18 months, it failed to turn on. Power supply was fine & found out the motherboard failed. Not wanting to spend approx. 800.00 to repair, have decided against buying another AIO computer or any products from Asus.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, and are built to lasts this is a random problem. If you need more information or further assistance with an out of warranty service for the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Broke two months after I got it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer started experiencing hardware issues two months after I bought it. Play a little bit more money and buy a Apple product.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Louis,
I do understand your disappointment and inconvenience if you started experiencing issues with the product. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If you need further assistance, please email me at [email protected] and I would be happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty