Customer Ratings & Reviews
- Model:
- ZN242GDT-08
- SKU:
- 6211917
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Zen AiO's touch screen, ease of use, performance, and sleek design. Many appreciate the fast SSD, ample storage, and excellent picture quality, along with its compact size. However, some customers find the fan noise to be excessive. The overall experience is largely positive, with many praising the value for the price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fan noise
poor quality and poor customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit from Best Buy in July 2018, I wish I had not. Within the first few months of owning the machine I had to mail it back to ASUS twice, yes twice, to have the mother board replaced both times. The first time was realitiavely easy the 2nd time I had to haggle with them to get the repair done for no charge for the shipping. This computer has a very loud fan that runs at a high rate a speed almost all of the time--this starting happening more after the 2nd motherboard was installed but ASUS claimed it was normal and would not repair it. So about two weeks ago, low and behold, the bearings on the fan are going out and of course my computer is just a couple weeks out of warranty and ASUS refuses to fix the problem. And now this morning I turned the computer on and the WIFI card is not working!!!! This machine has been nothing but a headache and poorly built from day one with poor custumer service from ASUS. It is only 13 months old but it has already become a boat anchor. If you read these reviews you will notice a couple others that have listed very similar problems to what I have exerienced. My suggestion: run away from ASUS and if you need an All In One machine purchase it from a different manufacturer. ASUS customer service: I see you have replied to a few other complaints on this page. The latest case number assigned to me was N190855213. I would welcome a reply offering to fix the fan and WIFI problems free of charge.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for taking the time to post your feedback on this model and the support received, we truly appreciate it. Firstly, we would like to extend our sincerest apologies for the troubles you've had with the device and we are terribly sorry on behalf of customer service team for not providing the best support. We understand your disappointment with the device and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory undetected defects. We understand that you've send your unit in for repairs twice before and the issue with the display was resolved. You are currently having issues with the device wireless card and fan, we are very happy to have the device repair as soon as possible under the terms that was offered to you. Regrettably, we are unable to repair the unit free of cost. We truly appreciate your feedback. If you need any assistance please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
ASUS - Zen AiO 23.8" Touch-Screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very pleased with the performance and quality of this All-in-one computer. Great options.
I would recommend this to a friend - Pros mentioned:Ease of use
Great desktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use with Windows 10 OS. The space usage layout is ideal for a small home office space.
I would recommend this to a friend - Pros mentioned:Touch screen
love asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the all in one touch screen. asus is very user friendly.glad i bought it.
I would recommend this to a friend - Pros mentioned:Design
Great Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer, good design and high-tech features for both work and entertainment.
I would recommend this to a friend - Pros mentioned:Speed
Great computer upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer far exceeds my expectations, fast, great displays, will work wonders for me
I would recommend this to a friend - Pros mentioned:Speed
Works for me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had no problems ---and that is all I expect. It is faster than my old one too!
I would recommend this to a friend - Pros mentioned:Performance
Great all around all-in-one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this computer! It’s a great computer and performs exactly as expected.
I would recommend this to a friend - Pros mentioned:Performance
Great aio
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased several of these for the home and office. Great powerful machines.
I would recommend this to a friend - Pros mentioned:Ease of use
All in one desktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend to buying this desktop. It fits all my needs and what I want to do
I would recommend this to a friend - Pros mentioned:Speed
what I wanted in a desktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and responds quickly. A big difference between laptop and this unit.
I would recommend this to a friend - Pros mentioned:Ease of use
Great for Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer for on- line gaming. It was easy to set up and is working great.
I would recommend this to a friend Fabulously easy setup and great performance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old laptop became very slow, even for email. I went into the store. At the first greeting I said "I want to kill my computer." The young man directed me to an associate who asked me a few questions. She then showed me three different solutions. She also offered me one year interest free financing. Within 20 minutes I headed toward the door with a big smile on my face and a new computer under my arm.
I would recommend this to a friend- Pros mentioned:Speed
Excellent computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the appearance,it's fast,I like the Bluetooth mouse and keyboard ,I like it.
I would recommend this to a friend - Pros mentioned:Touch screen
OMG!! STOP THE MADNESS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. The screen doesnt get filmy easily. Sleek and cool visually
I would recommend this to a friend - Pros mentioned:Speed
Easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really enjoying the speed of this computer, also it has a great camera.
I would recommend this to a friend - Pros mentioned:Speed
Fast fast PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this computer,It's way faster than any PC I ever had easy to use.
I would recommend this to a friend - Pros mentioned:Ease of use
Great desk top computer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. So much easier to and work with. Great color and easy to use
I would recommend this to a friend - Pros mentioned:Speed
Its good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is so fast i can open more than 2 tabs without freezing
I would recommend this to a friend - Pros mentioned:Performance
Great Computer GREATPrice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT ALL AROUND COMPUTER VERY FAST GREAT GAMING BEST PICK FOR THE MONEY
I would recommend this to a friend