Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- |
- SKU:
- 11333118
Customer reviews
Rating 4.6 out of 5 stars with 773 reviews
(773 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
to a friend
Rated 5 out of 5 stars
Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for school and work I love the way the keys feel, how it’s touch screen and how easy it is to use.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 5 out of 5 stars
Speedy laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So impressed with the speed. Otherwise it has been an easy transition to this machine.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 3 out of 5 stars
Whine, cooling fan rattle, and loose case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a wonderful laptop and I really love the OLED display. However, this experience is offset by noticeable electronics whine, rattling from the cooling fan area, and looseness in the bottom panel corner adjacent to the HDMI port. It is just disappointing to work in a quiet location like the library and to be able to hear the whine and rattle. I'm also dismayed that one of the corners of the bottom panel is about 0.5mm from being flush and makes a popping sound as the panel snaps in and out with the gentlest of applied pressure
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Son N,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
5 star computers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer works really good. I been recommended this computer to members of my family and friends. Work with this is very easy and fast and the storage is awesome.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 5 out of 5 stars
I recommend it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Looks great. Light weight. Good value.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 5 out of 5 stars
Awesome computer!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great user friendly computer. Can’t beat it for the price very clean
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 5 out of 5 stars
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the computer. It is all they said it was. I am very please with the purchase.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 5 out of 5 stars
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop with compatible size, with Great builtin features.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 4 out of 5 stars
good laptop for normal use
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop when you get it at a discount, and it has a good CPU, but my only problem with it is that it can't run everything I need.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 4 out of 5 stars
Good personal laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a small package. Does everything I need for a great price
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 5 out of 5 stars
Great entertainment system
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Movies, YouTube, quality viewing at it's finest. Great sound and quality build.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 5 out of 5 stars
Good computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is very dependable, unlike the other computer that I purchased (another brand) and had to return. I have had no problems with it and am able to do all the things I want to do with ease.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 5 out of 5 stars
Asus Zenbook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. High end for what it is, and decent battery.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 4 out of 5 stars
Slow on internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the computer is fine. My biggest complaints are it has a slow reaction speed when connected to Internet. The issue is not the Internet speeds and this computer is the only connected device experiencing this extremely slow doors issue.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the wireless connectivity issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015073/
Rated 3 out of 5 stars
Decent laptop, mine had problems.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good build quality, port selection, keyboard, but my laptop had performance issues that i couldn't not resolve after trying every solution in the book. The only other thing i world have liked to see is either a higher resolution screen or a higher refresh rate screen. Many laptops have both and are still OLED. Overall probably not worth $1000 but at a discounted price it is good.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carson,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Super
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast laptop and super user experience. I would recommend this laptop
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 4 out of 5 stars
Very good laptop after a year use
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop after a year use. I like a laptop doesn't lag as is was on 1st day.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 5 out of 5 stars
Affordable and quality!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop with that price tag. I use it for entertainment and school it runs smoothly when with multiple windows open and demanding software
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friendRated 4 out of 5 stars
Asus ripped iff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought from Best buy but its just 10 months abd Laptop is dead, no lights, no charging. Its just not coming up. SN sticker is also not there anymore. ASUS ripped off.
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
No, I would not recommend this to a friendRated 5 out of 5 stars
Powerful, Portable, and Great battery life
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new Asus Zenbook model appears to be an extension to the existing Zenbook 14 line-up. Aesthetics: Just like all the previous Zenbooks the build quality is fantastic. The entire laptop is metal and feels very premium. The color is called Jasper Grey which is just a darker grey color. I've noticed the darker grey does show finger prints more easily but cleans off. It has a sleek design that is both stylish and professional looking. Even with everything they stuffed into this laptop they still somehow managed to keep it thin. It weights just under 3lbs. Specs: Lets get the basic specs out of the way. 14" 1080p 16:10 OLED display Intel Core Ultra 7 processor 16gb of DDR5 RAM Intel Arc iGPU 1tb SSD drive Display: The main difference between this model and previous more expensive model is the display. These don't have the 3k OLED high refresh display but instead have a FHD OLED display, but in return lower res display you get better battery life. This laptop comes with a 14-inch FHD 60Hz 16:10 OLED display. Asus calls it a Lumina OLED display. The display is sharp and clear, with great contrast and vibrant colors. Its glossy and supports touch. It also gets bright enough to the point I dont need to set to to max brightness. I do wish they would have included a higher refresh rate but over all the display really does look stunning. I'm just happy to have a OLED display! Sound: Speakers actually sound pretty descent for how thin this thing is. You can tweak the EQ setting in the Asus app if you want but I would say they sound better than most Windows laptops I've used. Keyboard/Touch Pad: The keyboard feels responsive and is extremely easy to type on. Basically the same keyboard as the last few gens. It also has 3 levels of brightness and gets pretty bright on highest setting. A large touch pad is a must for me and this thing delivers that as well. I also like what they choose for the shortcut buttons in the F keys. Performance: The new Intel Core Ultra 7 processors are actually really good. Performance-wise I was impressed. With hyper-threading it comes out to be 16 cores! The 16GB of DDR5 RAM can handle multitasking with ease. Everything loads and responds quickly as you would expect. I noticed no lag at all. It wakes almost instantly after opening the lid and is ready to go. Doing general every day stuff like watching videos and surfing the web this laptop was completely silent. I haven't noticed any heat issues like I did with some of the previous i7 processors. The only time I heard the fans spin up is when I was initially setting it up. Outside of that its been completely silent. No wifi 7 but does comes with a Intel wifi AX211 card that supports up to wifi 6e. I ran some speed tests on my 6e wifi and sure enough it delivered gigabit speeds as expected. Battery: The battery is 75Wh. It says you can get up to 15 hours of use. I kind of balked at that when I read it but wow this thing delivers. I dont know if its the new Intel processor or because it uses an OLED display but it gets better battery life than any other Windows laptop I've ever used. It charges via USB-C. Summary: Overall this Asus Zenbook is a fantastic all-around laptop with great battery life. It is powerful, portable, and stylish. I would say if you want the better display then get the previous model but if you want better battery life get this one. Either way get a Zenbook because they are awesome laptops!
This review is from ASUS - Zenbook 14 14” FHD+ OLED Touch Laptop, Intel Core Ultra 7 - Intel Evo Edition - 16GB Memory - 1TB SSD - Jasper Gray
I would recommend this to a friend











