Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- SKU:
- 11333118
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
to a friend
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great all around laptop. The laptop has a great OLED screen and plenty of power. Best buy offers great sales prices.
I would recommend this to a friendGood laptop but wanted a little more from it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to explore what a newer Windows device was like. Unfortunately the new Intel chips are a little glitchy. However the design was nice and keyboard and port selection was also fantastic! The OLED screen was also nice but had a bit of grainy ness to it. Odd.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Billybyte,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in not excepting to purchase this laptop. Talk to a few employees, very helpful. Talked me into this laptop never been happier.
I would recommend this to a friendZENbook!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, definitely recommend it. Lightweight
I would recommend this to a friendBest laptop for students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop very useful for students best piece to buy
I would recommend this to a friendAwesome!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great! It works perfectly for me as a engineering student in college, and it holds up and has enough storage.
I would recommend this to a friendIt Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what I need it to do. I dont use it heavily.
I would recommend this to a friendExcellent product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All features have been met with all my requirements as well as office status.
I would recommend this to a friendZen moment with ASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ASUS brand! Very pleased with my new laptop. This is replacing my original ASUS from 2014. Yep, 10+ years of use deserved a repeat!
I would recommend this to a friendNew Asus laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my laptop. Works great, fast, and any questions I can always go back to Best Buy support for help.
I would recommend this to a friendGood Laptop with excellent price for return on $$
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop as open box for 400$ good value for money and works phenomenal
I would recommend this to a friendGood item!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Súper recommend! It’s so good. It’s not heavy and easy to bring everywhere. Pretty computer
I would recommend this to a friendFirst Laptop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the easiest experience here with there team! They helped me find a laptop that was exactly what I was looking for!
I would recommend this to a friendBestbuy best prices
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente service in store with the personal, and prices are always better in town and we can buy online
I would recommend this to a friendGreat Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop. Great storage and memory for the price
I would recommend this to a friendA great laptop at a decent price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop and great quality. Ultra fast refresh rate and perfect for a college student. It has alot of bells and whistles as well as a crystal clear picture.
I would recommend this to a friendGreat Gift!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched this laptop and when Best Buy announced a discounted price I bought it on Christmas Eve as a gift. The giftee remains quite pleased!
I would recommend this to a friendBest laptop I have ever owned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast easy to use laptop. Windows 11 a bit of a challenge to learn but better than Windows 10.
I would recommend this to a friendGood
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having it for a year I have seen that it is a very good computer for school.
I would recommend this to a friendOLED Asus Zenbook Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek design and gorgeous OLED screen with deep black levels. Battery life is also very impressive. The missing star is for the small chip mark to the right side of the keyboard
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support