Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- |
- SKU:
- 6568761
Customer reviews
Rating 4.6 out of 5 stars with 769 reviews
(769 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
video - colors - screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice colors and screen. Keyboard is a little strange (big letters) after working on normal keyboards. So far it is work well and overall size is great for moving around and travel.
I would recommend this to a friendRated 5 out of 5 stars
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best a never used before. It’s a excellent laptop
I would recommend this to a friend- Pros mentioned:Battery life
Rated 5 out of 5 stars
Solid laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for both school and gaming (nice battery life).
I would recommend this to a friend Rated 5 out of 5 stars
Great product for the price!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You just can’t buy a better mid level laptop for less! Very satisfied with the product so far. Wish they still had the same sale on now. I’d buy one for my GF.
I would recommend this to a friend- Pros mentioned:Battery life, Processor speed, Screen quality
Rated 5 out of 5 stars
Powerful, Portable, and Great battery life
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new Asus Zenbook model appears to be an extension to the existing Zenbook 14 line-up. Aesthetics: Just like all the previous Zenbooks the build quality is fantastic. The entire laptop is metal and feels very premium. The color is called Jasper Grey which is just a darker grey color. I've noticed the darker grey does show finger prints more easily but cleans off. It has a sleek design that is both stylish and professional looking. Even with everything they stuffed into this laptop they still somehow managed to keep it thin. It weights just under 3lbs. Specs: Lets get the basic specs out of the way. 14" 1080p 16:10 OLED display Intel Core Ultra 7 processor 16gb of DDR5 RAM Intel Arc iGPU 1tb SSD drive Display: The main difference between this model and previous more expensive model is the display. These don't have the 3k OLED high refresh display but instead have a FHD OLED display, but in return lower res display you get better battery life. This laptop comes with a 14-inch FHD 60Hz 16:10 OLED display. Asus calls it a Lumina OLED display. The display is sharp and clear, with great contrast and vibrant colors. Its glossy and supports touch. It also gets bright enough to the point I dont need to set to to max brightness. I do wish they would have included a higher refresh rate but over all the display really does look stunning. I'm just happy to have a OLED display! Sound: Speakers actually sound pretty descent for how thin this thing is. You can tweak the EQ setting in the Asus app if you want but I would say they sound better than most Windows laptops I've used. Keyboard/Touch Pad: The keyboard feels responsive and is extremely easy to type on. Basically the same keyboard as the last few gens. It also has 3 levels of brightness and gets pretty bright on highest setting. A large touch pad is a must for me and this thing delivers that as well. I also like what they choose for the shortcut buttons in the F keys. Performance: The new Intel Core Ultra 7 processors are actually really good. Performance-wise I was impressed. With hyper-threading it comes out to be 16 cores! The 16GB of DDR5 RAM can handle multitasking with ease. Everything loads and responds quickly as you would expect. I noticed no lag at all. It wakes almost instantly after opening the lid and is ready to go. Doing general every day stuff like watching videos and surfing the web this laptop was completely silent. I haven't noticed any heat issues like I did with some of the previous i7 processors. The only time I heard the fans spin up is when I was initially setting it up. Outside of that its been completely silent. No wifi 7 but does comes with a Intel wifi AX211 card that supports up to wifi 6e. I ran some speed tests on my 6e wifi and sure enough it delivered gigabit speeds as expected. Battery: The battery is 75Wh. It says you can get up to 15 hours of use. I kind of balked at that when I read it but wow this thing delivers. I dont know if its the new Intel processor or because it uses an OLED display but it gets better battery life than any other Windows laptop I've ever used. It charges via USB-C. Summary: Overall this Asus Zenbook is a fantastic all-around laptop with great battery life. It is powerful, portable, and stylish. I would say if you want the better display then get the previous model but if you want better battery life get this one. Either way get a Zenbook because they are awesome laptops!
I would recommend this to a friend - Pros mentioned:Weight
Rated 1 out of 5 stars
Unstable and runs hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchased this initially as an open box, but after some stability and WiFi problems I decided to exchange it for a new one. I got the new one home, and the setup went significantly better. I got through the initial setup, ran system and windows updates, Updated the Bios, and began installing my applications. While using AC power everything appeared to be good, however when I switched to Battery power it began experiencing the same problems as the open box. It locked up solid to the point that the curser wouldn't even move across the screen. I had to hard boot the laptop to get it to be usable again. Once again when it booted up wifi would be detected but wouldn't connect. This would eventually connect once left to idle for ~1-2 minutes. I reached out to support using the My Asus app and while chatting with Asus support the laptop crashed again (no curser movement, clock stopped, just a complete crash). I tried to reconnect to chat after rebooting and couldn't get through. Asus did send an email with a phone number and case number, however when calling it sounded like they would pickup, but nobody was there. I sat that way for over 10 min until the call was ended. I love the style, the size, and how light this computer is, however with the stability problems I don't think this is a very practical computer for most people.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MattD,
Thank you for reaching out.
We do understand your disappointment with the laptop's stability issue and your concern about thermal issues. It is normal for laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy, like running resource-intensive applications, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While running resource-intensive application, please ensure no other resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. About the stability issue you are experiencing, please do a Cloud Recovery, as a last resort, since Windows, drivers, BIOS and applications are updated. For helpful tips on how to run Cloud Recovery, please visit our Product Support page at:  https://www.asus.com/support/cloud-recovery/ .
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
5 Star Deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is just awesome. It has facial recognition software that allows you to use your face as the password. Super vibrant colors on the OLED display. The touchscreen interface works flawlessly. I could not recommend this product nany more at the price point.
I would recommend this to a friend- Pros mentioned:Processor speed
Rated 5 out of 5 stars
GREAT Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent display and speed! Exceeds all of our expectations!
I would recommend this to a friend Rated 5 out of 5 stars
Laptop Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent graphics and design. Help from Best Buy was outstanding and very knowledgeable when answering our questions and needs.
I would recommend this to a friendRated 4 out of 5 stars
Good choice - especially if purchased on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good display, but cannot over ride Asus color profile presets. OLED display offers perfect black levels, and hardware does a great job on everyday tasks. Do not expect gaming performance, except on undemanding games. Keyboard has a good action, and track pad is responsive. Sound is adequate, and what can be expected from tiny laptop speakers.
I would recommend this to a friendRated 5 out of 5 stars
ZENbook!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, definitely recommend it. Lightweight
I would recommend this to a friendRated 5 out of 5 stars
Best laptop for students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop very useful for students best piece to buy
I would recommend this to a friendRated 2 out of 5 stars
It had potential, until it didn’t
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, it worked like a charm. But, unfortunately, it crashed right before my warranty expired and I couldn’t retrieve the information I needed to send it to Asus. So, in almost a year’s time, my work computer that I used for authoring and editing services, was out of commission.
No, I would not recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding performance and value. Highly recommended.
I would recommend this to a friend Rated 5 out of 5 stars
Thank you !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got an excellent attention from the guy who gave me all the information about the laptop I bought. I extremely recommend either the guy (sorry, I forgot his name) and the store. Way to go guys. Keep the good job up!
I would recommend this to a friendRated 5 out of 5 stars
Exactly what we needed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter to start college this fall. It's just what we needed for the job. No more, no less.
I would recommend this to a friend- Pros mentioned:Processor speed
Rated 5 out of 5 stars
My computer ❤️
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is sleek and fast just love the product overall.
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
Good Zenbook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek look, portable, seems to be keeping up with everything i need so far.
I would recommend this to a friend Rated 5 out of 5 stars
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great all around laptop. The laptop has a great OLED screen and plenty of power. Best buy offers great sales prices.
I would recommend this to a friendRated 5 out of 5 stars
Lap top purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful store and beautiful customer service people working there! I had a great time talking to customer service representative and he sold me on a lap top for my son and ran my credit
I would recommend this to a friend











