Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- SKU:
- 6568761
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
A Nice High Quality Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We actually returned this laptop in favor for a 15" Asus, but this one was very nice, powerful, had a clear OLED touch.
I would recommend this to a friendLaptop review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Zenbook 14 OLED 14" WUXGA touch Laptop with intel Core Ultra 7 is amazing. small enough to carry any where I go and powerful enough to meet all of my business and personal needs. Highly recommend this computer!!
I would recommend this to a friendsharyn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took it back because it did have the room I wanted. It was good otherwise.
I would recommend this to a friendBeware: Sudden Slowdown HDM Fail, No Intl Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before I made the purchase, I read a review by "fozzy" about sudden system slowdown. Still I went ahead and bought based on the many other positive reviews. Sadly, a week or two after I set up the laptop, I experienced the sudden slowdown described by "fozzy." After shutdown and reboot, the laptop seemed to return to normal. Then a couple of days later, I experienced another random, sudden slowdown (CPU running at 300MHz only). The fan also turned on and ran at high speed. Once again, a shutdown and reboot did the trick. But sadly, in the days to come, I would experience 2-3 more sudden slowdowns. Because it was so random, not triggered by any activities in particular, I wonder what if it slows down while I am giving an important presentation? Yesterday, after another sudden slowdown, the HDMI failed. I tried video output through USB-C (which used to work fine), that also failed. On the bright side, this may help diagnose the problems, likely a hardware issue. I am currently working in Hong Kong, and will be here for a few months. I called ASUS support here this morning, only to find out that the warranty is US-based, no International Warranty (unlike another ASUS laptop I bought a few years ago, though I ended up returning it). How sad and disappoint?!!! So beware, I think there is a quality control issue with this laptop! I wish I can return it, but it is too late! ASUS owes me a new functional machine! Honestly, I am losing faith with ASUS, and am very disappointed with the lack of international support. So beware. I would not recommend this laptop even if when it goes on sale.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kin514,
We do understand your disappointment if you are experiencing performance issue and auto-shutdown with the laptop.
In order to resolve the issues, please check if Windows has the most current updates. Keeping Windows, drivers and BIOS updated will maintain optimum system stability and performance. If the unit is running with an older BIOS version, please update it, latest version is available at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-14-oled-q425/helpdesk_bios?model2Name=Q425MA. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Laptop review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weigh good laptop. Good camera and microphone for video calls.
I would recommend this to a friendSoftware not upto mark
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is really bad, 1. I had todo lots of hacks to make sure audio drivers work when it haywire 2. Bitlocker got into weird state had wiped of my content 3. Saving browser sessions doesnt work sometimes, still need to play to fix it I dont have issue with performance of laptop it is good. But, for non professionals these issues would be hard to live with
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vishwanath P,
We sincerely apologize for the issues you've faced with the ASUS Zenbook and for the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with us a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2404011008-0024" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Perfect little laptop
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super convenient laptop. Very responsive. Audio stopped working for a bit but was updated within the day
I would recommend this to a friendhiccups with black screens ...???
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected more and am having many black screen moments ... not sure why and probably have to take it in to get looked at. Haven't had it more than a month :(
I would recommend this to a friendLaptop is good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fastest delivery go the product with in 1 day. Package is good.
I would recommend this to a friendEnough power for social media
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the wife and it's been running strong. It's mostly used for Facebook and email.
I would recommend this to a friendLightweight but small screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a good computer, but the small screen size didn't really work for me. Very light and portable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmGood,
Thank you for sharing your comments regarding the ASUS Zenbook 14. We understand that the design of the screen didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404011008-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop for grandson
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop for my grandson for college. He likes the model . He said it works great.
I would recommend this to a friendRight size, right price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for everyday use. Just the right product for my needs
I would recommend this to a friendHighly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product that exceeds expectations. Got it on sale too for a great price. Highly recommend
I would recommend this to a friendVery Difficult to Maintain Use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated to set up, then after several updates over the year it has become every increasingly difficult to maintain use. Now access any services is unavailable. Very disappointed its so difficult to use new laptop technology, even though I have been using laptops at work and home for decades.
No, I would not recommend this to a friendOperational
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It still working, and have not had any issues yet to happen.
I would recommend this to a friend16GB memory
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am loving this laptop so far. Perfect size for me and I am very happy with the 16GB of memory.
I would recommend this to a friendLaptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop has been perfect for my daughter in college. Would definitely purchase again.
I would recommend this to a friendGreat laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! My son loves it and he said it was easy to set up and use. Loves that it is a touch screen.
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product and great support by best buy. great geek squad
I would recommend this to a friend