Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- SKU:
- 6568761
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
Don’t buy this!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely dead and needs a new mother board after 9 months with no gaming or anything other than college course use. The store tells me it costs $80 just to send it in to see what’s wrong and that they don’t fix it there.
No, I would not recommend this to a friendBroke after two weeks and warranty isn't honored
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is fine and fast when working, but the screen randomly turns off. It's clearly a hardware issue, and it came like this when I bought it. It was open box at Best Buy, and they assured me the warranty would still be valid. However, they told me to go to Asus for repair, and Asus tells me to go to Best Buy. It's an endless loop with no way out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KyleM,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if the open box laptop you purchased from your seller broke after two weeks of usage and warranty is not being honored. Since open-box laptops are considered used or pre-owned, they are not eligible for a full manufacturer's warranty. Typically, we(ASUS) provide a 90-day warranty for open box products. If you need more information or further assistance with the warranty for this open box product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Problem with laptop asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately my new Asus laptop does not work good. After opening some apps hanging...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fatemeh F,
We sincerely apologize for the performance issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
Horrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this brand new, Ive had it less then two months and only used it a few times. Now its running slow, taking twenty minutes to boot up. I have to restart it several times and each time is taking five minutes. I wish i had purchased extended coverage agreement, but i didn't think I would need it since I only use it for school work. I would not recommend this product at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AllanV,
We sincerely apologize for the system performance issues you're experiencing with the notebook and for the inconvenience this have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number " N2501029076-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Cons mentioned:Speakers
ASUS zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the speakers . Not as bright as advertised.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Abe77,
We sincerely apologize for the speaker issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021960-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1015070/
Don't Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop overheats alot and battery life is terrible.
No, I would not recommend this to a friend- Pros mentioned:Battery life
Sleek, Powerful, and Ultraportable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, ultraportable, spectacular, loaded. These are just a few words to describe the Asus Q425M. This laptop is as good as any mid-level laptop out there. At least it’s priced like one. With all of the features I would expect this to be as expensive as the top tier brands. I’ve been using it for a couple of weeks now as my main laptop and I’m impressed. I’ve been throwing multiple tabs being open while running excel spreadsheets and word documents. I’ve had camera streams running simultaneously while watching something on YouTube. It can handle a lot to say it’s a smaller laptop. For me, 14 inches is a sweet spot. 13 inches is too small and 15-16 is too big. Carrying this laptop is a breeze because of how light it and slim it is. That is one of the first things I noticed so no complaints in that department. Also, it does not leave fingerprints all over. I can barely see any and I’ve been using it everyday. Battery life has been excellent so far. I can tell, as with any computer, that when I have the display brightness setting high, the battery life decreases. It’s such a beautiful screen when the brightness is high because of the OLED screen. Especially watching videos. I ended up just changing the power settings for the screen brightness to be at full level when it is plugged in. 1 TB of storage included along with 16GB of ram should be enough for home use. I’m not sure what level of Intel processor an ultra 7 is but like I said earlier this thing is a beast. There’s two USB-C thunderbolt ports for charging and inputs. They are both on the right side. I would have like one on each side but this still works for me. There’s a usb-a port on the left side as well. This thing is so slim I wonder how they made this work. There’s also an hdmi port and headphone jack on the right side. The front facing camera is surprisingly clear. A lot of manufacturers like to minimize the quality of this camera to make other components better but I feel like they did a great job. Not grainy at all. I attended a couple of Zoom meetings and everything was perfect. I know this may not be as popular as the other top brands but it will deliver the same quality and a lesser price. You will not be disappointed!
I would recommend this to a friend No Audio. After Repair, Same Issue
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give zero stars. Audio stopped working. Laptop was returned to Asus for repair. They said they replaced the motherboard and repaired laptop had the same problem less than 24hrs after it was returned. Very frustrating. Disappointed with purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ricko,
We're sorry to hear that the audio on the laptop is still not working after repairs and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501029076-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/
Faulty Battery, Repairs do not help
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant battery issues, already sent to asus for repairs and the computer itself still has issues. Was a nice laptop for school when it worked, but at this price point with the amount of issues it faces, I would heavily recommend staying away. Laptop no longer works when not connected to power, completely defeating the purpose of the laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Traneh,
We sincerely apologize for the battery issues you've faced with the laptop and for the inconvenience this has caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number " N2501029076-0004" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Died after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely died after 2 months of lite use. No power / no lights/ no nothing. Spoke to Asus and the best they would do is take it back for review and repair. They said that would take about 2 weeks. I was disappointed that they didn't offer to replace and not impressed with their willingness to stand behind their product. Last Asus for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeopcon,
We're sorry to hear that the notebook is unable to power on and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Based on the issue explained, repairing the device is the most effective method of resolving the issue. Repairs typically take 7-10 business days, not including weekends or shipping time.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, email us at customerloyalty@asus.com and include the case number "N2404040409-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality, Weight
Asus Zenbook - Fast, Lightweight, Fun, Touch PC
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Asus Zenbook 14" will get a lot of use from me, as it is high quality, lightweight (portable), and fast. I'm normally a MacBook user (because of IOS Development needs) but for everyday computing and Android development, this machine seems much nicer, especially with the touch display which can open to 180 degrees (flat). The keyboard feels natural to me, I'm having zero difficulty adjusting to it and seem to be typing fast out of the box (I can hear the keystrokes, it's nice having audio feedback). I *love* that the keyboard by default gives me function keys that work like function keys (my other PC requires me to press Fn to use a Function key, which is F1-F12). The "FHD" display on this Asus Zenbook seems to get better than the 1920x1080 resolution usually associated with the term FHD, I'm seeing a default resolution of 1920x1200 which does significantly improve the image quality. To be honest, I cannot tell the difference between this display and the WQHD display on my desktop PC in terms of things like smooth fonts. The memory and storage meet my needs, as I will not use a computer with less than 16GB memory [as a developer, who uses virtual machines, I tend to use a good amount of memory], and the 1TB of storage is plenty of space for how I intend to use this Zenbook. The laptop came with a free month of Xbox Game Pass Ultimate which I took advantage of (this allows you to stream games, no need to download and install them). There were initial issues synchronizing my Xbox account, but that amounted to waiting for some updates to come in before it would sign in properly. I started on a new to me 'adventure' type game, the Dolby Atmos sound on the laptop was terrific (high quality) during the game, and the Xbox controller paired over Bluetooth easily. WiFi 6E speeds are great, I was getting the full 300+Mbps that our ISP currently is giving us when measured (we may be upgrading our ISP speeds soon). Yes, for a PC Laptop, I love this one, and it's a high-quality brand name (I've purchased other computers and system boards from them for decades, separately from this one).
I would recommend this to a friend Don't buy this laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad laptop. I have had issues with audio from the beginning. I took once to BBY. However, they could not fix it. They told me to send it to ASUS. I will be without laptop for couple of weeks. More recently the video card failed. It is just out of warranty!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Venky,
We sincerely apologize for the audio and video card issues you're experiencing with the ASUS Zenbook 14 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To obtain assistance with repairing the laptop or to further investigate the problems described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lid paint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid paint wears off very quickly. For a laptop at this price, such a cheap paint choice for the lid is disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mehmet S,
We're sorry to hear that the paint is peeling off the case of the notebook and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021960-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Processor speed, Weight
Another winner from ASUS, with minor web glitches
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been buying ASUS products for a long time and have been impressed with their reliability and long life. I have a desktop computer with a 10-year-old ASUS motherboard, and it still runs great. Four years ago I began using a 15.6” ASUS ZenBook Flip 15 laptop that performed very well, but I decided that it was too heavy to carry around and was much better suited to treating it like a desktop computer. So, I replaced it with this ASUS - Zenbook 14 OLED 14” WUXGA Touch Laptop, and I am not at all disappointed. It is sturdy and solid, just like the 15.6" ZenBook, but much lighter. It is sleek-looking, has a beautiful display, and great computing power with an Intel Ultra 7 155H processor. I do not normally work with my laptops on my lap, but I like to try out new laptops this way just to see how warm they get. After an hour in my lap, this Zenbook was barely warm at all, so you could use it comfortably this way if you like. Unlike my previous ZenBook, this is not a flip model, so you cannot use it like a tablet. But guess what? Using laptops like tablets does not make much sense anyway because they are so large. If you want a tablet, buy a tablet. Windows 11 setup was a breeze, for which I suppose Microsoft should get the main credit, although the integration with the ASUS laptop was excellent. I like the way the setup software congratulated me on connecting to my new wireless 6 network, explaining its advantages. Thanks to having backed up my previous laptop to OneDrive, I was able to reinstall apps on the new Zenbook during setup. The only trouble I had with setup was registering the new laptop with ASUS. For some reason, it did not recognize my existing account and password, so I finally set up a new account through Google that allowed me to register the product. Of course the new account did not show previous ASUS products I had registered. Furthermore, the ASUS website recognized my old email id and sent a link to reset my password, but it failed. To boot, the next time I tried to login to my account on the web with my Google id, I was denied. The local MyASUS app worked fine, so I guess I will have to use it until ASUS fixes its website. This is not a big deal; I am just curious about the impenetrability of the ASUS website. I don't want to end on a negative note in this review, so I will emphasize again what a solid, beautiful laptop this is. I have owned laptops from many of the major producers, including SONY, Toshiba, Dell, Microsoft, and HP, and this laptop is as good as or better than products from all of these companies. I can recommend it without reservation.
I would recommend this to a friend Entry level computer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough power for my needs. This is a better entry level computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AJBUX,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405021960-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Processor speed
Outstanding Ultrabook Style Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am impressed by this little thing here. I was interested in a less clunky laptop for travel, and I am generally an ASUS fan as my main, hefty, high powered gaming laptop is from ASUS and I love it. From a processor standpoint, this slim ultrabook style laptop really has the power. The i7 and 16GB of RAM really pack a punch, especially when paired with the OLED screen for a great picture. The graphics power of the unit will keep you from playing a lot of high end games on intense settings however. As an alternative, if you are a Game Pass subscriber, any game using the cloud gaming feature runs great. This has been my go to for travelling, productivity, and streaming since it arrived. I am also generally not a touch screen user, but I find myself coming around a bit with this laptop. It's very responsive, and sometimes a simple tap is faster than using the trackpad would be. The battery life is also quite amazing given the power of the processor and ram. I was able to get a pretty consistent 10+ hours of use as long as I wasn't to rigorous with the streaming and gaming. For the relatively low cost on this ultrabook, I believe it is absolutely worth it.
I would recommend this to a friend Audio does not work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is defective after two months of purchase
No, I would not recommend this to a friendNever got it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says it was delievred but i never got it, still waiting for it. I even called ontrac to see what happened they told me they delievered it already...
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cam JC,
Our team regrets to learn that your product was never delivered. On behalf of ASUS and the reseller, we apologize for the inconvenience caused. To further investigate this issue, we recommend contacting the place of purchase. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products, and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2404040409-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Problem with wifi signal!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this laptop seems great. It kept dropping the wifi signal and I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike R,
We sincerely apologize for the connectivity issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405021960-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cannot Upgrade Ram !!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ram is not upgradeable. You are stuck at 16GB of RAM. I wanted this laptop to work for me, but if it's not upgradeable, then it's worthless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ITTechGuy,
Thank you for sharing your comments regarding the ASUS Zenbook 14 OLED Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404040409-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support