Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- SKU:
- 6568761
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
ASUS Zenbook with 14" OLED (Model Q425M)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight but powerful with excellent battery capacity! A very nice machine that is easy to take with you!
I would recommend this to a friendMrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my laptop and will be happen when I get 100% familiar to it.
I would recommend this to a friend- Cons mentioned:Keyboard
Keyboard and Speaker Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having issues with speaker at times, for which i have to restart, without knowing if the speaker will be fine next time. Also, there is issue with the keyboard. The @ and # are replaced by " and £, and there is jumbled keyboard output for various other input. Not Recommended. Waste of time, money, and effort. Not sure If I can exchange it, and get my project complete in time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Prakash Ghimire,
We sincerely apologize for the speaker and keyboard issue you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/#A2
[Notebook] Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/
laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good, give me gift card please, thank you, will use wisely.
I would recommend this to a friendGood laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, easy to setup, price great for specs. Would highly recommend
I would recommend this to a friendPerfect to work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a pretty pc to work :))), i have this one and i work from home.
I would recommend this to a friendPaul Vilela
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow when is connected to a docking station, then every thing is ok.
No, I would not recommend this to a friendAsus Zenbook 14 OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this computer for 2 months and the battery life is not good! I bought an Asus 2 years ago and the battery was good until the last couple of months. So, I wanted another Asus, but the battery life in this one is not good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cheryl L,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Takes an hour to "set up", with no options to skip
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had this laptop for long. In fact, I just turned it on for the first time. And yet, what feels like an hour (but is probably less than half) has already passed without me being able to use it. First of all, I was FORCED to sign in with or to create a Microsoft Account, and now I'm being forced to install a mandatory update that I had no option to put off for later, which is taking forever to download, install, and restart (though my internet is very good, so that's not the issue). And when it restarts from the update, that's basically an update within itself. I set up my previous laptop in a few minutes total, not a whole hour. I don't even care how the laptop itself performs, this stuff should not be mandatory.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KingJupiter1357,
Thank you for writing a comment for the product.
We certainly understand your disappointment and the inconvenience this may have caused if it took an hour to setup WINDOWS 11 successfully. The OS does required the laptop to have acccess to a working and stable internet connection and a Microsoft account in order to complete Windows 11 initial setup. If your internet connection has no issue, the delay may be related to the amount of OS update that is being applied to the system registry, or a network congestion or traffic from the Windows 11 update server may be causing it.
Normally, if a brand-new product was ordered and paid, WINDOWS activation process is automatic, after the initial WINDOWS setup completed and the laptop connected to the internet, since the SLC(Software License Code) is embedded in the BIOS. Entering a product key manually is not required, authentication or activation process is automatic, as mentioned. Please check with your seller if you were shipped with a brand new product,
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty