Customer Ratings & Reviews
- Model:
- Q415MA-U5512
- SKU:
- 6568759
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the Zenbook 14's vibrant screen, long battery life, and lightweight design, praising its performance for everyday tasks. However, some users cite concerns regarding the limited RAM and potential for the device to become warm during use. A few also mention a limited number of ports as a drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
my review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s a good item , works fast and really has a good picture
I would recommend this to a friend - Pros mentioned:Portability
Great for school.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable laptop for school(not gaming). I wish it had a fingerprint reader incorporated though. So far so good. Time will tell me how reliable it is. I would definitely buy again.
I would recommend this to a friend Good laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fast it’s nice for the price Gets my work done. It’s a combination of sleek and performance.
I would recommend this to a friend- Pros mentioned:Battery lifeCons mentioned:Ram
It's okayish, but buy something with more RAM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.8GB of RAM is ridiculous, especially paired with this CPU. OLED is nice, but the sub pixel layout makes things look weird at times (mostly text). Asus added software is a drag. Battery life seems pretty good, though.. when you're not out of RAM with fairly basic tasks. I mean.. c'mon. Phones come with more RAM.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Frank D,
Thank you for sharing your comments regarding the ASUS Zenbook 14. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404041952-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, economical laptop. I am not a gamer or adobe shop. This is a good laptop for Microsoft Office Suite word documents and research for school. I purchased on sale and happy. The only con is not being 2-n-1.
I would recommend this to a friend- Pros mentioned:Overall performance
Asus
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer. Deliverd fas and on time. Very exciting
I would recommend this to a friend - Pros mentioned:Overall performance
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, good value. It has been fine. Purchased out of necessity
I would recommend this to a friend Azus computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, beautiful screen colors, more than what you were looking for
I would recommend this to a friendWanted to really love this laptop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a reliable and fast laptop as work from home via telehealth and need a fast and reliable laptop for work. I also go to school full-time and this laptop the first few weeks was a Godsend. Then about the 3rd week…the microphone and video stopped responding to Google Meets, the screen would freeze when typing. When watching a video for a class…the zenbook would close all tabs and unresponsive. Two days later it turned back on and I was behind in my work, my class assignments. Needing this 7 days a week, 18 hours a day this has really frustrated me. The closest best buy is an hour away. I work until the evening and then class and no time to return this. I’m not sure what is going on with this, but if you are someone relying on their laptop for their livelihood… I can not give this the 5 stars. Im debating what to do…buy another and then send back? The set up takes awhile as i am a google gal and not microsoft. Despite downloading google…will try to update and revert back to microsoft edge each time. Google will not work effectively on this. Maybe i have a dud. Will update once i am able to actually speak with someone from support as i purchased the protection.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mindy W,
We sincerely apologize for the system performance issues you're experiencing with the Zenbook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
- Cons mentioned:Heat dissipation
Asus Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets very hot! I also wish they advised me to purchase an adaptor to plug in my mouse and printer.
I would recommend this to a friend - Pros mentioned:Overall performance
Very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work laptop broke so I went in store to find a new one. Staff was very helpful and computer works great.
I would recommend this to a friend Easy as the team made it effortlessly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy as this was my first laptop purchase Explained in layman terms as my request were very basic needs! My mother passed away so I’ve really just used it once but soon I will give it a go….
I would recommend this to a friend- Pros mentioned:Oled quality
Built Well and Fast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing build quality, a great laptop for school or other items. The OLED screen is also amazing!
I would recommend this to a friend - Pros mentioned:Oled quality
Excellent laptop features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a good combination of a quality and economical laptop. The OLED tech for the screen is superb.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Laptop!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is honestly amazing does everything I wanted it too!
I would recommend this to a friend - Cons mentioned:Noise level
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop, amazing graphics. It is super loud, sound quality is perfectly clear and so loud. I love it!
I would recommend this to a friend - Pros mentioned:Oled quality
Nice computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my wife she loves it good size very good screen she works on her Google documents and spread sheets
I would recommend this to a friend - Cons mentioned:Ram
Windows Apple PC with no Light OS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If this fits what you need get it, but it is already an obsolete product with 8gb of ram. Windows and chrome will use that much itself. So if all you do is websurf it's a good product. But spend the extra money and get something else, also Asus is shaky right now on customer support with some really bad practices. Probrably the closest you're gonna get to a windows based macbook clone though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mick,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404027834-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Highly recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for college. Perfect size and it's pretty light too.
I would recommend this to a friend - Pros mentioned:Battery life
Perfect for school
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for what we are using it for. The computer battery life is awesome.
I would recommend this to a friend