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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 348 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers express satisfaction with the Zenbook 14's vibrant screen, long battery life, and lightweight design, praising its performance for everyday tasks. However, some users cite concerns regarding the limited RAM and potential for the device to become warm during use. A few also mention a limited number of ports as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 348 reviews
  • Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Deliverd fas and on time. Very exciting

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wanted to really love this laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a reliable and fast laptop as work from home via telehealth and need a fast and reliable laptop for work. I also go to school full-time and this laptop the first few weeks was a Godsend. Then about the 3rd week…the microphone and video stopped responding to Google Meets, the screen would freeze when typing. When watching a video for a class…the zenbook would close all tabs and unresponsive. Two days later it turned back on and I was behind in my work, my class assignments. Needing this 7 days a week, 18 hours a day this has really frustrated me. The closest best buy is an hour away. I work until the evening and then class and no time to return this. I’m not sure what is going on with this, but if you are someone relying on their laptop for their livelihood… I can not give this the 5 stars. Im debating what to do…buy another and then send back? The set up takes awhile as i am a google gal and not microsoft. Despite downloading google…will try to update and revert back to microsoft edge each time. Google will not work effectively on this. Maybe i have a dud. Will update once i am able to actually speak with someone from support as i purchased the protection.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mindy W,

      We sincerely apologize for the system performance issues you're experiencing with the Zenbook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404027834-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/us/support/faq/1038855/ Asus

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Truly a BestBuy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer in general. From the materials used down to the specifications. Battery life amazing. Oled screen amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great unit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, economical laptop. I am not a gamer or adobe shop. This is a good laptop for Microsoft Office Suite word documents and research for school. I purchased on sale and happy. The only con is not being 2-n-1.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fast it’s nice for the price Gets my work done. It’s a combination of sleek and performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy as the team made it effortlessly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy as this was my first laptop purchase Explained in layman terms as my request were very basic needs! My mother passed away so I’ve really just used it once but soon I will give it a go….

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop! It is very fast and battery last about 2 days without any excessive usage. Besides web browsing and word doc.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    ASUS Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had ASUS before and I am happy with it again

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Asus Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets very hot! I also wish they advised me to purchase an adaptor to plug in my mouse and printer.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is honestly amazing does everything I wanted it too!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for college. Perfect size and it's pretty light too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little travel companion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great, lightweight computer that is perfect for travel or home use. I purchased it to replace an older, smaller Dell which could not be upgraded due to its age. So far I'm very pleased with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Built Well and Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing build quality, a great laptop for school or other items. The OLED screen is also amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect for school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what we are using it for. The computer battery life is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Ram

    Rated 2 out of 5 stars

    Please get the 16gb of ram

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved that it was so light and the display was beautiful, but with 8 gb of ram it’s not worth getting. Please get the 16gb of ram because when I was using it with 8gb of ram I had one program open and a few tabs in the Microsoft edge browser and it was using 7.0-7.45 of ram out of 16gb. Like really, when I went back to try and get the 16 gb of ram version the sale was over and I just got something else….

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the notebook. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2404041952-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    worth for money

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and worth buying it for this price...

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife she loves it good size very good screen she works on her Google documents and spread sheets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work or Student Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great basic laptop, plenty of horsepower for most office tasks. Very lightweight and looks nice. Perfect as a work computer or for a student.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this new laptop to replace an old Asus that was getting older and slow. Very pleased with this new model. Did have to call support. Had no sound. They took control on line, made some setting changes and it works great now.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. So easy to use and love the touch screen.

    I would recommend this to a friend
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