Customer Ratings & Reviews
- Model:
- UX3405CA-U9321TB
- SKU:
- 6615729
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Zenbook 14 for its overall performance, fast processor speed, and portability. Many users appreciate the outstanding battery life and lightweight design, as well as the amazing OLED screen quality. Some customers have expressed slight disappointment with the trackpad, while others noted that the laptop can run a little hot and has a 60Hz refresh rate.
This summary was generated by AI based on customer reviews.
ASUS Zenbook Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS Zenbook is fast, reliable and a great price. I like the touch screen and
I would recommend this to a friend- Pros mentioned:Processor speed
My Asus Zen Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this laptop. Very modern looking and fast processing. I would recommend this
I would recommend this to a friend Great gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is the perfect size and I love the touch screen feature. It was a great holiday gift to myself:-)
I would recommend this to a friend- Pros mentioned:Overall performance
Asus Zenbook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Asus laptop of good quality and excellent performance
I would recommend this to a friend - Pros mentioned:Processor speed
ASUS laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a good laptop with the latest processor. It does the job for what ai need.
I would recommend this to a friend - Cons mentioned:Noise level
not wat i espect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i find out the fan is very loud it make a sound not good find the bettery is not as the promis to hold the rest is ok
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnG,
Thank you for sharing your experience with the ASUS UX3405CA laptop. We're glad to hear that most aspects of the device are working well for you, but we're sorry to learn about the loud fan noise and battery performance concerns.
To help address these issues, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505019960-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Awesome slim computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, awesome computer. It’s good for everything. Wish it had a better GPU, but it’s pretty solid.
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good for asthetics along with its feature if thats what you are looking for!
I would recommend this to a friendAwesome computer, Easy set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer because my last computer got run over by a car. I bought Asus because that computer still worked after being run over. Screen cracked but still functioned. Impressive!
I would recommend this to a friendAwesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop and affordable, my daughter was very happy about it, good for college
I would recommend this to a friendAsus Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, budget friendly and very easy to use.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Heating Concern
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine overall, but heating starts quick.”Good
I would recommend this to a friend Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Super fast start. OLED screen is fun too. Very happy.
I would recommend this to a friendZenbook 14
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and long last battery life. Perfect for light gaming and productivity apps.
I would recommend this to a friendA lot of power with a keyboard that is lacking.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a home-use laptop, so the demands are entertainment and cellar tracking, but I like to also do some writing (MSWORD) with it. I was disappointed to realize that the keyboard lacks arrow keys to advance forward and back on a line. Does not need a keypad for this use, but the lack of those simple keys is difficult for one with a partially paralyzed right hand.
I would recommend this to a friendASUS Zenbook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He had great knowledge on all the laptops we looked at to help us decide which would be best for our business
I would recommend this to a friendExcellent Computer coming form Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power and ease of use ot this laptop is great. Currently transitioning back to PC since my kids are getting into gaming. The laptop has enough power for games and daily work usage.
I would recommend this to a friendDo not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m extremely disappointed with my brand new ASUS laptop. I literally just took it out of the box, and the right speaker does not work at all. Sound only comes out of the left side, which makes it frustrating and unusable for normal use. What makes this even worse is the response from Geek Squad. Instead of offering a quick replacement for a clearly defective product, they told me it would take 2–4 weeks just to check if it can be repaired. That’s completely unreasonable, especially for something that arrived broken. I rely on this laptop for school, and now I’m stuck without a proper device because of a defect that should have been caught before it was sold. Overall, this has been a very frustrating experience. A brand new laptop should work perfectly out of the box, and customers shouldn’t have to wait weeks to fix a manufacturer defect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DANIELAC,
Thank you for sharing your experience with the ASUS UX3405CA laptop. We sincerely apologize for the inconvenience you’ve encountered with the right speaker not functioning on a brand‑new device. This is not the quality of product performance we aim to provide, and we regret that your experience did not reflect our standards.
Since the laptop was purchased through Best Buy, we recommend contacting their support team to request an exchange or return for the defective unit. If the issue cannot be resolved through Best Buy, please reach out to our ASUS support team directly at https://www.asus.com/us/support/callus/ so we can further investigate the matter and provide guidance on the most appropriate resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509015349-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nice Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's thin and powerful. I like this computer a lot.
I would recommend this to a friendBroken but replaced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first package we received had a broken screen. The return process at the store was easy, and I added a few years of warranty just in case that screen is prone to breaking. So far it's been a pretty reliable laptop! 4 stars because I felt like I needed to add a warranty when I don't typically need one on my laptops.
I would recommend this to a friend