Customer Ratings & Reviews
- Model:
- Q409ZA-EVO.I5256BL
- SKU:
- 6494331
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the superb screen quality, light weight, and excellent battery life of the Zenbook 14" laptop. Positive feedback also mentions the strong performance and modern design. However, some users point out concerns regarding the soldered RAM, heat generation, and occasional fan noise. A few customers also reported issues with the speakers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Screen quality
Great laptop & perfect size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop…lightweight, long lasting battery and amazing screen!
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Heat
Ok. Good screen. Hot and fan noise with creaks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot. Fans on with external monitor. Creaks everywhere, picking up or opening. Great screen and speakers, headphone jack poor audio. Bit heavy for non 2-1
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dgginc,
We're sorry to hear that you are having overheating and creaking issues. This is not the quality of service expected from ASUS and this is absolutely not the experience we want you to have. Can you please reach out to us with your case number so we can do some investigation into this issue? We would love to have your issues resolved in a timely manner.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2205024397-0012) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed
Asus Zenbook 14"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used this laptop for several weeks and I like it a lot. It is so much easier to carry with me. The resolution is great, sound is good and I've loaded most all the things I do and it is still really fast. I even download and play PC games. I would definitely recommend this laptop.
I would recommend this to a friend - Pros mentioned:Processor speedCons mentioned:Fan noise
Fantastic screen, noisy fan
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OLED screen is beautiful, process is top-notch (supposedly but can't tell from personal experience), but fan is noisy.
I would recommend this to a friend - Pros mentioned:Screen quality
Good buy. No regrets so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good device. Great screen 10/10. Sound quality is horrible. Maybe 3/10 for sound. Got it for five hundo so great option for that. Battery last less than advertised, about 6 hours with normal youtube and movie.
I would recommend this to a friend - Pros mentioned:Screen quality
One of the best screens
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer has one of the best screens I've seen in a long time. I bought it specifically for editing and color grading photos. The higher than normal resolution is great, and the fact that its pantone calibrated is even better. 100% DCI-P3 shouldn't be under stated.
I would recommend this to a friend - Pros mentioned:Weight
Very Good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, ideal size and weight. It has been an excellent tool for my 76 year old mother.
I would recommend this to a friend - Pros mentioned:Screen quality
Holy Cow!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is fantastic. The screen is gorgeous. For $499.99, this is an absolute steal. I have no idea how Best Buy afforded to drop the price this low, but I'm glad they did.
I would recommend this to a friend - Pros mentioned:Processor speed, Screen quality
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, fast quality screen and easy to use.
I would recommend this to a friend - Cons mentioned:Fan noise
Not bad for a budget zenbook
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is not long like advertised and it's slow for roblox and its gets really hot and the fans are very loud but everything else is good.
I would recommend this to a friend - Pros mentioned:Battery life
Great screen. Great battery life.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is beautiful - OLED screen is clear and shows bright and clean. Battery life is a lot longer than what I thought it was going to be... Youtube alone is over 10hr runtime with screen on but unsure if I got a special one or what.
I would recommend this to a friend - Pros mentioned:Processor speed
Great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am very pleased with my purchase. It meets my needs and expectations. I like the display, keyboard, and the quickness. Windows 11 took a bit of getting used to, but I now feel comfortable with this. This laptop was very competitively priced. Great value.
I would recommend this to a friend - Pros mentioned:Screen quality
Mediocre for the Price
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't impressed by anything but the screen. The computer seemed to always be lagging and was not responsive at all, even after a fresh install of Windows.
No, I would not recommend this to a friend - Pros mentioned:Weight
Alround laptop
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect laptop for who loves compact light weight and stylish laptops.
I would recommend this to a friend - Pros mentioned:Processor speed
ASUS Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product meets all my expectations. Finding this gem in the outlet store for an unbelievable price makes this one of the best purchases I have made all year. The speeds of the computer and the memory are too notch.
I would recommend this to a friend - Cons mentioned:Fan noise
Good laptop for content consumption
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display is very nice for watching content such as Youtube and Netflix. However, if you decide to do anything heavy, the fans are quite loud.
I would recommend this to a friend - Pros mentioned:Screen quality
Great Travel Laptop!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just snagged this computer about a week ago. Its been great so far! Snappy, seems to be well built, and the screen is fantastic! The only gripe i have is the time it takes from pushing the power button to startup lags a bit. Otherwise I am looking forward to using this as my main travel machine.
I would recommend this to a friend - Pros mentioned:Performance
Its very good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This my first very good high quality laptop. It does not disappoint in everyday school work. Although it gets loud and the gaming aspect can be improved
I would recommend this to a friend - Pros mentioned:Screen quality
The laptop to beat this summer...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money - a very well built laptop with a gorgeous OLED screen, USB-C charging a full HDMI port and more. This will replace my Dell XPS 13 as my daily workhorse and I look forward to using the laptop on a daily basis.
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Fan noise
Good, but noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In general it is as expected, the screen is great but the fan makes too much noise. It is not compatible with Linux.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosfelipeS,
We sincerely apologize for the fan noise issue you have been experiencing with this laptop. If you are still within the return window for this device you could return it to Best Buy for a replacement or refund if the fan noise is too loud. If you are outside of the return window you could return the device to us for service under warranty. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2205024397-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support