Customer Ratings & Reviews
- Model:
- Q409ZA-EVO.I5256BL
- SKU:
- 6494331
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the superb screen quality, light weight, and excellent battery life of the Zenbook 14" laptop. Positive feedback also mentions the strong performance and modern design. However, some users point out concerns regarding the soldered RAM, heat generation, and occasional fan noise. A few customers also reported issues with the speakers.
This summary was generated by AI based on customer reviews.
My laptop.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super display. Doe's the job. Price was 250$ off. Easy-to-use.
I would recommend this to a friendASUS Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great referral from Best Buy Salesman! I would buy it again.
I would recommend this to a friendGreat unless compared with 4K OLED display.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good machine but unfortunately in comparison with my other HP Spectre OLED 4K it falls short. However, if you can live with only 2.8K it would be a great machine.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pilgrim2020,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2205024397-0006) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth it it’s good for school and has good graphics.
I would recommend this to a friendNumber 3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace the first two. The first one had a blown speaker. The second on went blank. So far so good on the third one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thirdone,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you had with the unit having speaker and power issues. In the future, please do not hesitate to reach out to us. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super smooth laptop and also the display is beautiful
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is awsome and i am enjoying using this laptop.
I would recommend this to a friendGreat for the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the OLED screen! It works great for my needs.
I would recommend this to a friendTake out the plan when you buy ANYTHING!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First computer same model died after 4 months, second one I'm holding my breath. Take out the insurance plan or you will be doomed!!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobinT,
We sincerely apologize for the poor experience you had with your first laptop of this model which stopped working. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. If you run into a similar issue in the future where the laptop cannot boot please try the steps in the FAQ linked below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2205024397-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had everything needed except a touch screen. Took it back to get one that had the touch screen as we had initially requested.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deana,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you had to return it. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2205024397-0014) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far has performed well and no intteruptions or weird glitches have slowed anything down for me
I would recommend this to a friend - Pros mentioned:Performance
Amazing Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST LAPTOP SCREEN EVER. OLED really brings out the colors while keeping the blacks extremely accurate. Starts up incredibly fast and runs incredibly smooth.
I would recommend this to a friend Just 1 usb outlet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just have 1 usb outlet, the mouse sometimes stucks ( going crazy ). Good thing looks good and it is a computer lol
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pat22,
We're sorry to hear that you are having issues with your Touchpad. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Touchpad Driver? Please follow the steps in the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2205024397-0007) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042539/
GREAT DISPLAY!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I was just reviewing the display it would be 5 stars on its own. OLED Display is beautiful and honestly the cherry on top of a really solid laptop, An OLED laptop under 600 is really good deal. The only thing tha weighs this PC down is the slightly above average battery. I get about 5-6 hours of screen on time with video streaming. Overall would buy again.
I would recommend this to a friendlooks good but functions w/major annoyances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's not great. where to begin. poor audio speakers, terrible & i mean terrible battery life. the trackpad calculator is unnecessary and you will turn it on countless times when you have no desire too. has trouble running firefox and photoshop at the same time. and well plus it's a win 11 machine which is enough said. i wish i bought a mac.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cahil,
We do understand your disappointment with the product and the inconvenience this may have caused.
The internal speakers are decent they utilizes Dobly Atmos ausio technology. For better listening pleasure, we recommend using a headset or external speaker system. The numberpad can always be disable if not needed, please allow some time to get use to it. Firefox does work, please ensure Windows is up to date. Photoshop will not run well due to hardware limitations.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Little laptop goes anywhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's small but suits my needs. When I figure out to remove styles it will be perfect
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mlb1288,
Thank you for sharing your feedback on this model. Is there anything we could do to improve your experience with this product? We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed
Nick C
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying the speed this lap top has . My last 14 yr old was just about cooked . I like how crystal clear the picture is .
I would recommend this to a friend Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not perform to what was explained to me while at the store
No, I would not recommend this to a friend- Pros mentioned:Screen quality
asus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its pretty good nice screen pretty fast battery is decen t
I would recommend this to a friend Laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my Grandchild going off to college, the hard drive died after one year of using. Had to buy a new laptop a few months ago, as it was not cost effective to get repaired.
No, I would not recommend this to a friend