Customer Ratings & Reviews
- Model:
- Q409ZA-EVO.I5256BL
- SKU:
- 6494331
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the superb screen quality, light weight, and excellent battery life of the Zenbook 14" laptop. Positive feedback also mentions the strong performance and modern design. However, some users point out concerns regarding the soldered RAM, heat generation, and occasional fan noise. A few customers also reported issues with the speakers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Processor speed
Good Asus laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value Asus for a work laptop replacement. I use it for web-based services mostly and it functions as I need it.
I would recommend this to a friend My first laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All mt frustration is because I never receive a manual or basic info.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MBTVMOUNT,
We are sorry to hear that you did not received a manual. Please click on the link below to have full acess to the maual list. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Manual: https://www.asus.com/us/laptops/for-home/zenbook/zenbook-14-oled-q409-12th-gen-intel/helpdesk_manual/?model2Name=Zenbook-14-OLED-Q409-12th-Gen-Intel
Broke shortly after purchasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good laptop, hinge broke and snapped the screen after like 1 month of use
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ctc514,
We are truly sorry to hear that your laptop's hinge broke shortly after your purchase. Please allow us the opportunity to make your experience with ASUS a better one. We recommend getting the device sent to us so it can be repaired. Depending on the warranty terms of your specific device it could be repaired under warranty, however physical damage is not covered by the standard warranty. We do value your feedback and take negative customer service experiences very seriously. We stand behind our products and we will use your feedback to aid in improving our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide your case number "N2205024397-0009" for reference. We will do our best to provide a quick resolution to your case. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Ram
Not so great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ram Memory NOT upgrade not possible due design Ram chip is embedded in motherboard and soldered Power button is flakey need to pressed more than once to turn on laptop Mouse pad numeric feature is also questionable Battery life is also no where near what it should be
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rh82tx,
We're sorry to hear about the unfortunate experiences you're having with this model. Rest assured we will pass this information to our team for a review. As it regards to the battery life, we would recommend that you attempt the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the short battery life problem: https://www.asus.com/support/FAQ/1043914/
- Pros mentioned:Processor speed
No more frustration
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy to find a computer that is fast and works with my military email.
I would recommend this to a friend Never Get Open-box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I got this openbox and were really excited. Quickly I realized that Windows wasn't activated and could not find anyway to fix it. Brought it in to GeekSquad and they were great. They spent hours on it and determined there was an issue with the motherboard. I hate to leave a review like this, but it is totally unacceptable that something with that severe of a fault made it to openbox. Was really excited for this laptop, but naturally there were no more in stock after we returned the openbox one.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MartinaJ,
We appreciate you sharing your feedback on this model. It's unfortunate that this model stopped working and that you had to return it., this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206003226-0032) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Lenovo yoga 6
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motherboard took a crap after two years. Also doesn’t hold charge.
No, I would not recommend this to a friendNo sound, overheating and booting issues.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really disappointed with this laptop. I purchased it less than a year ago and the sound has already stopped working due to a BIOS malfunction. It's overheating and it's taking so much time to boot. I've searched online for a solution, but it seems like there's no quick fix for this issue. And I'm not the only person with this issue. It's really frustrating to spend money on a device from ASUS that doesn't even last a year without major malfunctions. I wouldn't recommend this laptop to anyone. I live in Venezuela and it's really difficult for me to return this item or to take it to a technician to get it fixed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosL,
We do understand your concern about the sound stopping to work after a BIOS update, slow boot up time and the thermal issue.
To resolve the audio problem and slow boot up time, please load default settings in the BIOS setup page and update the audio driver. Also check if Windows is up to date. By keeping Windows and drivers up to date, this will maintain optimum system stability and performance. In regards to the overheating issue, this is normal on laptop having the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. Also, please ensure no resource hungry applications are running in the background since this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
If you don't understand how to optimized it, no
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time using it wasn't working correctly, luckily my husband knows about this stuff and make it work by deleting some files that came with that were making the computer work really slowly and bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Catalina,
We regret to learn that you are experiencing performance issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ, below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206040837-0013)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
sad little machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months in doesn't want to turn on anymore.. :( It was nice for the first few months, but i did expect it to last for a year or two, maybe 4 years. Maybe it can be repaired......
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to learn that your device is not powering on . We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206040837-0017 )
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1014276/
Not an excellent product.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an excellent product. The mouse did not work after one year warranty period.
No, I would not recommend this to a friendTOTAL JUNK!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop broke 4 times in one year until it was failed to be repaired!!! It spent more time in repair shop that I used it! Very poor reliability! It comes with miserable SSD volume that must be upgraded for ANY kind of usage.
No, I would not recommend this to a friendGood value and but marred by a bad trackpad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean I hate this freaking trackpad. goes from not registering input to over sensitive. My wife agrees on this. DO NOT WANT
No, I would not recommend this to a friendNo sound and there is currently no fix.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost all sound, troubleshooting lead nowhere. Checked online and it was a common issue. Removing and reinstalling drivers did not help. Currently reinstalling windows…
I would recommend this to a friendGreat computer with broken USB port
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about this computer especially at this price point. However, mine came with the USB A type port not working. Tried calling ASUS and bringing it to Geeksquad but they could not solve the problem. Will be returning it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tiago,
We're sorry to hear about the unfortunate experience your USB port and that you had to return it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. We do value our customers and take negative customer service experience very seriously.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206040837-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Not Price Worthy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good option. Camera doesnt work well and mouse touch also not working. Would you suggest to go for some other model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gowtham R,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
In the following FAQs, we recommend following the steps for troubleshooting both the camera and touchpad issues. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206040837-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/109836/
https://www.asus.com/support/FAQ/1042539/
I was sent a second hand product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sent a second hand product the laptop box had already been opened and the laptop sleeve that was supposed to come in the box was removed (probably by the previous owner) I would have returned it sooner but I need the laptop for a trip I was taking and I received it the day I was leaving Luckily the laptop worked fine but it was obvious it had been cleaned and wiped before being resold. Overall this should have been a 5 star review but it being second hand killed it for me
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear KinoW,
We certainly understand your disappointment with the quality of the product you received and the inconvenience this may have caused.
Normally, sales related issues are resolved by the seller if a brand-new product was ordered and paid, and a used item was delivered to you.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: https://www.asus.com/us/support/Article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
WiFi stability issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi drops frequently despite good signal strength and other devices have no problems. Will return if not solved waiting return period.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear itsamemario,
We are sorry to hear about the connection issues you are having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/us/support/FAQ/1015073/
- Cons mentioned:Heat
Runs hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fine besides the fact that it got extremely hot
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer ,
We regret to learn that you are experiencing overheating issues , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206003226-0044 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Great laptop bad battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. One key problem dude to screen OLED not very long battery life. Also using cord to make sure ive got power.
I would recommend this to a friend