Customer Ratings & Reviews
- Model:
- Q409ZA-EVO.I5256BL
- SKU:
- 6494331
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the superb screen quality, light weight, and excellent battery life of the Zenbook 14" laptop. Positive feedback also mentions the strong performance and modern design. However, some users point out concerns regarding the soldered RAM, heat generation, and occasional fan noise. A few customers also reported issues with the speakers.
This summary was generated by AI based on customer reviews.
Lookup Sound/ Audio Driver issues!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Audio Driver stopped working after 1 week!!! Look this issue up and it is very common! I tried all the troubleshooting videos and could not fix the issue. I returned it and will be going back to macbookair.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear that you returned the unit because of the sound. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. If you have any concerns about another model, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
DO NOT BUY THIS
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible computer. 8 months after I bought it (which was in January) the volume stopped working. Now it does not always come on. The screen brightness keys don’t always work. I would recommend this laptop. It was very expensive and not worth the money AT ALL.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamie M,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2206003226-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1014276/
Lemon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks post purchase. Touchpad not always responding. Battery drains fast and today, with adapter plugged in, won’t power on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EC01,
We're sorry to hear about the issues you're having with your touchpad and battery on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve these issues. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042539/#:~:text=chapter%20for%20troubleshooting.-,ASUS%20Precision%20Touchpad,or%20not%20after%20enabling%20it.
https://www.asus.com/us/support/FAQ/1012793/
Unreliable and doesn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could like this laptop, but it never turns on when I want it to. It's okay when it works, but I would expect a brand new laptop to turn on with no issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear jenuri,
We sincerely apologize for the power issue you are experiencing with this laptop. This is definitely not the kind of quality to expect from ASUS and we can assure you that this is not the norm. Please attempt the steps in the FAQ linked below to troubleshoot the issue. We value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2206003226-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/#:~:text=Press%20and%20hold%20the%20Power,try%20to%20restart%20your%20laptop.
- Pros mentioned:Battery life, Processor speedCons mentioned:Ram
Ultramobile Beauty
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Generally small laptops are a bit of a mixed bag in terms of capability, construction and quality, all of which is somewhat sacrificed in the face of convenience of the smaller form factor while still carrying a premium price tag. Asus with their Zenbook line has always shied away from this perception, consistently presenting a well built small form factor laptop with premium hardware and excellent battery life. So lets break it down. When unpackaging the laptop, simply by opening the box, Asus has developed a small cardboard lift that presents the laptop to you like a gift as you raise the lid. It's a small but noticeable touch that gives you a sense of welcome to your new piece of technology. The laptop itself is shrouded in plastic and has a few stickers on it touting the quality of the display specifically due to it being an OLED. Outside of that there's a small amount of printed documentation in the box, and of course the USB-C charger hidden under a flap on the side. When removed you're really hit by the quality of the construction, smooth to the touch with reasonable heft, though nothing obscene for the size of the machine (it's only 3 lbs). The action of the hinge for the screen is smooth as expected. One thing that is noticeable, however, is that Asus has chosen to go with a plastic shell. This was likely to save weight, so I cannot entirely fault them for the choice, the plastic they did use does not feel low quality, there's no gapping or creaking and the laptop itself has almost no flex. On bootup, you're immediately hit by just how beautiful the screen is, vibrant and colorful, it's everything that the stickers and documentation proclaims that it is. At 14", the extremely high resolution (2880x1800) presents an image that is unparalleled, even if you have to use the scale slider in Windows 11 to make everything legible. The initial setup of Windows 11 is straightforward, with the only addition being the warranty registration from Asus themselves. The same goes for the bloat on the laptop, it's minimal, mostly consisting of warranty and update tracking software. Moving to a discussion of the capabilities of the laptop, it is worth noting that it ships with a 12th gen i5 which while not top of the line, is appropriate for a small form factor laptop with battery life in mind, this is paired with LPDDR5 for additional capability and of course an nVME SSD. All of these components come together to give you a well performing machine. The graphics are Intel's current generation on-chip graphics but capable of a small amount of gaming should you choose to use it in this manner, but bear in mind, this is not a gaming laptop. Applications, including Word, Excel, Photoshop and others open quickly due to the processor and SSD, however I find the 8GB of RAM to be very slightly on the anemic side in this era, but it should still be sufficient for most business and casual users. Bottom line, this is an extremely well built laptop, with price and performance to match. There's very little being sacrificed here, and provided you understand the machine that you're buying, it's arguable that those are not really sacrifices, but intentions of the platform itself. All in all, I definitely recommend it to anyone in the market for a very capable small form factor machine if you do not want to feel like you're giving up anything to have that improved mobility.
I would recommend this to a friend Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasts about a year, so get a warranty. They would not renew my one-year warranty because I was outside the original warranty by TWO WEEKS. Now the computer is acting up and I cannot get it fixed. I have absolutely loved the computer besides that.
I would recommend this to a friendGreat laptop for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a laptop in a hurry and I chose this one on the fly...nice laptop!
I would recommend this to a frienddon'tbuy this laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hadthis computrfor17 days before the keyboard stoppdworking. I did acompltfactory rsetand it still does not work after a factory reset. The warranty is14 daysand I am incrdiblydissatisfid. I wouldnotrcommndthislaptop or purchasing from Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CeridwynC,
It's unfortunate to hear that you are having keyboard issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Please follow this trouble shooting steps below, if the issue still the same Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206003226-0035 ) for us to better assist you. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop cannot handle a simple windows update without killing itself. I have returned one and now have a second model that killed itself thanks to the same issue. It is stuck on the Asus load screen. I could not get any help for the problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MartinD.
We are sorry to hear that your laptop having issues . Please allow us to make your experience with ASUS a better one. We would love to have your issues resolved in a timely manner. we understand you return one of this model already, Please follow the troubleshooting steps in our FAQ: [Notebook] Troubleshooting - How to fix frozen ASUS / ROG logo screen- https://www.asus.com/me-en/support/FAQ/1042613/
if still having issues please email us at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206003226-0028) for us to better assist you. Thank you for choosing ASUS.
Best Regards
Schottky
ASUS Customer Loyalty US Support
Unimpressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had spent more money, and received higher quality
I would recommend this to a frienddont buy open box satisfactory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is one best buy not asus. you cant sell an open box laptop without a charging cord and then send the laptop with absolutely no battery left. im sure this is a fine laptop but never got to actually use it. sent it back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin S,
We sincerely apologize for the poor experience you have had with our authorized reseller Best Buy. This is definitely not the kind of experience we want our customers to have with our retailers. We hope you are able to get a replacement from Best Buy or at least a charger for your ASUS laptop. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2206003226-0038" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Wouldn't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality and the screen kept flickering.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KatieF,
We are sorry to hear about the issues you're having with the sound and the screen flickering. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve these issues. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/us/support/FAQ/1015070/#:~:text=chapter%20for%20troubleshooting.-,Check%20the%20settings%20of%20output%20device,%E2%91%A3%20in%20the%20sound%20settings.
https://www.asus.com/us/support/FAQ/1041067/
lacking in quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not enough memory and speed for a business computer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Love,
I'm sorry to hear that you are not pleased with the notebook not meeting your business needs. Certainly, this notebook is mostly for basic usage and light browsing. You should be able to use online web apps. If you experience any performance issues, please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Screen is all blacked out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 4/1/23, as of now the LEF already went out twice. The first time it came back. The second time the screen is all black. Power is on but screen is dead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alexa ,
We regret to learn that your screen is black. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206003226-0037 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1014276/
Astonishing 1240p performance (not that good)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know this laptop is behaving very weird. The OLED display and colors were great then something happened: Colors are not in millions even I tried to update the drivers and it didn’t work. Speed is worse than my 1135g7 Surface pro Maybe it’s just this one but I can’t keep it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FryMaster,
We're sorry to hear about the unfortunate experiences you're having with this unit. Based on the issue described, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Nada screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen Is damage from fabric. I live in Uruguay AND no warranty here. I turn on the laptop the night before easters. Besbuy was close on easter AND i leave USA on monday. No answer from bestbuy. Everything bad
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ElenaM,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made. We recommend that you contact Best Buy using the contact information listed below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206003226-0033) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://www.bestbuy.com/services/presales/contactus/incentives?contact#:~:text=Send%20us%20a%20message%20and,%2D800%2D304%2D7955.
Oled is good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good image quality at an affordable price. Sometimes the screen stays black when i turn it on
I would recommend this to a friendGreat Laptop for the price point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best display and sound I have see at this price point.
I would recommend this to a friendVideo editing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for editing. I download all my GoPro videos on here
I would recommend this to a friendBad product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product, sound not working after 3 months and now we can not return it back , Not recommended at all .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ghassan,
We're sorry to hear about the issues you're having with the audio on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix the Sound (Speakers/Microphones) problems: https://www.asus.com/us/support/FAQ/1015070/